Contents

Editors’ Note

Customer Loyalty Is Overrated

by A.G. Lafley and Roger L. Martin

Noise: How to Overcome the High, Hidden Cost of Inconsistent Decision Making

by Daniel Kahneman, Andrew M. Rosenfield, Linnea Gandhi, and Tom Blaser

Visualizations That Really Work

by Scott Berinato

Right Tech, Wrong Time

by Ron Adner and Rahul Kapoor

How to Pay for Health Care

by Michael E. Porter and Robert S. Kaplan

The Performance Management Revolution

by Peter Cappelli and Anna Tavis

Let Your Workers Rebel

by Francesca Gino

Why Diversity Programs Fail

by Frank Dobbin and Alexandra Kalev

What So Many People Don’t Get About the U.S. Working Class

by Joan C. Williams

The Truth About Blockchain

by Marco Iansiti and Karim R. Lakhani

The Edison of Medicine

by Steven Prokesch

About the Contributors

Index