Preface
The ABCs of IBM® z/OS® System Programming is a 13-volume collection that provides an introduction to the z/OS operating system and the hardware architecture. Whether you are a beginner or an experienced system programmer, the ABCs collection provides the information you need to start your research into z/OS and related subjects. If you would like to become more familiar with z/OS in your current environment, or if you are evaluating platforms to consolidate your e-business applications, the ABCs collection serves as a powerful technical tool.
This IBM Redbooks® publication, Volume 8, shows you how to:
Adopt a systematic and thorough approach to dealing with problems and identifying the different types of problems
Determine where to look for diagnostic information and how to obtain it
Interpret and analyze the diagnostic data collected
Escalate problems to the IBM Support Center when necessary
Collect and analyze diagnostic data—a dynamic and complex process
Identify and document problems, collect and analyze pertinent diagnostic data and obtain help as needed, to speed you on your way to problem resolution
The content of the volumes is as follows:
Volume 1: Introduction to z/OS and storage concepts, TSO/E, ISPF, JCL, SDSF, and z/OS delivery and installation
Volume 2: z/OS implementation and daily maintenance, defining subsystems, JES2 and JES3, LPA, LNKLST, authorized libraries, SMP/E, Language Environment®
Volume 3: Introduction to DFSMS, data set basics storage management hardware and software, catalogs, and DFSMStvs
Volume 4: Communication Server, TCP/IP, and VTAM®
Volume 5: Base and Parallel Sysplex® , System Logger, Resource Recovery Services (RRS), global resource serialization (GRS), z/OS system operations, automatic restart management (ARM), Geographically Dispersed Parallel Sysplex™ (GDPS® )
Volume 6: Introduction to security, RACF, Digital certificates and PKI, Kerberos, cryptography and z990 integrated cryptography, zSeries® firewall technologies, LDAP, and Enterprise identity mapping (EIM)
Volume 7: Printing in a z/OS environment, Infoprint® Server and Infoprint Central
Volume 8: An introduction to z/OS problem diagnosis
Volume 9: z/OS UNIX System Services
Volume 10: Introduction to z/Architecture™, zSeries processor design, zSeries connectivity, LPAR concepts, HCD, and HMC
Volume 11: Capacity planning, performance management, WLM, RMF™ , and SMF
The team who wrote this book
This book was produced by a team working at the International Technical Support Organization, Poughkeepsie Center.
Paul Rogers is a Consulting IT Specialist at the International Technical Support Organization, Poughkeepsie Center. He writes extensively and teaches IBM classes worldwide on various aspects of z/OS, z/OS UNIX, JES3, and Infoprint Server. Before joining the ITSO 23 years ago, Paul worked in the IBM Installation Support Center (ISC) in Greenford, England providing IBM OS/390® and JES support for IBM EMEA and the Washington Systems Center. He has worked for IBM for 44 1/2 years.
Peter Hilger is an IT Specialist at the ITS Technical Support Center, Mainz, Germany, working with defect-related support for customers.
The previous edition of this book was also authored by:
David Carey, a Senior IT Advisory Specialist with the IBM Support Center in Sydney, Australia, where he provides defect and non-defect support for IBM CICS®, CICSPlex/SM, the IBM WebSphere® MQ family of products, and IBM z/OS. David has been working in the IT industry for 25 years and has written extensively about diagnostic processes for the ITSO.
Now you can become a published author, too!
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