INDEX
A
The ABC Model: assumptions of; description of; how to use the; illustrated diagram of; international application of the; social constructionism theory foundation of
Academy of Management
Acknowledgement/recognition
Aerospace Alliant International (AAI): background information on; lessons learned at; objectives of; outcomes for; SOAR framework/5-D process used for pilot program at
The Age of Unreason (Handy)
AI 4-D Model: AAI case story application of; overview of the
AI 5-D Model: AAI case story use of SOAR framework and; description of
AI (Appreciative Inquiry): AI 4-D Model of; AI 5-D Model of; change through social constructionism, power of image, and; comparing Newtonian perspective with; compass function of; defining; dimensions of; evaluation from perspective of; forty-five-minute introduction to; history and new applications of; OD field and evolution of; positive emotions studies legitimizing; rooting in values of emerging paradigm; Six Sigma using perspective of; social construction’s relationship to; structure of; theoretical basis for; transformative change through; two gifts for complex change from; unique change perspective of; valuation of. See also AI generic processes; AI phases; AI principles
AI Commons
AI Consulting
AI DNA: AI structure and role of; building blocks of; five ways that AI creates change; how AI practice rests on foundation of; SOAR framework emergence through; theoretical and research foundations of
AI generic processes: AAI (Aerospace Alliant International) case story on; AI structure component of; Cooperrider/Srivastva Model on; create shared images of future; focusing on the positive; illustrated diagram of; innovative ways to create future; inquiring into stories of life-giving forces; locate themes/select topics for further inquiry; Michigan Office appreciative management case story on; Mohr/Jacobsgaard Four “I” Model on; overview of; Skills and knowledge needed to lead. See also AI 4-D Model; AI 5-D Model; AI (Appreciative Inquiry)
AI interview examples: complete customized protocol; “Creating the Interview Guide, the Customized Protocol” handout; Interview Summary/Report Sheet—Pharmaceutical Company Valuation Project; “Key Considerations in Crafting Questions for an Appreciative Inquiry” handout; sample topics from variety of organizations; “The Stakeholder Scan” handout; task statement for creating additional interview questions; task statement for paired interview; “Topic Choice—A Fateful Act” handout; topic statement for topic identification
AI interview protocol: actual Discovery simulation; creating “report” of interview data; example of complete customized; interviewer training on; workshop development of
AI interview protocol development: step 1: select core group and steering team; step 2: orient participants to meet workshop goals; step 3: quickly get participants into an AI experience; step 4: debrief the mini-AI experience; step 5: share highlights of interview/topics for inquiry; step 6: create interview questions; step 7: develop the inquiry process
AI interview workshop: design for two-day; developing customized interview protocol; importance and goals of conducting; instructions for mini-AI interview
AI interviews: Appreciative Life Coaching case story on; Appreciative Living: Using AI in Daily Life case story on; creating “report” of data from; Four Generic Questions for; inquiring into life-giving forces stories; interviewer training for; key characteristics of; preparation workshop to develop protocol/approach; rationale for the use of stories during. See also Stories
AI listserv
AI phases: Define (or Describe); Delivery (or Destiny); Design; Discovery; Dream. See also AI (Appreciative Inquiry)
AI practitioners: competencies for role of; definition of
AI principles: Anticipatory; Appreciative Inquiry Consulting application of; Constructionist; overview of the 5-D cycle of; Poetic; Positive; Simultaneity; Wholeness. See also AI (Appreciative Inquiry); AI generic processes
AI with a Search Committee case study
AI structure: core principles of; “DNA” of; five generic core processes of; illustrated diagram of
AIA process. See Appreciating-Imagining-Acting (AIA) Process
Anticipatory Principle
Appreciating People
Appreciating-Imagining-Acting (AIA) Process: “Acting in Alignment” step in; “Appreciating What Is” step in; five AI principles applied to; illustrated figure of; “Imagining the Ideal” step in
Appreciative Inquiry: A Positive Revolution in Change (Cooperrider and Whitney)
Appreciative Inquiry: Change at the Speed of Imagination (Watkins and Mohr)
“Appreciative Inquiry: Toward a Methodology for Understanding and Enhancing Organizational Innovation” (Cooperrider)
Appreciative Inquiry Consulting: AI consulting purpose of; new paradigm organizations explored by; origins and background of; principles of co-ownership of; purpose and principles of
“Appreciative Inquiry in Organizational Life” (Cooperrider and Srivastva)
The Appreciative Inquiry Summit (Whitney & Cooperrider)
Appreciative Living: Using AI in Daily Life case story: the AIA Process used in; further information on the; principles of AI applied in
Appreciative Management and Leadership: The Power of Positive Thought and Action in Organizations (Srivastva, Fry, and Cooperrider)
The Appreciative Research Carnival
Aristotle
Articulating the dream: creating shared images for future by; provocative propositions (PPs) for
B
Barnes, J.
Barrett, F. J.
Beck, D.
Beckhard, R.
Beecher, H.
Benne, K.
Big Bang: The Origin of the Universe (Singh)
Big Conversation
Bohr, N.
Boulding, K.
Bradford, L.
Breakpoint and Beyond (Land and Jarman)
Breakpoint change
British Journal of Management
Brittain, J.
Buonacorsi Consulting
Bushe, G.
C
Cameron, K. S.
Carter, J.
Case studies. See Organizational change case stories
Case Western Reserve University
“Certificate Track” in Appreciative Inquiry
Change: the Age of Unreason of current; breakpoint; the constant state of; emerging paradigm on; five ways that AI can create social system; globalization eras impacting; history and evolution of; Lewin’s Unfreezing-Changing-Refreezing model of; unique AI’s perspective on. See also Complex change; Transformative change
Change management: comparing traditional OD and AI’s assumptions on; The New Sciences and implications for. See also Organizational change
Chaos theory
Chavoshi, S.
Classical (Newtonian) mechanics: description of; the New Sciences challenging
Cleveland Clinic Project
Co-ownership
Coaching: Appreciative Life Coaching case story on; empathy component of; Nonviolent Communication (NVC) process for
Coetzer, G.
Complex change: new AI paradigm view of shaping; practical change process of AI for; relevance of AI to. See also Change; Transformative change
Complexity theory
The Conference Method (Axelrod)
Constructionist Principle
Cooperrider, D.: The ABC Model by; AI as defined by; Appreciative Inquiry: A Positive Revolution in Change by; “Appreciative Inquiry: Toward a Methodology for Understanding and Enhancing Organizational Innovation” by; “Appreciative Inquiry in Organizational Life” by; Appreciative Management and Leadership: by; on character of human systems; The Cleveland Clinic analysis by; Cooperrider/Srivastva Model of AI processes; emergence of AI in the work of; “The Emergence of the Egalitarian Organization” by; “Fusion of Strengths” by; on inquiry approach to consulting; original AI principles created by; “Positive Image; Positive Action” by; on the power of AI image; on power of positive thoughts; on SOAR framework; “Social Construction and Appreciative Inquiry:” by; on writing provocative propositions
Cooperrider/Srivastva Model: Deliver (sustaining the change) stage of; Design (co-constructing the future) stage of; on dimensions of Appreciative Inquiry; Discover (appreciation) stage of; Dream (envisioning impact) stage of; overview of
Cousins, N.
Creating shared images process: articulating the dream during the; description of; dream exercise example for; Emergency Department (ED) case story on; Episcopal Cathedral of St. Andrew case study on; guided-image exercise example for; provocative propositions (PPs) for. See also Shared vision
Creative synergies
Creighton, J.
Cultural differences
D
Danish International Development Agency (DANIDA)
Davis-Perry, D.
Decision making, commitment to local
Definition (or Describe) phase: description of; focusing on the positive core value during; identifying the focus of inquiry during; raising the choice point during; Six Sigma from AI perspective case story on; T/TAC case story on
Definition phase examples: evaluation becomes valuation; forty-five-minute introduction to AI during; four-hour design to initiate AI-based process; increasing gender equity
Delivery (or Destiny) phase: AAI case story application of; description of; Emergency Department (ED) case story on; innovate ways for future process during
Dementia case. See Living Well with Dementia case story
Deporres, D.
Derby, S.
Descartes, R.
Describe phase. See Definition (or Describe) phase
Design phase: AAI case story application of; description of; Emergency Department (ED) case story on
Destiny phase. See Delivery (or Destiny) phase
Diagnostic OD
Dialogic OD
Discovery phase: AAI case story application of; Appreciative Life Coaching case story on; Appreciative Living: Using AI in Daily Life case story on; description of; inquiring into stories focus during; locating theme process during
Diverse voices
Doerries, D.
Doran, A.
Dream exercise
Dream phase: AAI case story application of; creating shared images process during; description of; Emergency Department (ED) case story on; Episcopal Cathedral of St. Andrew case study on; provocative propositions during
E
Egan, T.
Einstein, A.
The electronic (AI Newsletter)
Elliott, C.
“Embedded Evaluation”
“The Emergence of the Egalitarian Organization” (Srivastva and Cooperrider)
Emergency Department (ED) case story: AI 5-D cycle for ED redesign illustration; AI approach used for; AI process used to redesign; background information on; contact information on; implemented “quick win” innovations during; outcomes of; reflections on the
Empathic coaching
Enlightenment (mid-18th Century)
Episcopal Cathedral of St. Andrew case study
European AI Network
Evaluation: AI perspective of; definition of; “Embedded Evaluation” form of; implications of; as integral part of any AI process; SB Discovery Simulation example of AI
F
Facilitators: competencies for role of; definition of
Flowers, B. S.
Focusing on the positive process: Define phase on; description of; examples demonstrating; explaining and demonstrating AI by; identifying the focus for inquiry while; T/TAC case story on. See also Definition phase
Fredrickson, B.
Friedman, T.
Fry, R. E.
“Fusion of Strengths” (Cooperrider)
Future Search (Weisbord)
Future Shock (Toffler)
G
Galbraith Star framework
Galileo
Gandhi, M.
“Geeks” (Millennials): description of; shift from “geezers” to; technological advancements impacting; work characteristics of
“Geezers” (older generation): description of; shift from “geeks” to
“Generative theory,”
Gergen, K.
Global AI Conference (Nepal)
Global Appreciative Inquiry Conferences
“Global Compact” meeting
Global Excellence in Management initiative (GEM)
Globalization 1.0 (1492 to 1800)
Globalization 2.0 (18002000)
Globalization 3.0 (2000 to present)
Golf My Way (Nicklaus)
Grant, D.
Guided-image exercise
Guild, J.
H
Hammond, S. A.
Handy, C.
Hanna, J.
Hawking, S.
Hinrichs, G.
How, G.
Human Options (Cousins)
Humility
I
Identifying themes
IIRR-Africa project: governance; image and networking; our strategic partners; personnel policy of; planning areas and team assignments; planning teams for strategic areas; program and collaborative field projects; strategic planning process of; workshops/conferences
Image: AI as art of creating; metacognition process creating positive; placebo effect of our self-conceived; the power of positive; Pygmalion studies on impact of another’s; social constructionism creating change through AI and power of. See also Positive thinking
The Image (Boulding)
Imagine Capetown project
Imagine Chicago
Imagine Cleveland project
Indian Society for Applied Behavioral Science
Innovate ways for future process: ABC Model for; Delivery (or Destiny) phase of; description of; individual action approach to; Liverpool Culture Company case story on; Organization Inquiry Model approach to; Toronto District School Board case story on; whole system design approach to
Inquiring into stories process: Appreciative Life Coaching case story on; Appreciative Living: Using AI in Daily Life case story on; description of; Discovery phase focus on the; interviewer training for; as powerful intervention; preparation workshop to develop protocol/approach; rationale for using stories to inquiry
Institute for Cultural Affairs (ICA)
Integrity commitment
Interviews. See AI interviews
J
Jacobsgaard, M.
Jarman, B.
Jastrow, R.
Jaworski, J.
Josefsson, L.
The Joy of Appreciative Living (Kelm)
K
Kelley, T.
Kelly, R.
Kelm, J.
Kolodkin, A.
Korinek, L.
L
Land, G.
LAUP/UDEM Dream Team case story: client objectives during; client organizations in; contact information on; description of project; lessons learned during; outcomes of
Leadership: interview responses to questions on; shared; skills and knowledge for AI process
Leadership and the New Science (Wheatley)
LEAN for organizations
Learning: inquiring into stories for; Provocative Propositions on transfer of
Learning organizations
Leckie, K.
Lessons from the Field (ed. Hammond and Royal)
Lewin, K.
Lewin’s Unfreezing-Changing-Refreezing model of change
Lippitt, R.
Liverpool Culture Company case story: Ai summit held by; background information on; interview questions used by; outcomes of the; postscript on the; project development process; proposed project brief
Living Well with Dementia case story: author and client’s contact information; background information on; beginning the AI phases and process; “Compelling Vision for the Future” picture of; focus of the inquiry; lessons learned from; NHS Development Centre as client in; outcomes of the; sharing stories and dreams; “Simply the Best” picture of; timeline of the AI process; vision for future services and support; “Vision Statement” picture of
Locating the Energy for Change: An Introduction to Appreciative Inquiry (Elliott)
Locating themes: description of; Discover phase of; expanding the dialogue in order to; focusing on the positive type process of; identifying themes; LAUP/UDEM Dream Team case story on; theme identification exercise on. See also Stories; Themes
Locke, J.
Los Angeles Universal Preschool (LAUP): background information on; contact information on; LAUP/UDEM Dream Team project for; lessons learned by; objectives of; outcomes for
M
McKenna, M.
Mann, A. J.
Marshak, R. J.
Marshall, I.
Merseyside Caribbean Association
Meta-practitioners: competencies for role of; definition of
Metacognitive: creating positive impact through; used as self-fulling prophecy
Michigan Office AI case story
Millennials. See “Geeks” (Millennials)
Mini-AI interview: debriefing the; introductions for
Modernist paradigm
Mohr, B. J.
Mohr/Jacobsgaard Four “I” Model
Moyers, B.
N
Nadler/Tushman Congruence framework
National Academy of Management (OD Division)
National Training Laboratory (NTL)
Networkplace.eu
The New Sciences: description of; dilemmas related to the; forcing re-examination of organizational function
Newark Beth Israel Medical Center (NBIMC): AI 5-D cycle for ED redesign illustration; using AI process to redesign the ED of; background information on ED of the; considering the use of AI for; contact information for; ED redesign outcomes and reflections on; “quick win” innovations at
Newton, Sir I.
Newtonian mechanics: comparing AI’s perspective with; description of; the New Sciences challenging; shift to modernist and post-modernist from
NHS Development Centre (East Midlands): background information on; “Compelling Vision for the Future” picture of; contact information of; flourishing services/support vision for the future of; focus of inquiry conducted for; lessons learned from experience of; objectives/best outcomes as articulated by; outcomes for stakeholders of; “Simply the Best” picture of case; summary of AI process used for; “Vision Statement” picture of
Nicklaus, J.
Nightingale, N.
Nonviolent Communication (NVC)
NTL Institute for Applied Behavioral Science
NTL’s Professional Development Workshop in Appreciative Inquiry
Nutrimental Foods (Brazil)
O
Open Socio-Technical Systems framework
Open Space (Owens)
Organization design processes: individual action approach to; whole system design approach to
The Organization Development Practitioner (journal)
“Organization Discourse and New Organization Development Practices” (Grant and Marshak)
Organization Inquiry Model (ABC Model): assumptions of; description of; how to use the; illustrated diagram of; international application of the; social constructionism theory foundation of
Organizational change: AI 5-D Model of; AI structure used for; requirements for; skills and knowledge to lead AI processes for. See also Change management; Social systems; Transformative change
Organizational change case stories: Appreciative Life Coaching; Appreciative Living: Using AI in Daily Life; Episcopal Cathedral of St. Andrew case study; LAUP/UDEM Dream Team; Liverpool Culture Company; Living Well with Dementia; Michigan Office AI management; Newark Beth Israel Medical Center Emergency Department; Six Sigma from AI perspective; Toronto District School Board; T/TAC at The College of William and Mary (W&M); Using the SOAR Framework at AAI; Zambia Police Services Victim Support Unit (VSU). See also Stories
Organizational development (OD): AI approach to; AI evolution from field of; comparing the New OD with classical; contrasting diagnostic and dialogic; “New OD” practices of; organizing change process of AI and traditional; process consultation shift in
Organizational development (OD) consulting: AI skills and knowledge needed for; competencies needed for post-modernism era of
Organizational Excellence Program (OEP)
Ownership: co-ownership; interview responses on shared vision and
P
Pareek, U.
Parrack, M.
Participative Design Workshop (Emery)
Pettigrew, A. M.
Physics: classical; quantum
Placebo phenomenon
Poetic Principle
Positive emotions
“Positive Image; Positive Action” (Cooperrider)
Positive Principle
Positive thinking: metacognition form of; studies on the power of. See also Image
Possibility statements
Post-modernism: OD consulting in the era of; paradigm of
Practicing OD (2009)
Pritchard, W.
Process consultation
Processes. See AI generic processes
Promoting collective good
Proust, M.
Provocative propositions (PPs): guiding redesign of organization through; image of macro vision described in; instructions for writing/examples of; origins and development of; possibility statement form of; on transfer of learning dream
Pygmalion studies
Q
Quantum physics
Quinn, R.
R
Radford, A.
Reality: modernist paradigm of; post-modernism paradigm of; role of conversations in creating; social constructionism perspective of; “Third World Aid”; traditional view of
Requests, Offer, and Commitments Approach
Research in Organizational Change and Development (journal)
The Roundtable Project
Royal, C.
Rukeyser, M.
S
Saint, D. k.
Sante Fe Institute
SB Discovery Simulation (SmithKline): description of the; learning, innovations, and reaffirmations of case
Scharmer, C. O.
Schwartz, G.
Scientific management
“Second tier thinking”
Self-organizing systems
Seligman, M.
Senge, P.
Shaked, D.
Shank, R. C.
Shared leadership
Shared vision: having shared values and; interview responses on. See also Creating shared images process
Sharing learning
Shendell-Falik, N.
SIGMA Center for Global Change
Simnton, S. M.
Simonton, O. C.
Simultaneity Principle: description of; Six Sigma case study application of
Singh, S.
Six Sigma case study: AI perspective of; AI problem-solving experience applied to; building bridges between AI and Six Sigma; contact information on; Simultaneity Principle application in
Slack, T.
Sloan, B.
SmithKline Beecham Pharmaceuticals (SB Project)
SOAR framework: AI 5-D processes using the; description of; emergence from AI DNA. See also SWOT analysis
“Social Construction and Appreciative Inquiry:” (Cooperrider, Barrett, and Srivastva)
Social constructionism: ABC Model grounded in; AI Constructionist Principle based on; AI’s relationship to; combining power of image with AI to create change; description of; modernist paradigm compared to; orienting principles of; post-modernism paradigm of; reality in perspective of; role of conversations in creating social reality
Social Innovations in Global Management Conference
Social systems: Cooperrider on character of; how AI can create change in. See also Organizational change
Spiral Dynamics theory
Spirited learning community
Srivastva, S.
Stavros, J. M.
Stories: characteristics and power of; inquiring into life-giving forces; rationale for the use of. See also AI interviews; Locating themes; Organizational change case stories
SWOT analysis. See also SOAR framework
The Synapse Group, Inc.
T
Taos Associate News
Taos Institute
Taylor, F.
Taylor, P.
Tell Me a Story (Shank)
Thatchenkery, T. J.
Theme Identification Exercise
Themes: identifying; process for selecting; Provocative Propositions step after; questions to learn about; selecting topic of; transfer of learning through. See also Locating themes
The Thin Book of Appreciative Inquiry (Hammond)
The Thin Book of SOAR (Stavros and Hinrichs)
“Third World Aid”
Toffler, A.
Toronto District School Board case story: background information on; client objectives; contact information on; Imagine Student Success project of; lessons learned from; outcomes of the
Toward Transformation of Social Knowledge (Gergen)
Transfer of learning
Transformative change: AI and the challenge of organizational; AI as way to achieve goal of; Appreciative Inquiry Consulting’s commitment to; as Holy Grail; new paradigm view of shaping future; relevance of AI to complex; social constructionism, power of image, and AI for. See also Change; Complex change; Organizational change
Tschannen-Moran, B.
T/TAC (Training and Technical Assistance Center) [W&M]: AI event and activities held at; contact information for; cutting-edge theme of; description of the; interconnectedness theme of; introduction to AI phase of; lessons learned at; objective of the; school context of applying AI process at; unintended outcomes of AI at
Tursky, B.
U
Unfreezing-Changing-Refreezing model of change
Universidad de Monterrey (UDEM): background information on; contact information on; LAUP/UDEM Dream Team project for; lessons learned by; objectives of; outcomes for
University of Texas, Dallas
University of Utah
U.S. Agency for International Development (USAID)
U.S. Private Voluntary Organizations (PVOs)
Using the SOAR Framework at AAI case story: AAI (Aerospace Alliant International) Division as client of; author’s contact information; background information on; lessons learned from; outcomes of the; SOAR framework and AI 5-D process during
V
Valuation: development aid projects and programs; “Embedded Evaluation” conducted for; evaluation to establish; Zambia Police Services Victim Support Unit case story on
Values-In-Action Signature Strengths Questionnaire
Villarreal, N. W.
Vision: having shared values and; interview responses on ownership and shared; NHS Development Centre’s; possibility statements about the
W
Watkins, J. M.
The Weatherhead School of Management (Case Western Reserve University)
Web sites: AI Commons; Alex Kolodkin’s iPod video; Networkplace.eu; Randy’s full speech; Taos Institute; Values-In-Action Signature Strengths Questionnaire; www.systemsforchange.ca
Wheatley, M.
White, L.
Whitney, D.
Whole System Design (Mohr & Levine)
Wholeness Principle
Wish question
Woodman, R. W.
Workman, L.
World Café (Brown, Isaacs, & The World Café Community)
The World Is Flat (Friedman)
Y
Yeboah, R.
Z
Zambia Police Services VSU case story: AI five Ds of the; background information on; benefits of AI for evaluation of; establishing evaluation criteria issue of; evaluation process conducted during; examples and stories of the; stakeholders of; up-country workshops of the
Zohar, D.