Chapter 1

1. Confidentiality agreements and my own obligation to protect the privacy of the people I interviewed prevent me from saying exactly where Scott—not his real name—worked and what product he worked on. But I’m drawing on my research to create a composite story that will give you a feel for the kind of work he did, without divulging any secrets. That is an MO I will use throughout this book—I will tap my research to create composite, fictional examples that accurately represent the findings I derived from real people in real companies.

Chapter 5

1. Margaret J. Peterson, Hoosier Times, online obituary, August 25, 2019,, accessed April 20, 2020.

2. Kevin Dutton, The Wisdom of Psychopaths: What Saints, Spies, and Serial Killers Can Teach Us about Success (New York: Scientific American/Farrar, Straus and Giroux, 2012), 109, fn.

3. Cyril Couffe and George A. Michael, “Failures Due to Interruptions or Distractions: A Review and a New Framework,” American Journal of Psychology 130, no. 2 (2017): 163–181.

4. Kristin Wong, “How Long It Takes to Get Back on Track After a Distraction,” Lifehacker, July 29, 2015,, accessed April 20, 2020.

5. Gloria Mark, Daniela Gudith, and Ulrich Klocke, “The Cost of Interrupted Work: More Speed and Stress,” Proceedings of the 2008 Conference on Human Factors in Computing Systems, 2008, conference paper, Florence, Italy.

Part Two

1. R. Cross and R. Thomas, “How Top Talent Uses Networks and Where Rising Stars Get Trapped,” Organizational Dynamics 37 (2008): 165–180.

Chapter 6

1. Ronald S. Burt, Structural Holes: The Social Structure of Competition (Cambridge, MA: Harvard University Press, 1992); Ronald S. Burt, “The Network Structure of Social Capital,” in Research in Organizational Behavior 22, eds. Barry Staw and Robert Sutton (Greenwich, CT: JAI Press, 2000).

Chapter 7

1. For one efficient way to assess networks, see the Agility Accelerator application at (click on “Propel Organizational Agility and Alignment”).

2. Daniel Z. Levin and Rob Cross, “The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer,” Management Science 50, no. 11 (November 2004): 1477–1490.

Chapter 8

1. Heather Long, “The Unhappy States of America: Despite an Improving Economy, Americans Are Glum,” Washington Post, March 30, 2018,, accessed March 20, 2021.

2. J. S. House, K. R. Landis, and D. Umberson, “Social Relationships and Health,” Science 241, no. 4865 (1988): 540–545.

3. N. A. Christakis and J. H. Fowler, Connected (New York: Hachette Book Group, 2009).

4. R. Cohen, C. Bavishi, and A. Rozanski, “Purpose in Life and Its Relationship to All-Cause Mortality and Cardiovascular Events: A Meta-analysis,” Psychosomatic Medicine 78, no. 2 (2016): 122–133.

5. F. Li et al., “The Role of Stress Management in the Relationship between Purpose in Life and Self-rated Health in Teachers: A Mediation Analysis,” International Journal of Environmental Research and Public Health 13, no. 7 (2016): 719.

6. D. Turner, C. E. Smith, and J. C. Ong, “Is Purpose in Life Associated with Less Sleep Disturbance in Older Adults?” Sleep Science and Practice 1, no. 14 (2017): 1–14; P. A. Boyle, A. S. Buchman, L. L. Barnes et al., “Effect of a Purpose in Life on Risk of Incident Alzheimer Disease and Mild Cognitive Impairment in Community-Dwelling Older Persons,” Archives of General Psychiatry 67, no. 3 (2010): 304–310; A. Wood and S. Joseph, “The Absence of Positive Psychological (Eudemonic) Well-Being as a Risk Factor for Depression: A Ten-Year Cohort Study,” Journal of Affective Disorders 122, no. 3 (2010): 213–217.

7. E. S. Kim and S. H. Konrath, “Volunteering Is Prospectively Associated with Health Care Use among Older Adults,” Social Science & Medicine 149 (2016): 122–129.

8. R. Cross, W. Baker, and A. Parker, “What Creates Energy in Organizations?” MIT Sloan Management Review, Summer 2003.

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.