Association of Certified Fraud Examiners. 2020. “2020 Global Study on Occupational Fraud and Abuse.” 5. https://acfepublic.s3-us-west-2.amazonaws.com/2020-Report-to-the-Nations.pdf (accessed November 15, 2021).
Bateman, A., A. Barrington, and K. Date. 2020. “Why You Need a Supplier-Diversity Program.” Harvard Business Review, p. 4. Harvard University: Harvard Business Publishing.
Becker, R. 1991. Anthropology Behind Defending the Caveman, R. Performed by R. Becker. University of Texas at Dallas.
Bolton, R., and D.G. Bolton. 2009. People Styles at Work and Beyond, 2nd ed. New York, NY: Amacom.
Bourke, J. 2016. “How to Be Smarter and Make Better Choices. Directed by TEDxSouthBank.” Performed by J. Bourke. www.youtube.com/watch?v=MZCyUANqYyw (accessed May 18, 2021).
Bourke, J. January 2018. “The Diversity and Inclusion Revolution: Eight Powerful Truths.” Deloitte Review. www2.deloitte.com/us/en/insights/deloitte-review/issue-22/diversity-and-inclusion-at-work-eight-powerful-truths.html?zd_source=hrt&zd_campaign=53
Brinckmann, J., D. Grichnik, and D. Kapsa. 2017. “Should Entrepreneurs Plan or Just Storm the Castle? A Meta-Analysis on Contextual Factors Impacting the Business Planning–Performance Relationship in Small Firms.” Journal of Business Venturing, no. 25, pp. 25–26. www.effectuation.org/wp-content/uploads/2017/06/Should-entrepreneurs-plan-or-just-storm-the-castle_-A-meta-analysis-on-contextual-factors-impacting-the-business-planning%E2%80%93performance-relationship-in-small-firms-1.pdf
Burke, A.S., S. Fraser, and F.J. Greene. 2010. “The Multiple Effects of Business Planning on New Venture Performance.” Journal of Management Studies 47, no. 3, pp. 391–415. Wiley-Blackwell Publishing Ltd. www.effectuation.org/wp-content/uploads/2017/06/The-Multiple-Effects-of-Business-Planning-onNew-Venture-Performance-1.pdf
Capacity Squared. 2021. “About Us.” https://capacitysquared.net/about/ (accessed November 24, 2021).
Corberly, C., 2021. “2021 Employee Engagement Report—People Element” http://PeopleElement-2021-Employee-Engagement-Report.pdf (accessed October 10, 2021).
Cox Business. 2020. Cox Business #SBWSurvey. Survey, Cox Business. www.coxblue.dreamhosters.com/wp-content/uploads/2013/06/infographic6_sbwsurvey
Deloitte Global Human Capital. 2021. 2021 Delotte Global Human Capital Trends Survey. Survey, Deloitte Insights, Deloitte, Inc. www2.deloitte.com/us/en/insights/focus/human-capital-trends.html (accessed November 01, 2021).
Deloitte Inc. 2020. “The Deloitte Global Millennial Survey 2021.” Survey, 18. www2.deloitte.com/global/en/pages/about-deloitte/articles/millennialsurvey.html
Deming, W.E. 1986. Out of Crisis. Massachusetts Institute of Technology, Center for Advanced Educational Services.
Deming, W.E., J. Orsini, and D.D. Cahill. 2012. The Essential Deming: Leadership Principles from the Father of Quality. McGraw-Hill Education.
Dixon-Fyle, S., V. Hunt, K. Dolan, and S. Prince. 2020. Diversity Wins: How Inclusion Matters 3. Survey, McKinsey and Company. Sundiatu Dixon-Fyle is a senior expert in McKinsey’s London office, where Vivian Hunt, DBE, is a Senior Partner in McKinsey’s London office. https://ucon.secure.nonprofitsoapbox.com/storage/diversity-wins-how-inclusion-matters-vf-2020.pdf (accessed August 22, 2021).
Dormann, C., PhD, and J. Gutenberg. November 2020. “Burnout Can Exacerbate Work Stress, Further Promoting A Vicious Circle.” Science Daily. (accessed March 02, 2021).
Douglas, N. March 2007. “Next Big Thing Twitter blows up at SXSW Conference.” www.gawker.com/243634/twitter-blows-up-at-sxsw-conference (accessed June 07, 2021).
Ferry, K. 2021. “Korn Ferry 2021 Buyes Preferences Study, Reconnecting with Buyers.” Study 13. https://infokf.kornferry.com/rs/494-VUC-482/images/Korn_Ferry_2021_Buyer_Preferences_Study.pdf
Fung, K. May 2021. “Shopify CEO Sends Email to Staff Saying Company Is ‘Not a Family’.” Newsweek, 159. www.newsweek.com/shopify-ceo-sendsemail-staff-saying-company-not-family-we-cannot-solve-every-societal-159
George, B., R.M. Walker, and J. Monster. 2019. “Does Strategic Planning Improve Organizational Performance? A Meta-Analysis.” Public Administration Review (PAR) 79, no. 6, pp. 810–819. https://doi.org/10.1111/puar.13104 2019 (accessed February 12, 2021).
Greene, P. PhD interview by S. Hardin. July 17, 2021. Founder of the Diana Project and former Director of the Women’s Bureau of the U.S. Department of Labor.
Greene, P., interview by S. Hardin. July 17, 2021. Founder of the Diana Project and Former Director of the Women’s Bureau of the U.S. Department of Labor.
Hantula, D. 1995. “Disciplined Decision Making in an Interdisciplinary Environment.” The Journal of Applied Behavior Analysis 28, no. 3, pp. 371– 377. https://onlinelibrary.wiley.com/toc/19383703/1995/28/3
Hardin, S. January 05, 2021. “Capacity Squared Mission.” https://capacitysquared.net/about/ (accessed January 05, 2021).
Humphreys, J. 2003. “The Dysfunctional Evolution of Goal Setting.” MIT Sloan Management Review 44, no. 4, p. 96. Massachusetts Institute of Technology. https://sloanreview.mit.edu/article/the-dysfunctional-evolution-of-goal-setting-2/
IRS. 2021. “Independent Contractor Defined.” IRS. www.irs.gov/businesses/small-businesses-self-employed/independent-contractor-defined (accessed August 03, 2021).
Kaplan, S., and A.B. Tran. 2021. “Nearly 1 in 3 Americans Experienced a Weather Disaster This Summer.” Washington Post 1. www.washingtonpost.com/climate-environment/2021/09/04/climate-disaster-hurricane-ida/
Locke, E., and G. Latham. 2013. New Developments in Goal Setting and Task Performance. Walsworth Publishing Company.
Mann, M. 2015. “How a Five Letter Word Built a 104 Year Old Company.” Smithsonian Magazine. www.smithsonianmag.com/smithsonian-institution/how-five-letter-word-built-104-year-old-company-180955899/
Moskovitz, D. 2021. Your Mission is Our Mission. https://blog.asana.com/2020/09/mission/ (accessed November 29, 2021).
Mrazek, D., interview by S. Hardin. September 29, 2021. Founder of the Sales Company and Marketing Adjunct Faculty 10,000 Small Businesses.
Murray, M. 2019. “The Balance Small Business.” The Balance. www.thebalancesmb.com/federal-express-fedex-2221098 (accessed September 08, 2021).
Nike. 2021. Breaking Barriers. https://purpose.nike.com/ (accessed November 24, 2021).
O’Neill, L., interview by S. Hardin. August 09, 2021. CEO O’Neill Enterprises and Lead Faculty and Facilitator for 10,000 Small Businesses.
Oswald, A., PhD., E. Proto, PhD., and D. Sgroi, PhD. 2015. Happiness and Productivity. JSTOR Collection 33, no. 4, 790. University of Chicago: The University of Chicago Press.
Park, M.Y. September 2013. “A History of the Cake Mix, the Invention That Redefined ‘Baking.” Bon Appetit. www.bonappetit.com/entertaining-style/pop-culture/article/cake-mix-history
Poll, H. 2020. “Diversity & Inclusion Workplace Survey.” 1–5. Glassdoor. www.glassdoor.com/employers/blog/diversity-inclusion-workplace-survey/
Purvin, D., interview by S. Hardin. October 26, 2021. Senior Vice President at a National Bank and Founder of the Business Owner’s MBA.
Reid, D. October 20, 2021. Saes Director.
Renjen, P. 2021. 2021 Deloitte Global Resilience Report, Building the resilient organization, pp. 3–4. Annual Report, Deloitte Inc. www2.deloitte.com/content/dam/insights/articles/US114083_Global-resilience-and-disruption/2021-Resilience-Report.pdf (accessed November, 2021).
Rosenberg, M.B. 2003. Nonviolent Communication: A Language of Life, 2nd ed. Encinitas: Puddledancer Press.
SBA. 2019. “Federal Government Achieves Small Business Contracting Goal for Sixth Consecutive Year with Record-Breaking $120 Billion to Small Businesses.” Release Number: 19–36, SBA. www.sba.gov/about-sba/sba-newsroom/press-releases-media-advisories/federal-government-achieves-small-business-contracting-goal-sixth-consecutive-year-record-breaking
SBA. 2021. “United States Small Business Profile.” Government, Office of Small Business Advocacy. https://cdn.advocacy.sba.gov/wp-content/uploads/2021/08/30143723/Small-Business-Economic-Profile-US.pdf
SBA. n.d. “Small Business Administration, Office of Advocacy.” https://cdn.advocacy.sba.gov/wp-content/uploads/2020/06/04144224/2020-Small-Business-Economic-Profile-US.pdf (accessed October 15, 2021).
Schopenhauer, A. 2010. The Essential Schopenhauer: Key Selections from The World As Will and Representation and Other Writings. New York, NY: Harper Perennial Modern Thought.
Schwarzkopf, S., and R. Gries. 2010. Ernest Dichter and Motivation Research: New Perspectives on the Making of Post-war Consumer Culture. New York, NY: Palgrave Macmillan.
Shankland, S. June 2004. “IBM Regains Super Computer Bragging Rights.” www.techrepublic.com/article/ibm-regains-supercomputer-bragging-rights/ (accessed February 19, 2021).
Starbucks. 2021. “Starbucks.” www.starbucks.com/careers/working-at-starbucks/culture-and-values (accessed May 10, 2021).
Strader, A., interview by S. Hardin. October 10, 2021. Former Military Hostage Negotiator and Small Business Owner.
Sull, D., and C. Sull. 2021. “10 Things Your Culture Needs to Get Right.” MIT Sloan. Massachusetts Institute of Technology.
Sull, D., and C. Sull. September 16, 2021. “10 Things Your Corporate Culture Needs to Get Right.” MIT Sloan Management Review. MIT SMR/Glassdoor Culture 500. https://sloanreview.mit.edu/article/10-things-your-corporate-culture-needs-to-get-right/
Sun Trust Team. 2017. “Sun Trust Team, Piling up Profits Five Best Practices to Increase your Business’s Profitability.” Corporate Report, 4. www.suntrust.com/content/dam/suntrust/us/en/small-business/2017/documents/best-practice-guide-increase-profitability.pdf
Tesla. 2021. “About Tesla.” www.tesla.com/about (accessed November 24, 2021).
Tinsley, C., PhD., and E.T. Amanatulla. 2012. “Punishing Female Negotiators for Asserting Too Much…Or not Enough: Exploring Why Advocacy Moderates Backlash Against Assertive Female Negotiators.” Organization Behavior and Human Decision Processes, pp. 110–122. Elsevier. www.academia.edu/57788090/Punishing_female_negotiators_for_asserting_too_much_or_not_enough_Exploring_why_advocacy_moderates_backlash_against_assertive_female_negotiators (accessed July 12, 2021).
Training Magazine. November/December 2020. “2020 Training Industry Report.” November/December: 23. https://pubs.royle.com/publication/?m=20617&i=678873&p=24.
Tseng, J., and J. Poppenk. 2020. “Brain Meta-State Transitions Demarcate Thoughts Across Task Contexts Exposing the Mental Noise of Trait Neuroticism.” National Column 11, no. 3480, p. 3480. https://doi.org/10.1038/s41467-020-17255-9
Turner, A. 2018. Capitalism in the Age of Robots: Work, Income and Wealth in the 21st-Century. You Tube. Produced by Global Commission Collection, Institute of New Economic Thinking, Performed by A. Turner. https://youtu.be/D6FBL6c6C5E (accessed September 01, 2021).
U.S. Bureau of Labor Statistics. n.d. “Consumer Price Index.” Economic News Release 1. www.bls.gov/news.release/cpi.nr0.htm (accessed November 23, 2021).
U.S. Chamber of Commerce. 2021. “45 Grants, Loans and Programs to Benefit Your Small Business.” www.uschamber.com/co/run/business-financing/government-small-business-grant-programs?utm_medium=Email&utm_source=SFMC&utm_campaign=MO_Newsletter&utm_content=2021_06_03 (accessed August 03, 2021).
Yli-Renko, H., L. Denoo, and R. Janakiraman. 2020. “A Knowledge-Based View of Managing Dependence on a Key Customer: Survival and Growth Outcomes for Young Firms.” Journal of Business Venturing 35, no. 6. Elsevier.