4As aim, audience, arrangement, appearance

7Ss shared values, strategy, structure, systems, style, staff, skills

ARM availability, reliability and maintainability

ATM automated teller machine

BA business analyst

BAM business activity model

BASF BA Service Framework

BATNA best alternative to a negotiated agreement

BCA benefit–cost analysis (see also CBA)

BCG Boston Consulting Group

BPMN business process model and notation

BSC balanced scorecard

CATWOE customer, actor, transformation, world view, owner, environment

CBA cost–benefit analysis (see also BCA)

CPPOLDAT customer, product, process, organisation, location, data, application, technology

CIA control, influence, accept

CMS contact management system

CRUD create, read, update, delete

CSF critical success factor

DCF discounted cash flow

DSDM Dynamic System Development Method

ERD entity relationship diagram

EU European Union

FTE full-time equivalent

GDPR General Data Protection Regulation

HR human resources

INVEST independent, negotiable, valuable, estimatable, small, testable

IRR internal rate of return

IT information technology

KPI key performance indicator

LDM logical data modelling/model

MoSCoW must have, should have, could have, want to have but won’t this time

MOST mission, objectives, strategy, tactics

NLP neuro-linguistic programming

NPV net present value

PCT personal construct theory

PEST political, economic, socio-cultural, technological

PESTEL political, economic, socio-cultural, technological, environmental (or ecological), legal

PESTLE political, economic, socio-cultural, technological, legal, environmental

PID project initiation document

PINGVEST prioritisation, independent, negotiable, goals, valuable, estimatable, small, testable

PLUME productivity, learnability, user satisfaction, memorability, error rates

POPIT people, organisation, processes, information, technology

RACI responsible, accountable, consulted, informed

RAG red, amber, green

RASCI responsible, accountable, supportive, consulted, informed

ROI return on investment

SARAH shock, anger, rejection, acceptance, hope

SCAMPER substitute, combine, adapt, modify (or magnify or minify), put to another use, eliminate, reverse

SIPOC supplier, inputs, process, outputs, customer

SMART specific, measurable, achievable, relevant and time-based

SSADM Structured Systems Analysis and Design Method

STEEPLE socio-cultural, technological, environmental (or ecological), economic, political, legal, ethical

STROBE STRuctured Observation of the Business Environment

SUAVE stable, unique, abstracted, value driven, executive

SWOT strengths, weaknesses, opportunities, threats

TIMWOODS transport, inventory, motion, waiting, over-production, over-processing, defects, skills

TOWS threats, opportunities, weaknesses and strengths

UML Unified Modeling Language

VMOST vision, mission, objectives, strategy, tactics

VOCATE viewpoint, owner, customer, actor, transformation, environment

WIP work in progress

WSJF weighted shortest job first