ABOUT THE AUTHORS
James L. Haner, PMP, CAPM, PgMP, PMI-ACP, PMI-RMP, PMI-SP, is the head of Ultimate Business Resources Consulting, specializing in “Building Better Businesses.” James’s management and leadership roles have included establishing a corporate web presence, creating a successful organization-wide employee development plan, and developing the IT infrastructure for a start-up company.
James brings more than three decades of dynamic experience as a distinguished college professor; award-winning author of books, articles, and blogs; and successful management and leadership consultant to each learning experience.
He is a member of the Project Management Institute (PMI) and the American Society for Training & Development (ASTD). James has won the Dale Carnegie Course “Highest Achievement Award.” He earned the Vietnam Service Medal while serving in the U.S. Air Force.
Cate McCoy, PMP, CAPM, PBA, CBAP, is the founding partner of Communi-cate, Inc., a technology management consulting and training company focused on government and corporate clients. She has been immersed in information technology projects for almost 30 years, including technical roles, project management roles, and business analysis roles. Her firsthand experience covers many industries, including government agencies, insurance, banking, and manufacturing. Ms. McCoy earned her master’s degree in information systems and her bachelor’s degree in computer science from Marist College, Poughkeepsie, New York, while working as a technology professional at IBM in the 1980s. The technical background serves as a solid foundation for the projects she manages and the business analysis insights she brings to projects providing both process-oriented and logic-based insights.
Staying true to her love for writing, Cate serves as author, curriculum advisor, and seminar leader for international training companies, including Learning Tree International. Ms. McCoy is the author and technical editor of several books on technology and management topics and is the curriculum designer and author of over 100 courses on technical, project management, and business analysis.
About the Technical Editor
Warren Soong, PMP, CISSP, is an experienced executive with technical/business leadership and project/program management in technology, finance, and defense industries. After beginning as a network, operating system, and security technician, he advanced through engineer, architect, and management roles. He remains an entrepreneur who has founded, grown, and run multiple diverse, global businesses. Currently he serves as a program director in the systems engineering and cybersecurity fields.
Mr. Soong retired as a U.S. Marine Corps colonel after a distinguished 30-year career on active duty and as a reservist. He earned a master’s of science in information technology from the Naval Postgraduate School, Monterey, California, and a bachelor’s of arts from Cornell University, Ithaca, New York. In addition to being an educator, he is an author, curriculum developer, and event facilitator for development programs in project and business management, systems engineering, network technologies, MCSE, and CISSP for various organizations and corporations, including several U.S. federal agencies, global financial firms, and leading technology firms.