Contents

Foreword

Preface to the Third Edition

Preface

How to Use This Book

Limits of the Text

Acknowledgments

Orientation

Introduction

1.    The Foundation for Coaching

Why Coaching Now?

What Is Coaching?

Operating Principles of Coaching

2.    Basic Principles

What Is a Human Being?

Language, Observation, and Assessment

3.    The Flow of Coaching

Stage One: Relationship

Stage Two: Openings

Stage Three: Assessment

Stage Four: Enrollment

Stage Five: Coaching Itself

4.    The Coaching Relationship

Mutual Trust

Mutual Respect

Mutual Freedom of Expression

5.    Openings

Habits

Social Identity

Openings

6.    Assessment Models

Model One: Five Elements Model

Model Two: Domains of Competence

Model Three: Components of Satisfaction and Effectiveness

Using These Models

Applications of the Models to Our Case

7.    How Things Really Get Done

Speech Act Theory

Requests

Promises

Offers

Assertions

Assessments

Declarations

Conversation for Relationship

Conversation for Possibilities

Conversation for Action

8.    Enrollment

9.    Coaching Conversations

Types of Conversation

Type One: Single Conversations

Type Two: Several Conversations

Type Three

Assessment Exercise

Self-Observation Exercise

Practice Exercise

10.  Stuck

Client Being Stuck

Program Being Stuck

11.  Getting in Condition for Change

What’s Necessary for Change

Assessing the Client’s Readiness

What To Do with What You Find

12.  Track Two: Working with Ourselves

Truing Questions

Self-Development Process for Coaches: Skills and Qualities

The Process: Working with Yourself

The Process: An Example

Definitions

How Bob Turned Out

Conclusion

Appendix A: Self-Observations

Appendix B: Practices

Bibliography

About the Author

Index

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