Review Questions

The answers to the Chapter Review Questions can be found in Appendix A.

1. If the video on your laptop is not working, what should you do to troubleshoot it? (Choose two.)

A. Toggle the video function key.

B. Try using an external monitor.

C. Remove the display unit and reattach it.

D. Power the system off and back on.

2. While inspecting a motherboard, you notice a discolored area. What is usually a cause of this?

A. Spilled liquid

B. Improper manufacture

C. Power surge

D. Underclocking

3. You need to connect a client computer to a shared network drive from the command prompt. Which command should you use?

A. NET USE

B. NETSTAT

C. NSLOOKUP

D. IPCONFIG

4. Every computer has a diagnostic program built into its BIOS called the __________.

A. CMOS

B. BIOS

C. POST

D. DNS

5. While troubleshooting a client computer, you decide to obtain a new IP address from the DHCP server. After releasing the existing address, which command do you use to get new IP information from the DHCP server?

A. IPCONFIG /REFRESH

B. IPCONFIG /RENEW

C. IFCONFIG /RELEASE

D. IFCONFIG /START

6. Users are complaining that their print jobs are not printing. You open the print queue and see 50 jobs lined up. The printer is connected properly and online. What should you do?

A. Open Printer Troubleshooting and have it diagnose the problem.

B. Stop and restart the print spooler.

C. Delete and reinstall the printer.

D. Delete and reinstall Windows.

7. What two devices are commonly used to cool components within a PC? (Choose two.)

A. Fans

B. Compressed air

C. Freon

D. Heat sinks

8. You are having problems with the video card in one of your computers. Where could you check for troubleshooting information?

A. Another computer with the same video card

B. The video card manufacturer’s website

C. The manual that came with the card

D. The server log

9. Your laser printer keeps printing vertical black lines on its output pages. What is the most likely cause of the problem?

A. There is a groove or scratch in the EP drum.

B. The EP drum cleaning blade is broken.

C. The printer is low on toner.

D. The transfer corona wire is not working properly.

10. The display on your laptop appears warped and fuzzy. You plug in an external monitor, and the image on it is fine. What is the most likely cause of the problem?

A. The video card

B. The LCD display

C. The motherboard

D. The video driver

11. You have an inkjet printer. Recently, papers are being printed with excessive amounts of ink, and the ink is smearing. What is the most likely cause of the problem?

A. A faulty ink cartridge

B. A corrupt print driver

C. A faulty fuser

D. Too much humidity in the air

12. You are working with a system that is assigned IP information configuration information from a central server. You wish to view the IP information on the system. Which of the following commands would you use from the command prompt?

A. IPCONFIG /REFRESH

B IPCONFIG /ALL

C. IPCONFIG /RENEW

D. WINIPCFG /ALL

13. When you print documents on your laser printer, you see residue from previous images on the output. What two things are the most likely causes of this problem? (Choose two.)

A. A faulty transfer corona wire

B. An overheating printer

C. A bad erasure lamp

D. A broken cleaning blade

14. You turn a computer on, but nothing shows up on the monitor. Instead of one beep, you hear one long beep followed by three short beeps. What is the problem?

A. The video card is dead.

B. The motherboard is dead.

C. The BIOS is not functioning.

D. Not enough information; you need to look up the beep code to determine the problem.

15. Which of the following command-line utilities is used to verify the route a data packet takes to a remote host?

A. Trace

B. Tracert

C. TraceRoute

D. Tracepacket

16. You turn a computer on and it doesn’t boot up properly. From inside the case you hear a rhythmic ticking sound. What is most likely the problem?

A. The motherboard

B. The power supply fan

C. The hard drive

D. The video card

17. You support an old dot-matrix printer at work. When the printer prints, there is always a blank horizontal line in the middle of each line of output. What is the most likely cause of the problem?

A. The print ribbon is old and needs to be replaced.

B. The print ribbon is not advancing properly.

C. The print head needs to be replaced.

D. The wrong print driver is installed.

18. A user calls saying his laptop won’t power on. He charged it all night so he knows the battery is fine. What should you have him do first?

A. Plug the laptop in using an AC adapter and try to power it on.

B. Replace the battery with a spare and try to power it on.

C. Toggle the battery power switch on the front of the laptop, and then try to power it on.

D. Send the laptop in for service.

19. You suspect a faulty network card on a client machine. Which tool can you use to test your hypothesis?

A. Wireless locator

B. Cable tester

C. Toner probe

D. Loopback plug

20. You are troubleshooting a server and discover that one of the hard drives in the RAID 0 array has failed. Which statement is true?

A. You need to replace the failed drive, but the data is okay because it is configured as a mirror.

B. You need to replace the failed drive, but the data is okay because it is configured as a disk stripe with parity.

C. You need to replace the failed drive, and the data on the array is lost.

D. You do not need to replace the failed drive; the system will function normally.