Performance-Based Question

On the A+ exams, you will encounter performance-based questions. The questions on the exam require you to perform a specific task, and you will be graded on whether you were able to complete the task. The following requires you to think creatively to measure how well you understand this chapter's topics. You may or may not see similar questions on the actual A+ exams. To see how your answer compares to the authors, refer to Appendix B.

Your network has several inkjet printers in use. A user is complaining that on one of them, their documents are consistently printing with extra smudges along the lines of print. What steps would you take to clean the printer?