Notes

Introduction

1. VitalSmarts study: When Bad Relatives Happen to Good People (July 2009).

2. VitalSmarts study: How to Talk Politics with Friends—and Still Have Some Left (September 2012).

3. VitalSmarts study: Corporate Untouchables (September 2006).

4. VitalSmarts study: Pssst! Your Corporate Initiative Is Dead and You’re the Only One Who Doesn’t Know (February 2007).

5. Deborah Tannen, “How to Give Orders Like a Man,” New York Times Magazine (August 28, 1994): 201–204.

6. Richard P. Feynman, What Do You Care What Other People Think? (New York: Bantam Books, 1988), 214–215.

Chapter 1

1. Paul Ekman, Emotions Revealed: Recognizing Faces and Feelings to Improve Communication and Emotional Life (New York: Henry Holt and Company, 2003).

2. Solomon E. Asch, “Effects of Group Pressure upon the Modification and Distortion of Judgments,” in Harold S. Guetzkow, ed., Groups, Leadership, and Men (Pittsburgh, PA: Carnegie Press, 1951), 177–190.

3. Stanley Milgram, Obedience to Authority: An Experimental View (New York: Harper & Row, 1974).

Chapter 4

1. Kurt Lewin, Ron Lippett, and Robert White, “Patterns of Aggressive Behaviour in Experimentally Created ‘Social Climates,’” Journal of Social Psychology 10 (1939), 271–299.

2. Yuichi Shoda, W. Mischel, and P. K. Peake, “Predicting Adolescent Cognitive and Social Competence from Preschool Delay of Gratification: Identifying Diagnostic Conditions,” Developmental Psychology 26 (1990), 978–986.

Appendix C

1. Fred Bauer, “The Power of a Note,” in Heart at Work: Stories and Strategies for Building Self-Esteem and Reawakening the Soul at Work, compiled by Jack Canfield and Jacqueline Miller (New York: McGraw-Hill, 1998), 190–194.

2. Masaaki Imai, Kaizen: The Key to Japan’s Competitive Success (New York: McGraw-Hill, 1986), 19–20, 107.