Introduction: What Is Crucial Accountability?
And Who Cares?
Part One: Work on Me First
What to Do Before an Accountability Conversation
Chapter 1: Choose What and If
How to Know What Conversation to Hold and If You Should Hold It
Chapter 2: Master My Stories
How to Get Your Head Right Before Opening Your Mouth
Part Two: Create Safety
What to Do During an Accountability Conversation
Chapter 3: Describe the Gap
How to Start an Accountability Conversation
Chapter 4: Make It Motivating
How to Help Others Want to Take Action
Chapter 5: Make It Easy
How to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and Flexible
What to Do When Others Get Sidetracked, Scream, or Sulk
Part Three: Move to Action
What to Do After an Accountability Conversation
Chapter 7: Agree on a Plan and Follow Up
How to Gain Commitment and Move to Action
Chapter 8: Put It All Together
How to Solve Big, Sticky, Complicated Problems
Chapter 9: The 12 “Yeah-Buts”
How to Deal with the Truly Tough
Appendix B: Six-Source Diagnostic Questions
The Six-Source Model
Appendix C: When Things Go Right
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