Acknowledgments

We acknowledge with enormous gratitude these friends, colleagues, mentors, and loved ones:

First, to our colleagues at VitalSmarts, our sincere thanks for dedication, competence, passion, and friendship. Thanks to James Allred, Lauren Baum, Mike Carter, Sandi Carter, Ammon Chesney, Mary Dondiego, Bob Foote, Janet Gough, Rebecca Jarvis, Roice Krueger, Sarah Maitland, Kyle Moosman, Brian Nielson, Michael Poore, James Russell, Phil Simkins, Joanne Staheli, Mindy Waite, Brett Walker, Yan Wang, Steve Willis, and Mike Wilson.

And thank you, David Maxfield, our esteemed colleague, whose research, expertise, and ability to teach has been invaluable.

Also to our associate friends and trainers around the world who work skillfully to improve lives and organizations, our kudos and thanks. Special thanks to Walt Aptacy, Pat Banks, John Bourke, Dan Brunet, Mike Cook, Amy Daly-Donovan, Rodger Dean Duncan, Doug Finton, Nick Hannon, Hayden Hayden, Richard Lee, Simon Lia, Sharon Lovoy, Margie Mauldin, Paul McMurray, Jim Munoa, Stacy Nelson, Larry Peters, Michael Quinlan, Jim Rowell, Howard Schultz, Linda Schultz, Kurt Soudham, Neil Staker, and Greg Stephens.

Thanks to our editor and her associates—Nancy Hancock and team have been insightful, collegial, and all-around spectacular. To our new editor, Mary Glenn, new partner and friend. To our agent, Michael Broussard, thanks for your terrific support. Thanks to Linda Lupino and the McGraw-Hill marketing team for their efforts.

And one final, large, embracing thanks—to our families, all dear, all supportive in so many ways … and to our teachers, friends, and mentors who have encouraged us and taught us along our path.