The following sections are arranged by category and summarize the software and other goodies you'll find from the companion website. If you need help with installing the items, refer to the installation instructions in the “Using the Study Tools” section of this appendix.
The additional study tools can be found at www.sybex.com/go/data storagenetworking. Here, you will get instructions on how to download the files to your hard drive.
Sybex Test Engine
The files contain the Sybex test engine, which includes one bonus practice exam for the CompTIA Storage+ exam.
Electronic Flashcards
These handy electronic flashcards are just what they sound like. One side contains a question, and the other side shows the answer.
PDF of Glossary of Terms
We have included an electronic version of the Glossary in .pdf format. You can view the electronic version of the Glossary with Adobe Reader.
Adobe Reader
We've also included link to download a copy of Adobe Reader so you can view PDF files that accompany the book's content. For more information on Adobe Reader or to check for a newer version, visit Adobe's website at www.adobe.com/products/reader/.
Make sure your computer meets the minimum system requirements shown in the following list. If your computer doesn't match up to most of these requirements, you may have problems using the software and files. For the latest and greatest information, please refer to the ReadMe file located in the downloads.
Using the Study Tools
To install the items, follow these steps:
The main interface appears. The interface allows you to access the content with just one or two clicks.
Troubleshooting
Wiley has attempted to provide programs that work on most computers with the minimum system requirements. Alas, your computer may differ, and some programs may not work properly for some reason.
The two likeliest problems are that you don't have enough memory (RAM) for the programs you want to use or you have other programs running that are affecting installation or running of a program. If you get an error message such as “Not enough memory” or “Setup cannot continue,” try one or more of the following suggestions and then try using the software again:
Turn off any antivirus software running on your computer. Installation programs sometimes mimic virus activity and may make your computer incorrectly believe that it's being infected by a virus.
Close all running programs. The more programs you have running, the less memory is available to other programs. Installation programs typically update files and programs; so if you keep other programs running, installation may not work properly.
Have your local computer store add more RAM to your computer. This is, admittedly, a drastic and somewhat expensive step. However, adding more memory can really help the speed of your computer and allow more programs to run at the same time.
Customer Care
If you have trouble with the book's companion study tools, please call the Wiley Product Technical Support phone number at (800) 762-2974. 74, or email them at http://sybex.custhelp.com/.
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