Tools and Techniques

Quite a few templates and tools can be found on the Planning CD. These include checklists for initiating, implementing, and promoting changes throughout the system landscape, a change management communication template, and a form to be used for implementing emergency change requests. I have also included a “matrix” document detailing how to manage a technical sandbox environment, a pre-change interview questionnaire, a post-change management survey, and a sample “Master Transport List” along with a number of miscellaneous how-to and otherwise informative documents. Finally, as usual I have included all the figures found in this chapter, in Microsoft PowerPoint format.