Tools and Techniques

Following the outline of the chapter, the Planning CD contains a wealth of useful templates and documents, including:

• Job descriptions for positions covered in this chapter

• Interview questions for use in phone screens

• Other questions (both basic and advanced) for use in face-to-face interviews

• Candidate-ranking matrix complete with technical expertise and soft-skill areas

• A document entitled Customer Simulation Scenarios-samples.doc, which includes sample role-playing simulations and related questions

• Another document with a number of troubleshooting scenarios geared towards SAP DBAs

• Sample letter agreements, which might prove useful for comparison purposes to the documents provided by your selected consulting organizations

• An SAP “New Hire Orientation Checklist” document

The figures found in this chapter round out the CD’s offerings.