Appendix B
Six-Source Diagnostic Questions

The Six-Source Model

The six-source model helps us expand our view of why people do what they do. By looking at all six sources, we can expand our traditional thoughts about why people do the things they do (“they enjoy causing problems!”) to include each person’s ability along with the social and environmental factors behind all behavior.

image

To help dive deeper into each of the six sources, we are providing the following list of exploratory questions. These diagnostic questions in turn help each of us answer the questions: “Why the gap? Why did the other person let me down?”

SOURCE 1—SELF, MOTIVATE (PAIN AND PLEASURE)

Others take pleasure from the current behavior or find the desired behavior to be painful.

Diagnostic Questions

image Do they enjoy doing what has been asked? Does performing the task in and of itself bring them satisfaction?

image Do they take pride in their work and their work habits?

image Is the required task boring, noxious, repetitive, physically or mentally exhausting, or painful?

image Are they doing the wrong thing because they enjoy it more?

SOURCE 2—SELF, ENABLE (STRENGTHS AND
WEAKNESSES)

They don’t have the knowledge or ability to perform the required task. They feel more capable performing a different task.

Diagnostic Questions

image Do they have accurate and complete information?

image Are they able to perform the mental tasks?

image Are they able to perform the physical tasks?

image Are they doing the wrong thing because they don’t feel more capable in this than in doing the right thing?

SOURCE 3—OTHERS, MOTIVATE (PRAISE AND PRESSURE)

Other people (friends, family, coworkers, and bosses) punish the right behavior while praising the wrong behavior.

Diagnostic Questions

image Does doing the right thing draw no attention or even disdain from the people they care about?

image Are their coworkers pressuring, embarrassing, or provoking them into the wrong behavior?

image Is their boss giving other tasks a higher priority or not supporting the right behavior?

image Does completing the job put them at odds with their family and friends?

image Am I doing something that discourages them?

image Am I failing to do something that would encourage them?

SOURCE 4—OTHERS, ENABLE (HELPS AND HINDRANCES)

Other people make it hard or impossible to do the right behavior while making it easy to do the wrong behavior.

Diagnostic Questions:

image Are others withholding information?

image Do others provide them with the resources they need?

image Are others providing help when needed?

image Have others provided adequate permission or authority?

image Am I doing something that inhibits them from succeeding?

image What help or resources should I be giving that would make it easier for them?

SOURCE 5—THINGS, MOTIVATE (CARROTS AND STICKS)

The formal reward structure encourages the wrong behavior while discouraging the right behavior.

Diagnostic Questions:

image Will doing the right thing cost them money?

image Does doing the right thing put their career or job at risk?

image Does doing the right thing put better jobs, assignments, or working conditions at risk?

image Does doing the wrong thing bring them more money, enhance their career, or give them better assignments or working conditions?

SOURCE 6—THINGS, ENABLE (BRIDGES AND BARRIERS)

The environment, structure, policies, procedures, rules and all other “things” make it hard or impossible to do the right behavior while making it easy to do the wrong behavior.

Diagnostic Questions:

image Is the required task part of their current job description or role?

image Are there policies, rules, or procedures that make the desired behavior difficult or impossible?

image Are their bureaucratic steps or barriers that hinder them?

image Do they have the equipment or tools they need?

image Is the physical environment helpful or a hindrance?

image Do they have access to the information they need—are they getting adequate performance feedback?

image Are their goals and priorities clear?

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset
54.234.6.167