References

1. ABC News Nightline. Deep Dive. 1999.

2. Abernethy CN. Expanding jurisdictions and other facets of human-machine interface IT standards. StandardView. 1993;1(1):9–21.

3. Accot J, Zhai S. Beyond Fitts’ law: Models for trajectory-based HCI tasks. In: 1997;295–302. Atlanta, GA.

4. Acohido B. Did Similar Switches Confuse Pilots? Controls’ Proximity Another Aspect of Crash Probe. Seattle Times Investigative Reporter 1999, November 18; from http://community.seattletimes.nwsource.com/archive/?date=19991118&slug=2996058; 1999, November 18.

5. Adams D. The Long Dark Tea-Time of the Soul. Pocket Books 1990.

6. Alben L, Faris J, Saddler H. Making it Macintosh: Designing the message when the message is design. interactions. 1994;1(1):11–20.

7. Altom T. Usability as risk management. interactions. 2007;14(2):16–17.

8. Anderson RI. Business: Making an e-business conceptualization and design process more “user”-centered. interactions. 2000;7(4):27–30.

9. Anderssona B-E, Nilsson S-G. Studies in the reliability and validity of the critical incident technique. Journal of Applied Psychology. 1964;48(6):398–403.

10. Andre TS, Hartson R, Belz SM, McCreary FA. The user action framework: A reliable foundation for usability engineering support tools. International Journal of Human-Computer Studies. 2001;54(1):107–136.

11. Ann E. What’s design got to do with the world financial crisis?. interactions. 2009;16(3):27 20.

12. Antle AN. Embodied child computer interaction: Why embodiment matters. interactions. 2009;16(2):27–30.

13. Apple Computer Inc. Making It Macintosh: The Macintosh Human Interface Guidelines Companion. Addison-Wesley 1993.

14. Arnheim R. Art and Visual Perception: A Psychology of the Creative Eye. University of California Press 1954.

15. Atwood ME. Advances derived from real-world experiences: An INTERCHI ’93 workshop report. SIGCHI Bulletin. 1994;26(1):22–24.

16. Aucella AF. Ensuring success with usability engineering. interactions. 1997;4(3):19–22.

17. August JH. Joint Application Design: The Group Session Approach to System Design. Yourdon Press 1991.

18. Bailey RW. Human Performance Engineering: Designing High Quality Professional User Interfaces for Computer Products, Applications, and Systems. 3rd ed. Upper Saddle River, NJ: Prentice Hall; 1996.

19. Bangor A, Kortum PT, Miller JT. An empirical evaluation of the System Usability Scale. International Journal of Human-Computer Interaction. 2008;24(6):574–594.

20. Bannon L. Reimagining HCI: Toward a more human-centered perspective. interactions. 2011;18(4):50–57.

21. Barnard P. The contributions of applied cognitive psychology to the study of human-computer interaction. In: Baecker RM, Grudin J, Buxton B, Greenberg S, eds. Readings in Human Computer Interaction: Toward the Year 2000. San Francisco, CA: Morgan Kaufmann; 1993;640–658.

22. Baskinger M, Gross M. Tangible interaction = Form + computing. interactions. 2010;17(1):6–11.

23. Bastien JMC, Scapin DL. Evaluating a user interface with ergonomic criteria. International Journal of Human-Computer Interaction. 1995;7(2):105–121.

24. Beale R. Slanty design. Communications of the ACM. 2007;50(1):21–24.

25. Beck K. Embracing change with extreme programming. IEEE Computer. 1999;32(10):70–77.

26. Beck K. Extreme Programming Explained: Embrace Change. Addison-Wesley 2000.

27. Becker K. Log on, tune in, drop down: (and click “go” too!). interactions. 2004;11(5):30–35.

28. Becker SA. E-government usability for older adults. Communications of the ACM. 2005;48(2):102–104.

29. Beltram D. Too many cooks. interactions. 2005;12(2):66–67.

30. Bennett JL. Managing to meet usability requirements: Establishing and meeting software development goals. In: Bennett J, Case D, Sandelin J, Smith M, eds. Visual Display Terminals. Englewood Cliffs, NJ: Prentice-Hall; 1984;161–184.

31. Berger N. The Excel story. interactions. 2006;13(1):14–17.

32. Berry RE. Common user access: A consistent and usable human-computer interface for the SAA environments. IBM Systems Journal. 1988;27(3):281–300.

33. Beyer H, Holtzblatt K. Contextual Design: Defining Customer-Centered Systems. San Francisco, CA: Morgan-Kaufman; 1998.

34. Beyer H, Holtzblatt K, Baker L. An agile customer-centered method: Rapid contextual design. In: Extreme Programming and Agile Methods (LNCS 3134). Calgary, Canada: Springer Berlin/Heidelberg; 2004;50–59.

35. Bias RG. Walkthroughs: Efficient collaborative testing. IEEE Software. 1991;8(5):94–95.

36. Bias RG, Mayhew DJ, eds. Cost-Justifying Usability. Academic Press, Inc 1994.

37. Bias RG, Mayhew DJ. Cost-Justifying Usability: An Update for the Internet Age. 2nd ed. San Francisco, CA: Morgan Kaufmann; 2005.

38. Bier EA. Snap-dragging in three dimensions. In: 1990;193–204. Snowbird, UT.

39. Bier EA, Stone MC. Snap-dragging. In: 1986;233–240.

40. Billingsley PA. Reflections on ISO 9241: Software usability may be more than the sum of its parts. StandardView. 1993;1(1):22–25.

41. Billingsley PA. Starting from scratch: Building a usability program at Union Pacific Railroad. interactions. 1995;2(4):27–30.

42. Bittner K, Spence I. Use Case Modeling. Addison-Wesley 2003.

43. Bjerknes G, Ehn P, Kyng M, eds. Computers and Democracy: A Scandinavian Challenge. Aldershot, UK: Avebury; 1987.

44. Bloomer S, Croft R. Pitching usability to your organization. interactions. 1997;4(6):18–26.

45. BMW AG. BMW automobiles 2010; http://www.bmw.com/com/en/insights/technology/joy/bmw_joy.html; 2010; Last accessed 07/10/2011.

46. Bødker S. A human activity approach to user interfaces. Human-Computer Interaction. 1989;4(3):171–195.

47. Bødker S. Through the Interface: A Human Activity Approach to User Interface Design. Hillsdale, NJ: Lawrence Erlbaum; 1991.

48. Bødker S, Buur J. The design collaboratorium—A place for usability design. ACM Transactions on Computer-Human Interaction. 2002;9(2):152–169.

49. Bødker S, Ehn P, Kammersgaard J, Kyng M, Sundblad Y. A utopian experience. In: Bjerknes G, Ehn P, Kyng M, eds. Computers and Democrary—A Scandinavian Challenge. Aldershot, UK: Avebury; 1987;251–278.

50. Boehm BW. Software Engineering Economics. Englewood Cliffs: Printice-Hall, Inc; 1981.

51. Boehm BW. A spiral model of software development and enhancement. IEEE Computer. 1988;21(5):61–72.

52. Boff KR, Lincoln JE. Engineering Data Compendium: Human Perception and Performance. Dayton, OH: Wright-Patterson AFB, Harry G. Armstrong Aerospace Medical Research Laboratory; 1988.

53. Bolchini D, Pulido D, Faiola A. “Paper in screen” prototyping: An agile technique to anticipate the mobile experience. interactions. 2009;16(4):29–33.

54. Borchers J. A Pattern Approach to Interaction Design. Wiley 2001.

55. Borman L, Janda A. The CHI conferences: A bibliographic history. SIGCHI Bulletin. 1986;17(3):51.

56. Borsci S, Federici S, Lauriola M. On the dimensionality of the System Usability Scale: A test of alternative measurement models. Cognitive Process. 2009;10(3):193–197.

57. Boucher A, Gaver W. Developing the drift table. interactions. 2006;13(1):24–27.

58. Bradley MM, Lang PJ. Measuring emotion: The self-assessment manikin and the semantic differential. Journal of Behavior Therapy and Experimental Psychiatry. 1994;25(1):49–59.

59. Branscomb LM. The human side of computers. IBM Systems Journal. 1981;20(2):120–121.

60. Brassard M. The Memory Jogger Plus+. Goal/QPC Inc 1989.

61. Brooke J. SUS: A quick and dirty usability scale. In: Jordan PW, Thomas B, Weerdmeester BA, McClleland IL, eds. Usability Evaluation in Industry. London, UK: Taylor & Francis; 1996;189–194.

62. Brown CM. Human-Computer Interface Design Guidelines. Norwood, NJ: Ablex Publishing; 1988.

63. Brown L. Human-computer interaction and standardization. StandardView. 1993;1(1):3–8.

64. Brown T. Design thinking. Harvard Business Review 2008, June:84–92.

65. Buchenau M, Suri JF. Experience prototyping. In: 2000;424–433.

66. Butler KA. Usability engineering turns 10. interactions. 1996;3(1):58–75.

67. Butler MB, Ehrlich K. Usability engineering for Lotus 1-2-3 Release 4. In: Wickland ME, ed. Usability in Practice: How Companies Develop User-Friendly Products. Boston, MA: Academic Press; 1994;293–326.

68. Buxton W, Sniderman R. Iteration in the Design of the Human-Computer Interface. In: 1980;72–81.

69. Buxton W, Lamb MR, Sherman D, Smith KC. Towards a Comprehensive User Interface Management System. Computer Graphics. 1983;17(3):35–42.

70. Buxton B. There’s more to interaction than meets the eye: Some issues in manual input. In: Norman AD, Draper SW, eds. User Centered System Design: New Perspectives on Human-Computer Interaction. Hillsdale, NJ: Lawrence Erlbaum; 1986;319–337.

71. Buxton B. Sketching and Experience Design. In: Stanford University Human-Computer Interaction Seminar (CS 547). 2007a; http://www.youtube.com/watch?v=xx1WveKV7aE; 2007a; Last accessed 7/14/2011.

72. Buxton B. Sketching User Experiences: Getting the Design Right and the Right Design. San Francisco, CA: Morgan Kaufmann; 2007b.

73. Callahan J, Hopkins D, Weiser M, Shneiderman B. An empirical comparison of pie vs linear menus. In: 1988;95–100. Washington, DC.

74. Capra MG. Usability Problem Description and the Evaluator Effect in Usability Testing. Ph.D. Dissertation Blacksburg: Virginia Tech; 2006.

75. Card SK, English WK, Burr BJ. Evaluation of mouse, rate-controlled isometric joystick, step keys, and text keys for text selection on a CRT. Ergonomics. 1978;21(8):601–613.

76. Card SK, Moran TP, Newell A. The keystroke-level model for user performance time with interactive systems. Communications of the ACM. 1980;23(7):396–410.

77. Card SK, Moran TP, Newell A. The Psychology of Human-Computer Interaction. Hillsdale, NJ: Lawrence Erlbaum; 1983.

78. Carey TT, Mason REA. Information system prototyping: Techniques, tools, and methodologies. In: Software Risk Management. Piscataway, NJ: IEEE Press; 1989;349–359.

79. Carmel E, Whitaker RD, George JF. PD and joint application design: A transatlantic comparison. Communications of the ACM. 1993;36(6):40–48.

80. Carroll JM. Minimalist design for active users. In: 1984;39–44. Amsterdam.

81. Carroll JM. Infinite detail and emulation in an ontologically minimized HCI. In: 1990;321–328. Seattle, WA.

82. Carroll JM, Kellogg WA, Rosson MB. The task-artifact cycle. In: Carrol JM, ed. Designing Interaction: Psychology at the Human-Computer Interface. New York: Cambridge University Press; 1991;74–102.

83. Carroll JM, Mack RL, Kellogg WA. Interface metaphors and user interface design. In: Helander M, ed. Handbook of Human-Computer Interaction. Holland: Elsevier Science; 1988;67–85.

84. Carroll JM, Rosson MB. Usability specifications as a tool in iterative development. In: Hartson HR, ed. Norwood, NJ: Ablex; 1985;1–28. Advances in Human-Computer Interaction. Vol. 1.

85. Carroll JM, Rosson MB. Getting around the task-artifact cycle: How to make claims and design by scenario. ACM Transactions on Information Systems. 1992;10:181–212.

86. Carroll JM, Singley MK, Rosson MB. Integrating theory development with design evaluation. Behaviour & Information Technology. 1992;11(5):247–255.

87. Carroll JM, Thomas JC. Metaphor and the cognitive representation of computing systems. IEEE Transactions on Systems, Man and Cybernetics. 1982;12(2):107–116.

88. Carroll JM, Thomas JC. Fun. SIGCHI Bulletin. 1988;19(3):21–24.

89. Carter P. Liberating usability testing. interactions. 2007;14(2):18–22.

90. Castillo JC, Hartson R. Critical incident data and their importance in remote usability evaluation. In: 2000;590–593.

91. Checkland P, Scholes J. Soft Systems Methodology in Action. John Wiley 1990.

92. Chin JP, Diehl VA, Norman KL. Development of an instrument measuring user satisfaction of the human-computer interface. In: 1988, May 15–19:213–218. Washington, DC.

93. Chorianopoulos K, Spinellis D. Affective usability evaluation for an interactive music television channel. ACM Computers in Entertainment. 2004;2(3):1–11.

94. Christensen JM, Topmiller DA, Gill RT. Human factors definitions revisited. Human Factors Society Bulletin. 1988;31(10):7–8.

95. Churchill EF. Ps and Qs: On trusting your socks to find each other. interactions. 2009;16(2):32–36.

96. Clement A, Besselaar PVD. A retrospective look at PD projects. Communications of the ACM. 1993;36(6):29–37.

97. Clubb OL. Human-to-computer-to-human interactions (HCHI) of the communications revolution. interactions. 2007;14(2):35–39.

98. Cobb M. Unfinished Voyages A follow-up to The CHAOS Report. 1995.

99. Cockton G, Woolrych A. Understanding inspection methods: Lessons from an assessment of heuristic evaluation. In: 2001;171–192.

100. Cockton G, Woolrych A. Sale must end: Should discount methods be cleared off HCI’s shelves?. interactions. 2002;9(5):13–18.

101. Cockton G, Lavery D, Woolrych A. Changing analysts’ tunes: The surprising impact of a new instrument for usability inspection method assessment. In: 2003;145–162.

102. Cockton G, Woolrych A, Hall L, Hindmarch H. Changing analysts’ tunes: The surprising impact of a new instrument for usability inspection method assessment?. In: Johnson P, Palanque P, eds. Springer-Verlag 2003; People and Computers. Vol. XVII.

103. Constantine LL. Essentially speaking. Software Development. 1994a;2(11):95–96.

104. Constantine LL. Interfaces for intermediates. IEEE Software. 1994b;11(4):96–99.

105. Constantine LL. Essential modeling: Use cases for user interfaces. interactions. 1995;2(2):34–46.

106. Constantine LL. Cutting corners: Shortcuts in model-driven web development. Beyond Chaos: ACM 2001;177–184.

107. Constantine LL. Process agility and software usability: Toward lightweight usage-centered design. Information Age. 2002;8.

108. Constantine LL, Lockwood LAD. Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design. Addison-Wesley Professional 1999.

109. Constantine LL, Lockwood LAD. Card-based user and task modeling for agile usage-centered design. In: 2003.

110. Cooper A. The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity. Indianapolis, IN: Sams–Pearson Education; 2004.

111. Cooper A, Reimann R, Dubberly H. About Face 2.0: The Essentials of Interaction Design. John Wiley 2003.

112. Cooper G. Research into Cognitive Load Theory & Instructional Design at UNSW. http://paedpsych.jku.at:4711/LEHRTEXTE/Cooper98.html; 1998; Last accessed 2/2/2011.

113. Costabile MF, Ardito C, Lanzilotti R. Enjoying cultural heritage thanks to mobile technology. interactions. 2010;17(3):30–33.

114. Cox D, Greenberg S. Supporting collaborative interpretation in distributed Groupware. In: 2000;289–298. Philadelphia, PA.

115. Cross K, Warmack A, Myers BA. Lessons learned: Using Contextual Inquiry Analysis To Improve PDA Control of Presentations. Unpublished report Carnegie Mellon University 1999.

116. Cuomo DL, Bowen CD. Stages of user activity model as a basis for user-system interface evaluations. In: 1992;1254–1258.

117. Curtis B, Hefley B. Defining a place for interface engineering. IEEE Software. 1992;9(2):84–86.

118. Curtis P, Heiserman T, Jobusch D, Notess M, Webb J. Customer-focused design data in a large, multi-site organization. In: 1999;608–615. Pittsburgh, PA.

119. Dagstuhl S. Demarcating User eXperience Seminar. In: Dagstuhk Seminar. 2010; http://www.dagstuhl.de/10373; 2010; Last accessed 08/16/2010.

120. Davis FD, Bagozzi RP, Warshaw PR. Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Psychology. 1992;22(14):1111–1132.

121. del Galdo EM, Williges RC, Williges BH, Wixon DR. An evaluation of critical incidents for software documentation design. In: 1986;19–23.

122. Desmet P. Measuring emotions: Development and application of an instrument to measure emotional responses to products. In: Blythe MA, Monk AF, Overbeeke K, Wright PC, eds. Funology: From Usability to Enjoyment. Dordrecht, The Netherlands: Kluwer Academic; 2003;111–123.

123. Diaper D. Task Analysis for Knowledge Descriptions (TAKD): The method and an example. In: Diaper D, ed. Task Analysis for Human-Computer Interaction. Chichester, England: Ellis Horwood; 1989;108–159.

124. Dick W, Carey L. The Systematic Design of Instruction. Glenview, IL: Scott, Foresman; 1978.

125. Donohue J. Fixing Fallingwater’s flaws. Architecture 1989;99–101.

126. Dormann C. Affective experiences in the home: Measuring emotion. In: 2003; Irvine, CA.

127. Dourish P. Where the Action Is: The Foundations of Embodied Interaction. Cambridge, MA: MIT Press; 2001.

128. Draper SW, Barton SB. Learning by exploration, and affordance bugs. In: 1993;75–76. New York.

129. Dray S, Siegel D. Remote possibilities? International usability testing at a distance. interactions. 2004;11(2):10–17.

130. Dray SM, Siegel DA. Business: penny-wise, pound-wise: Making smart trade-offs in planning usability studies. interactions. 1999;6(3):25–30.

131. Dubberly H, Pangaro P. What is conversation, and how can we design for it?. interactions. 2009;16(4):22–28.

132. Dumas JS, Molich R, Jeffries R. Describing usability problems: Are we sending the right message?. interactions. 2004;11(4):24–29.

133. Dumas JS, Redish JC. A Practical Guide to Usability Testing. Rev Sub ed. Exeter, England: Intellect Ltd; 1999.

134. Dzida W, Wiethoff M, Arnold AG. ERGOGuide: The Quality Assurance Guide to Ergonomic Software: Joint internal technical report of GMD (Germany) and Delft University of Technology (The Netherlands). 1993.

135. Ehn P. Work-Oriented Design of Computer Artifacts Stockholm. Sweden: Arbetslivcentrum; 1988.

136. Ehn P. Work-Oriented Design of Computer Artifacts. 2nd ed. Hillsdale, NJ: Lawrence Erlbaum; 1990.

137. Ekman P, Friesen W. Unmasking the Face: A Guide to Recognizing Emotions from Facial Clues. Englewood Cliffs, NJ: Prentice Hall; 1975.

138. Elgin B. How can networked users provide their own usability feedback? Subjective usability feedback from the field over a network. SIGCHI Bulletin. 1995;27(4):43–44.

139. Engel SE, Granda RE. Guidelines for Man/Display Interfaces. Report Number TR 00.2720 Poughkeepsie, NY: IBM; 1975.

140. Ferrara JC. Building positive team relationships for better usability. interactions. 2005;12(3):20–21.

141. Fitts PM. The information capacity of the human motor system in controlling the amplitude of movement. Journal of Experimental Psychology. 1954;47(6):381–391.

142. Fitts PM, Jones RE. Psychological aspects of instrument display: Analysis of factors contributing to 460 “pilot error” experiences in operating aircraft controls. In: Sinaiko HW, ed. Reprinted in Selected Papers on Human Factors in the Design and Use of Control Systems (1961). New York: Dover; 1947;332–358.

143. Fitts PM, Peterson JR. Information capacity of discrete motor responses. Journal of Experimental Psychology. 1964;67(2):103–112.

144. Flanagan GA. Usability management maturity, Tutorial, CHI ’95. Unpublished CHI ’95 Tutorial 1995.

145. Flanagan JC. The critical incident technique. Psychological Bulletin. 1954;51(4):327–358.

146. Foley JD, Van Dam A. Fundamentals of Interactive Computer Graphics. Addison-Wesley Longman 1982.

147. Foley JD, Van Dam A, Feiner SK, Hughes JF. Computer Graphics: Principles and Practice. 2nd ed. Addison-Wesley Longman Publishing Co., Inc 1990.

148. Foley JD, Wallace VL. The art of natural graphic man-machine conversation. Proceedings of the IEEE. 1974;62(4):462–471.

149. Forlizzi J. Robotic products to assist the aging population. interactions. 2005;12(2):16–18.

150. Frank B. The science of segmentation. interactions. 2006;13(3):12–13.

151. Friedlander N, Schlueter K, Mantei M. Bullseye! when Fitts’ law doesn’t fit. In: 1998;257–264. Los Angeles, California.

152. Frishberg L. Presumptive design, or cutting the looking-glass cake. interactions. 2006;13(1):18–20.

153. Frishberg N. Prototyping with junk. interactions. 2006;13(1):21–23.

154. Gabriel-Petit P. Sharing ownership of UX (in Special Issue Whose profession is it anyway?). interactions. 2005;12(3):16–18.

155. Gannon JD. Human factors in software engineering. IEEE Computer 1979;6–60.

156. Gaver WW. Technology affordances. In: 1991;79–84. New Orleans, Louisiana.

157. Gellersen H. Smart-Its: Computers for artifacts in the physical world. Communications of the ACM. 2005;48(3):66.

158. Genov A. Iterative usability testing as continuous feedback: A control systems perspective. Journal of Usability Studies. 2005;1(1):18–27.

159. Gershman A, Fano A. Examples of commercial applications of ubiquitous computing. Communications of the ACM. 2005;48(3):71.

160. Gibson JJ. The theory of affordances. In: Shaw R, Bransford J, eds. Perceiving, Acting, and Knowing: Toward an Ecological Psychology. Hillsdale, NJ: Lawrence Erlbaum; 1977;67–82.

161. Gibson JJ. The Ecological Approach to Visual Perception. Houghton Mifflin 1979.

162. Gilb T. Design by objectives. SIGSOFT Software Engineering Notes. 1987;12(2):42–49.

163. Gillan DJ, Holden K, Adam S, Rudisill M, Magee L. How does Fitts’ law fit pointing and dragging?. In: 1990;227–234. Seattle, WA.

164. Go K, Carroll JM. The blind men and the elephant: Views of scenario-based system design. interactions. 2004;11(6):44–53.

165. Good M, Spine T, Whiteside JA, George P. User derived impact analysis as a tool for usability engineering. In: 1986, April 13–17:241–246. New York.

166. Good MD, Whiteside JA, Wixon DR, Jones SJ. Building a user-derived interface. Communications of the ACM. 1984;27(10):1032–1043.

167. Gould JD, Boies SJ, Levy S, Richards JT, Schoonard J. The 1984 Olympic Message System: A test of behavioral principles of system design. Communications of the ACM. 1987;30(9):758–769.

168. Gray WD, Atwood M, Fisher C, Nielsen J, Carrol JM, Long J. Discount or disservice? Discount usability analysis–evaluation at a bargain price or simply damaged merchandise?. In: 1995;176–177. Denver, CO.

169. Gray WD, John BE, Stuart R, Lawrence D, Atwood ME. GOMS meets the phone company: Analytic modeling applied to real-world problems. In: 1990;29–34.

170. Gray WD, Salzman MC. Damaged merchandise? A review of experiments that compare usability evaluation methods. Human-Computer Interaction. 1998;13(3):203–261.

171. Greenbaum JM, Kyng M, eds. Design at Work: Cooperative Design of Computer Systems. Lawrence Erlbaum 1991.

172. Greenberg S, Buxton B. Usability evaluation considered harmful (some of the time). In: 2008;111–120. Florence, Italy.

173. Grudin J. The case against user interface consistency. Communications of the ACM. 1989;32(10):1164–1173.

174. Grudin J. The GUI shock: Computer graphics and human-computer interaction. interactions. 2006;13(2):45–47 55.

175. Gunn C. An example of formal usability inspections at Hewlett-Packard Company. In: 1995;103–104. Denver, CO.

176. Gutierrez O. Prototyping techniques for different problem contexts. In: 1989;259–264.

177. Hackman G, Biers D. Team usability testing: Are two heads better than one. In: 1992;1205–1209.

178. Hafner K. Inside Apple stores, a certain aura enchants the faithful. New York Times 2007, December 27; from http://www.nytimes.com/2007/12/27/business/27apple.html?ei=5124&en=6b1c27bc8cec74b5&ex=1356584400&partner=permalink&exprod=permalink&pagewanted=all; 2007, December 27.

179. Hallnös L, Redström J. From use to presence: On the expressions and aesthetics of everyday computational things. ACM Transactions on Computer-Human Interaction. 2002;9(2):106–124.

180. Hammond N, Gardiner MM, Christie B. The role of cognitive psychology in user-interface design. In: Gardiner MM, Christie B, eds. Applying Cognitive Psychology to User-Interface Design. Wiley 1987;13–52.

181. Hamner E, Lotter M, Nourbakhsh I, Shelly S. Case study: Up close and personal from Mars. interactions. 2005;12(2):30–36.

182. Hanson W. User engineering principles for interactive systems. In: 1971;523–532. Montvale, NJ.

183. Harrison M, Thimbleby H, eds. Formal Methods in Human-Computer Interaction. Cambridge University Press 1990.

184. Hartson HR, Hix D. Toward empirically derived methodologies and tools for human-computer interface development. International Journal of Man-Machine Studies. 1989;31:477–494.

185. Hartson R. Human-computer interaction: Interdisciplinary roots and trends. Journal of Systems and Software. 1998;43:103–118.

186. Hartson R. Cognitive, physical, sensory, and functional affordances in interaction design. Behaviour & Information Technology. 2003;22(5):315–338.

187. Hartson R, Andre TS, Williges RC. Criteria for evaluating usability evaluation methods. International Journal of Human-Computer Interaction. 2003;15(1):145–181.

188. Hartson R, Castillo JC. Remote evaluation for post-deployment usability improvement. In: 1998;22–29. L’Aquila, Italy.

189. Hartson R, Smith EC. Rapid prototyping in human-computer interface development. Interacting with Computers. 1991;3(1):51–91.

190. Hassenzahl M. The effect of perceived hedonic quality on product appealingness. International Journal of Human-Computer Interaction. 2001;13(4):48–499.

191. Hassenzahl M, Beu A, Burmester M. Engineering joy. IEEE Software. 2001;18(1):70–76.

192. Hassenzahl M, Burmester M, Koller F. AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität (AttrakDif: A questionnaire for the measurement of perceived hedonic and pragmatic quality). In: 2003;187–196. Stuttgart.

193. Hassenzahl M, Platz A, Burmester M, Lehner K. Hedonic and ergonomic quality aspects determine a software’s appeal. In: 2000;201–208. The Hague, The Netherlands.

194. Hassenzahl M, Roto V. Being and doing: A perspective on user experience and its measurement. Interfaces. 2007;72.

195. Hassenzahl M, Schöbel M, Trautmann T. How motivational orientation influences the evaluation and choice of hedonic and pragmatic interactive products: The role of regulatory focus. Interacting with Computers. 2008;20:473–479.

196. Hawdale D. The vision of good user experience. interactions. 2005;12(3):22–23.

197. Heidegger M. Being and Time (J Macquarrie & E Robinson, Trans., 1st US ed.). New York: Harper & Row; 1962.

198. Helms JW, Arthur JD, Hix D, Hartson HR. A field study of the wheel: A usability engineering process model. Journal of Systems and Software. 2006;79(6):841–858.

199. Hertzum M, Jacobsen NE. The evaluator effect: A chilling fact about usability evaluation methods. International Journal of Human-Computer Interaction. 2003;15(1):183–204.

200. Hertzum M, Jacobsen NE, Molich R. Usability inspections by groups of specialists: Perceived agreement in spite of disparate observations. In: 2002;662–663. Minneapolis, MN.

201. Hewett TT. The role of iterative evaluation in designing systems for usability. In: 1986;196–214. York, UK.

202. Hewett TT. Cognitive factors in design: Basic phenomena in human memory and problem solving. In: 1999;116–117.

203. Hinckley K, Pausch R, Goble JC, Kassell NF. A survey of design issues in spatial input. In: 1994;213–222. Marina del Rey, CA.

204. Hix D, Hartson HR. Developing User Interfaces: Ensuring Usability Through Product & Process. New York: John Wiley; 1993.

205. Hix D, Hartson R. Formative evaluation: Ensuring usability in user interfaces. In: Bass L, Dewan P, eds. Trends in Software: User Interface Software. New York: John Wiley & Sons; 1993;1–30.

206. Hix D, Schulman RS. Human-computer interface development tools: A methodology for their evaluation. Communications of the ACM. 1991;34(3):74–87.

207. Hochberg J. Perception. Prentice-Hall 1964.

208. Holtzblatt K. Introduction to special section on contextual design. interactions. 1999;6(1):30–31.

209. Holtzblatt K, Wendell JB, Wood S. Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design. San Francisco, CA: Morgan-Kaufman; 2005.

210. Hornbæk K. Current practice in measuring usability: Challenges to usability studies and research. International Journal of Human-Computer Studies. 2006;64(2):79–102.

211. Hornbæk K, Frøkjær E. Comparing usability problems and redesign proposals as input to practical systems development. In: 2005;391–400. Portland, OR.

212. Howarth D. Custom cupholder a shoe-in. In: Roundel. BMW Car Club publication 2002;10.

213. Howarth J, Andre TS, Hartson R. A structured process for transforming usability data into usability information. Journal of Usability Studies. 2007;3(1):7–23.

214. Howarth J, Smith-Jackson T, Hartson HR. Supporting novice usability practitioners with usability engineering tools. International Journal of Human-Computer Studies. 2009;67(6):533–549.

215. Hudson W. How many users does it take to change a Web site?. SIGCHI Bulletin 2001;6.

216. Huh J, Ackerman MS, Erickson T, Harrison S, Sengers P. Beyond usability: Taking social, situational, cultural, and other contextual factors into account. In: 2007;2113–2116. San Jose, CA.

217. Human Factor Research Group. SUMI Questionnaire. http://www.ucc.ie/hfrg/questionnaires/sumi/index.html; 1990; Last accessed 11/18/2010.

218. Human Factor Research Group. MUMMS Questionnaire. In: http://www.ucc.ie/hfrg/questionnaires/mumms/index.html; 1996a.

219. Human Factor Research Group. WAMMI Questionnaire. http://www.ucc.ie/hfrg/questionnaires/wammi/index.html; 1996b; Last accessed 11/18/2010.

220. Husserl E. Ideas: General Introduction to Pure Phenomenology. Collier Books 1962.

221. Hutchins EL, Hollan JD, Norman DA. Direct manipulation interfaces. In: Norman DA, Draper SW, eds. User Centered System Design: New Perspectives on Human-Computer Interaction. Hillsdale, NJ: Lawrence Erlbaum; 1986;87–125.

222. Iannella R. HyperSAM: A management tool for large user interface guideline sets. SIGCHI Bulletin. 1995;27(2):42–45.

223. Igbari M, Schiffman SJ, Wieckowski TJ. The respective roles of perceived usefulness and perceived fun in the acceptance of microcomputer technology. Behaviour & Information Technology. 1994;13(6):349–361.

224. Ishii H, Ullmer B. Tangible bits: Towards seamless interfaces between people, bits and atoms. In: 1997;234–241. Atlanta, GA.

225. ISO 13407. Human-centred design processes for interactive systems. International Organization for Standardization 1999.

226. ISO 9241-11. Ergonomic Requirements for Office Work with Visual Display Terminals (VDTs) Part 11: Guidance on Usability. 1997.

227. Jacob RJK. Eye movement-based human-computer interaction techniques: Toward non-command interfaces. In: Hartson R, Hix D, eds. Norwood, NJ: Ablex Publishing Corporation; 1993;151–190. Advances in Human-Computer Interaction. Vol. 4.

228. John BE, Marks SJ. Tracking the effectiveness of usability evaluation methods. Behaviour & Information Technology. 1997;16(4):188–202.

229. John BE, Mashyna MM. Evaluating a multimedia authoring tool with cognitive walkthrough and think-aloud user studies. Journal of the American Society for Information Science. 1997;48(11):1004–1022.

230. Johnson J. Textual bloopers: An excerpt from GUI bloopers. interactions. 2000;7(5):28–48.

231. Johnson J, Henderson A. Conceptual models: Begin by designing what to design. interactions. 2002;9(1):25–32.

232. Jokela T. When good things happen to bad products: Where are the benefits of usability in the consumer appliance market?. interactions. 2004;11(6):28–35.

233. Jones BD, Winegarden CR, Rogers WA. Supporting healthy aging with new technologies. interactions. 2009;16(4):48–51.

234. Jordan PW. Human factors in product use. Applied Ergonomics. 1996;29:25–33.

235. Judge TK, Pyla PS, McCrickard S, Harrison S. Affinity diagramming in multiple display environments. In: 2008; San Diego, CA.

236. Kabbash P, Buxton WAS. The “prince” technique: Fitts’ law and selection using area cursors. In: 1995;273–279. Denver, CO.

237. Kameas A, Mavrommati I. Extrovert gadgets. Communications of the ACM. 2005;48(3):69.

238. Kane D. Finding a place for discount usability engineering in agile development: Throwing down the gauntlet. In: Proceedings of the Agile Development Conference (ADC). 2003, June 25–28:40–46.

239. Kangas E, Kinnunen T. Applying user-centered design to mobile application development. Communications of the ACM. 2005;48(7):55–59.

240. Kantrovich L. To innovate or not to innovate. interactions. 2004;11(1):24–31.

241. Kapoor A, Picard RW, Ivanov Y. Probabilistic combination of multiple modalities to detect interest. In: 2004;969–972.

242. Kapor M. A software design manifesto. Dr Dobb’s Journal. 1991;16(1):62–67.

243. Kapor M. A software design manifesto. In: Winograd T, ed. Bringing Design to Software. New York: ACM; 1996;1–6.

244. Karat C-M. Cost-benefit analysis of iterative usability testing. In: 1990a;351–356.

245. Karat C-M. Cost-benefit analysis of usability engineering techniques. In: 1990b;839–843.

246. Karat C-M. Cost-benefit and business case analysis of usability engineering, Tutorial, CHI ’91. Unpublished CHI ’91 Tutorial 1991.

247. Karat C-M. Usability engineering in dollars and cents. IEEE Software. 1993;10(3):88–89.

248. Karat C-M, Campbell R, Fiegel T. Comparison of empirical testing and walkthrough methods in user interface evaluation. In: 1992, May 3–7:397–404. New York.

249. Karn KS, Perry TJ, Krolczyk MJ. Testing for power usability: A CHI 97 workshop. SIGCHI Bulletin. 1997;29.

250. Kaur K, Maiden N, Sutcliffe A. Interacting with virtual environments: An evaluation of a model of interaction. Interacting with Computers. 1999;11(4):403–426.

251. Kawakita J. The Original KJ Method. Tokio: Kawakita Research Institute; 1982.

252. Kaye JJ. Making scents: Aromatic output for HCI. interactions. 2004;11(1):48–61.

253. Kennedy S. Using video in the BNR usability lab. SIGCHI Bulletin. 1989;21(2):92–95.

254. Kennedy TCS. The design of interactive procedures for man-machine communication. International Journal of Man-Machine Studies. 1974;6:309–334.

255. Kensing F, Munk-Madsen. PD: Structure in the toolbox. Communications of the ACM. 1993;36(6):78–85.

256. Kieras DE. Towards a practical GOMS model methodology for user interface design. In: Helander M, ed. Handbook of Human-Computer Interaction. Elsevier Science 1988;135–157.

257. Kieras DE, Polson PG. An approach to the formal analysis of user complexity. International Journal of Man-Machine Studies. 1985;22:365–394.

258. Killam HW. Rogerian psychology and human-computer interaction. Interacting with Computers. 1991;3(1):119–128.

259. Kim J, Moon JY. Designing towards emotional usability in customer interfaces—Trustworthiness of cyber-banking system interfaces. Interacting with Computers. 1998;10(1):1–29.

260. Kim JH, Gunn DV, Schuh E, Phillips BC, Pagulayan RJ, Wixon D. Tracking real-time user experience (TRUE): A comprehensive instrumentation for complex systems. In: 2008;443–451. Florence, Italy.

261. Kirakowski J, Murphy R. A comparison of current approaches to usability measurement. In: 2009; Portland, OR.

262. Knemeyer D. Who owns UX? Not us!. interactions. 2005;12(3):18–20.

263. Koenemann-Belliveau J, Carroll JM, Rosson MB, Singley MK. Comparative usability evaluation: critical incidents and critical threads. In: 1994;245–251. Boston, MA.

264. Koffka K. Principles of Gestalt Psychology. Harcourt, Brace 1935.

265. Kreitzberg CB. 2000; Personal communication with Rex Hartson.

266. Kreitzberg CB. The LUCID framework: An introduction. http://www.leadersintheknow.biz/Portals/0/Publications/Lucid-Paper-v2.pdf; 2008; Last accessed 07/13/2011.

267. Kreitzburg C. Technology and Chaos. http://www.digitalspaceart.com/projects/cogweb2002v2/papers/charlie/charlie5.html; Last accessed 07/09/2011.

268. Kuniavsky M. Observing the User Experience: A Practitioner’s Guide to User Research. San Francisco, CA: Morgan Kaufmann; 2003.

269. Kwong AW, Healton B, Lancaster R. State of siege: New thinking for the next decade of design. In: 1998;85–93.

270. Kyng M. Scandinavian design: Users in product development. In: 1994;3–9.

271. Lalis S, Karypidis A, Savidis A. Ad-hoc composition in wearable and mobile computing. Communications of the ACM. 2005;48(3):67–68.

272. Landauer TK. The Trouble with Computers: Usefulness, Usability, and Productivity. Cambridge, MA: MIT Press; 1995.

273. Landay JA, Myers BA. Interactive sketching for the early stages of user interface design. In: 1995;43–50. Denver, CO.

274. Lathan C, Brisben A, Safos C. CosmoBot levels the playing field for disabled children. interactions. 2005;12(2):14–16.

275. Lavery D, Cockton G. Representing predicted and actual usability problems. In: 1997;97–108. London.

276. Lavie T, Tractinsky N. Assessing dimensions of perceived visual aesthetics of web sites. International Journal of Human-Computer Studies. 2004;60:269–298.

277. Law EL-C. Evaluating the downstream utility of user tests and examining the developer effect: A case study. International Journal of Human-Computer Interaction. 2006;21(2):147–172.

278. LeCompte MD, Preissle J. Ethnography and Qualitative Design in Educational Research. 2nd ed. San Diego: Academic Press; 1993.

279. Lederer AL, Prasad J. Nine management guidelines for better cost estimating. Communications of the ACM. 1992;35(2):51–59.

280. Lee GA, Kim GJ, Billinghurst M. Immersive authoring: What You eXperience Is What You Get (WYXIWYG). Communications of the ACM. 2005;48(7):76–81.

281. Lewis C. Using the ‘thinking-aloud’ method in cognitive interface design. Report Number Research Report RC 9265 Yorktown Heights, NY: IBM T. T. Watson Research Center; 1982.

282. Lewis C, Polson PG, Wharton C, Rieman J. Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces. In: 1990;235–242. Seattle, WA.

283. Lewis JR. Sample sizes for usability studies: Additional considerations. Journal of the Human Factors and Ergonomics Society. 1994;36:368–378.

284. Lewis JR. IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use. International Journal of Human-Computer Interaction. 1995;7:57–78.

285. Lewis JR. Psychometric evaluation of the PSSUQ using data from five years of usability studies. International Journal of Human-Computer Interaction. 2002;14:463–488.

286. Lewis JR, Sauro J. The factor structure of the System Usability Scale. In: 2009; San Diego, CA.

287. Likert R. A technique for the measurement of attitudes. Archives of Psychology. 1932;140:55.

288. Lindgaard G. Making the business our business: One path to value-added HCI. interactions. 2004;11(3):12–17.

289. Lindgaard G, Dudek C. What is this evasive beast we call user satisfaction?. Interacting with Computers. 2003;15(3):429–452.

290. Lindgaard G, Fernandes GJ, Dudek C, Brownet J. Attention web designers: You have 50 milliseconds to make a good first impression!. Behaviour & Information Technology. 2006;25(2):115–126.

291. Logan RJ. Behavioral and emotional usability: Thomson Consumer Electronics. In: Wiklund M, ed. Usability in Practice. San Diego, CA: Academic Press Professional; 1994;59–82.

292. Logan RJ, Augaitis S, Renk T. Design of simplified television remote controls: A case for behavioral and emotional usability. In: 1994;365–369. Santa Monica, CA.

293. Lohse GL, Biolsi K, Walker N, Rueter HH. A classification of visual representations. Communications of the ACM. 1994;37(12):36–49.

294. Löwgren J. Animated use sketches: As design representations. interactions. 2004;11(6):23–27.

295. Lund AM. Another approach to justifying the cost of usability. interactions. 1997a;4(3):48–56.

296. Lund AM. Expert ratings of usability maxims. Ergonomics in Design. 1997b;5(3):15–20.

297. Lund AM. Measuring usability with the USE questionnaire. Usability & User Experience (the STC Usability SIG Newsletter). 2001;8.

298. Lund AM. Measuring Usability with the USE Questionnaire. http://www.stcsig.org/usability/newsletter/0110_measuring_with_use.html; 2004; Last accessed 7/15/2011.

299. Macdonald N. Can HCI shape the future of mass communications?. interactions. 2004;11(2):44–47.

300. MacKenzie IS. Fitts’ law as a research and design tool in human-computer interaction. Human-Computer Interaction. 1992;7:91–139.

301. MacKenzie IS. Fitts’ law as a research and design tool in human-computer interaction. Human-Computer Interaction. 1992;7:91–139.

302. MacKenzie IS, Buxton W. Extending Fitts’ law to two-dimensional tasks. In: 1992;219–226. Monterey, CA.

303. Macleod M, Bowden R, Bevan N, Curson I. The MUSiC performance measurement method. Behaviour & Information Technology. 1997;16(4):279–293.

304. Macleod M, Rengger R. The development of DRUM: A software tool for video-assisted usability evaluation. In: 1993;293–309.

305. Manning H. Must the sale end?. interactions. 2002;9(6):56 55.

306. Mantei MM, Teorey TJ. Cost/benefit analysis for incorporating human factors in the software lifecycle. Communications of the ACM. 1988;31(4):428–439.

307. Marcus A. The cult of cute: The challenge of user experience design. interactions. 2002;9(6):29–34.

308. Marcus A. Happy birthday! CHI at 25. interactions. 2007;14(2):42–43.

309. Marcus A, Gasperini J. Almost dead on arrival: A case study of non-user-centered design for a police emergency-response system. interactions. 2006;13(5):12–18.

310. Marine L. Common ground. The Newsletter of Usability Professionals. 1994;4:2.

311. Markopoulos P, Ruyter Bd, Privender S, Breemen AV. Case study: Bringing social intelligence into home dialogue systems. interactions. 2005;12(4):37–44.

312. Mason JG. How to be of two minds. Nation’s Business 1968, October:94–97.

313. May LJ. Major causes of software project failures. Crosstalk 1998;9–12.

314. Mayhew DJ. The Usability Engineering Lifecycle: A Practitioner’s Handbook for User Interface Design 1st ed San Francisco, CA: Morgan Kaufmann; 1999.

315. Mayhew DJ. Strategic development of the usability engineering function. interactions. 1999a;6(5):27–33.

316. Mayhew DJ. The Usability Engineering Lifecycle: A Practitioner’s Handbook for User Interface Design. San Francisco, CA: Morgan Kaufmann; 1999b.

317. Mayhew DJ. User experience design: The evolution of a multi-disciplinary approach. Journal of Usability Studies. 2008;3(3):99–102.

318. Mayhew DJ. A spreadsheet-based tool for simple cost–benefit analyses of HSI contributions during software application development. In: Rouse WB, ed. The Economics of Human Systems Integration. Hoboken, NJ: John Wiley & Sons; 2010;163–184.

319. McClelland I, Taylor B, Hefley B. CHI ’96 workshop: User-centred design principles: How far have they been industrialized?. SIGCHI Bulletin. 1996;28(4):23–25.

320. McCullough M. Digital Ground: Architecture, Pervasive Computing, and Environmental Knowing. MIT Press 2004.

321. McGrenere J, Ho W. Affordances: Clarifying and evolving a concept. In: 2000;179–186.

322. McGuffin MJ, Balakrishnan R. Fitts’ law and expanding targets: Experimental studies and designs for user interfaces. ACM Transactions on Computer-Human Interaction. 2005;12(4):388–422.

323. McInerney P, Maurer F. UCD in agile projects: Dream team or odd couple?. interactions. 2005;12(6):19–23.

324. Meads J. Usability Is Not Graphic Design. http://stuff.ratjed.com/UsabilityIsNotGraphicDesign.htm; 1999; Last accessed 7/24/2011.

325. Meads J. 2010; Personal communication with Rex Hartson.

326. Medlock MC, Wixon D, McGee M, Welsh D. The rapid iterative test and evaluation method: Better products in less time. In: Bias RG, Mayhew DJ, eds. Cost Justifying Usability: An Update for an Internet Age. San Francisco, CA: Morgan Kaufmann; 2005;489–517.

327. Medlock MC, Wixon D, Terrano M, Romero R, Fulton B. Using the RITE method to improve products: A definition and a case study. In: 2002; Orlando, FL.

328. Meister D. Behavioral Analysis and Measurement Methods. Wiley-Interscience 1985.

329. Memmel T, Gundelsweiler F, Reiterer H. Agile human-centered software engineering. In: UK: University of Lancaster; 2007;167–175.

330. Miller GA. The magical number seven, plus or minus two: Some limits on our capacity for processing information. Psychological Review. 1956;63(2):81–97.

331. Miller L. Case study of customer input for a successful product. http://www.agileproductdesign.com/useful_papers/miller_customer_input_in_agile_projects.pdf; 2010; Last accessed 7/23/2011.

332. Miller L, Sy D. Agile User Experience SIG. In: 2009, April 4–9:2751–2754. Boston.

333. Miller RB. A method for man-machine task analysis. Report Number 53-137 Dayton, OH: Wright Air Development Center, Wright-Patterson Air Force Base; 1953.

334. Moggridge B. Designing Interactions. MIT Press 2007.

335. Molich R. Comparative Usability Evaluation Reports. http://www.dialogdesign.dk/CUE-9.htm; 2011; Last accessed 07/15/2011.

336. Molich R, Bevan N, Butler S, Curson I, Kindlund E, Kirakowski J. Comparative evaluation of usability tests. In: 1998, June:189–200. Washington, DC.

337. Molich R, Dumas JS. Comparative Usability Evaluation (CUE-4). Behaviour & Information Technology. 2008;27(3):263–282.

338. Molich R, Ede MR, Kaasgaard K, Karyukin B. Comparative usability evaluation. Behaviour & Information Technology. 2004;23(1):65–74.

339. Molich R, Jeffries R, Dumas JS. Making usability recommendations useful and usable. Journal of Usability Studies. 2007;2(4):162–179.

340. Molich R, Nielsen J. Improving a human-computer dialogue. Communications of the ACM. 1990;33(3):338–348.

341. Molich R, Thomsen AD, Karyukina B, et al. Comparative evaluation of usability tests. In: 1999;83–84. Pittsburgh, PA.

342. Monk A, Howard S. The rich picture: A tool for reasoning about work context. interactions. 1998;5(2):21–30.

343. Moran TP. The Command Language Grammar: A representation for the user interface of interactive computer systems. International Journal of Man-Machine Studies. 1981a;15(1):3–50.

344. Moran TP. Guest editor’s introduction: An applied psychology of the user. ACM Computing Surveys. 1981b;13(1):1–11.

345. Morris JS. Professional societies and business relevance. interactions. 2005;12(3):45–47.

346. Mosier JN, Smith SL. Application of guidelines for designing user interface software. Behaviour & Information Technology. 1986;5(1):39–46.

347. Mowshowitz A, Turoff M. Introduction to special issue: The digital society. Communications of the ACM. 2005;48(10):32–35.

348. Muller MJ. PICTIVE: An exploration in participatory design. In: 1991;225–231. New Orleans, LA.

349. Muller MJ. Retrospective on a year of participatory design using the PICTIVE technique. In: 1992;455–462. Monterey, CA.

350. Muller MJ. Participatory design: The third space in HCI. In: Jacko JA, Sears A, eds. The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications. Lawrence Erlbaum 2003;1051–1058.

351. Muller MJ, Kuhn S. Participatory design. Communications of the ACM. 1993;36(4):24–28.

352. Muller MJ, Matheson L, Page C, Gallup R. Participatory heuristic evaluation. interactions. 1998;5(5):13–18.

353. Muller MJ, Wildman DM, White EA. ‘Equal opportunity’ PD using PICTIVE. Communications of the ACM. 1993;36(6):64.

354. Mumford E. Participative systems design: Structure and method. Systems, Objectives, Solutions. 1981;1(1):5–19.

355. Mundorf N, Westin S, Dholakia N. Effects of hedonic (emotional) components and user’s gender on the acceptance of screen-based information services. Behaviour & Information Technology. 1993;12:293–303.

356. Murano P. Why anthropomorphic user interface feedback can be effective and preferred by users. In: Chen C-S, Filipe J, Seruca I, Cordeiro J, eds. Dordrecht, The Netherlands: Springer; 2006;241–248. Enterprise Information Systems. Vol. 7.

357. Murphy RR. Humans, robots, rubble, and research. interactions. 2005;12(2):37–39.

358. Myers BA. User-interface tools: Introduction and survey. IEEE Software. 1989;6(1):15–23.

359. Myers BA. State of the Art in User Interface Software Tools. Carnegie Mellon University 1992.

360. Myers BA. State of the art in user interface software tools. In: Hartson R, Hix D, eds. Norwood, NJ: Ablex; 1993; Advances in Human-Computer Interaction. Vol. 4.

361. Myers BA. State of the art in user interface software tools. In: Baecker RM, Grudin J, Buxton WAS, Greenberg S, eds. Readings in Human-Computer Interaction: Toward the Year 2000. San Francisco: Morgan-Kaufmann Publishers, Inc; 1995;323–343.

362. Myers BA, Hudson SE, Pausch R. Past, present, and future of user interface software tools. ACM Transactions on Computer-Human Interaction. 2000;7(1):3–28.

363. Myers BA, Rosson MB. Survey on user interface programming. In: 1992;195–202. Monterey, CA.

364. Myers IB, McCaulley MH, Quenk NL, Hammer AL. MBTI Manual (A Guide to the Development And Use of the Myers Briggs Type Indicator). 3rd ed. Consulting Psychologists Press 1998.

365. Nardi BA. Context and Consciousness: Activity Theory and Human Computer Interaction. Cambridge, MA: MIT Press; 1995.

366. Nass C, Steuer J, Tauber ER. Computers are social actors. In: 1994;72–78. Boston, MA.

367. Nayak NP, Mrazek D, Smith DR. Analyzing and communicating usability data: Now that you have the data what do you do? A CHI’94 workshop. SIGCHI Bulletin. 1995;27(1):22–30.

368. Newman WM. A system for interactive graphical programming. In: 1968;47–54. Atlantic City, NJ.

369. Newman WM. On simulation, measurement, and piecewise usability evaluation. In: Olson GM, Moran TP, eds. Lawrence Erlbaum 1998;316–323. Commentary 10 on “Damaged Merchandise,” Human-Computer Interaction. Vol. 13 Issue 3.

370. Nielsen J. Using scenarios to develop user friendly videotex systems. In: 1987;133–138. Trondheim, Norway.

371. Nielsen J. Usability engineering at a discount. In: Salvendy G, Smith MJ, eds. Designing and Using Human-Computer Interfaces and Knowledge-Based Systems. Amsterdam: Elsevier Science; 1989;394–401.

372. Nielsen J. Traditional dialogue design applied to modern user interfaces. Communications of the ACM. 1990;33(10):109–118.

373. Nielsen J. Finding usability problems through heuristic evaluation. In: 1992a;373–380. Monterey, CA.

374. Nielsen J. The usability engineering lifecycle. IEEE Computer. 1992b;25(3):12–22.

375. Nielsen J. Usability Engineering. Chestnut Hill, MA: Academic Press Professional; 1993.

376. Nielsen J. Enhancing the explanatory power of usability heuristics. In: 1994a;152–158. Boston, MA.

377. Nielsen J. Heuristic evaluation. In: Nielsen J, Mack RL, eds. Usability Inspection Methods. New York: John Wiley; 1994b.

378. Nielsen J. Guerrilla HCI: Using discount usability engineering to penetrate the intimidation barrier. In: Bias RG, Mayhew DJ, eds. Cost-Justifying Usability. Orlando, FL: Academic Press; 1994c;245–272.

379. Nielsen J. Agile development projects and usability. http://www.useit.com/alertbox/agile-methods.html; 2008; (useit.com Alertbox). Last accessed 07/23/2011.

380. Nielsen J, Bush RM, Dayton T, Mond NE, Muller MJ, Root RW. Teaching experienced developers to design graphical user interfaces. In: 1992;557–564. Monterey, CA.

381. Nielsen J, Landauer TK. A mathematical model of the finding of usability problems. In: 1993;206–213. Amsterdam, The Netherlands.

382. Nielsen J, Molich R. Heuristic evaluation of user interfaces. In: 1990;249–256. Seattle, WA.

383. Nieters JE, Ivaturi S, Ahmed I. Making personas memorable. In: 2007;1817–1824. San Jose, CA.

384. Nilsson P, Ottersten I. Interaction design: Leaving the engineering perspective behind. In: Wood LE, ed. User Interface Design: Bridging the Gap from User Requirements to Design. 1998;131–152.

385. Norman DA. Cognitive engineering. In: Norman DA, Draper SW, eds. User Centered System Design: New Perspectives on Human-Computer Interaction. Hillsdale, NJ: Lawrence Erlbaum; 1986;31–61.

386. Norman DA. The Design of Everyday Things. New York: Basic Books; 1990.

387. Norman DA. The Invisible Computer—Why Good Products Can Fail, the Personal Computer Is So Complex, and Information Appliances Are the Solution. MIT Press 1998.

388. Norman DA. Affordance, conventions, and design. interactions. 1999;6(3):38–43.

389. Norman DA. Emotion and design: Attractive things work better. interactions. 2002;9(4):36–42.

390. Norman DA. Emotional Design: Why We Love (Or Hate) Everyday Things. New York: Basic Books; 2004.

391. Norman DA. Logic versus usage: The case for activity-centered design. interactions. 2006;13(6):45 63.

392. Norman DA. Simplicity is highly overrated. interactions. 2007a;14(2):40–41.

393. Norman DA. The next UI breakthrough, part 2: Physicality. interactions. 2007b;14(4):46–47.

394. Norman DA. Simplicity is not the answer. interactions. 2008;15(5):45–46.

395. Norman DA. Designing the infrastructure. interactions. 2009a;16(4):66–69.

396. Norman DA. Systems thinking: A product is more than a product. interactions. 2009b;16(5):52–54.

397. Nowell L, Schulman R, Hix D. Graphical encoding for information visualization: An empirical study. In: 2002;43.

398. Olsen Jr DR. Automatic generation of interactive systems. Computer Graphics. 1983;17(1):53–57.

399. O’Malley C, Draper S, Riley M. Constructive interaction: A method for studying human-computer-human interaction. In: 1984, September 4–7:269–274. London, UK.

400. Open Software Foundation. OSF/Motif Style Guide: Revision 1.0. Prentice-Hall, Inc 1990.

401. Paradiso JA. Sensate media. Communications of the ACM. 2005;48(3):70.

402. Paradiso JA, Lifton J, Broxton M. Sensate media—Multimodal electronic skins as dense sensor networks. BT Technology Journal. 2004;22(4):32–44.

403. Patton J. Hitting the target: Adding interaction design to agile software development. In: 2002;1–7. Seattle, WA.

404. Patton J. Twelve emerging best practices for adding UX work to Agile development. http://agileproductdesign.com/blog/emerging_best_agile_ux_practice.html; 2008, June 27; Last accessed 11/29/2010.

405. Paulk MC, Curtis B, Chrissis MB, Weber C. Capability Maturity Model for Software, Version 1.1. Report Number CMU/SEI-93-TR-24 Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University; 1993.

406. Payne SJ, Green TRG. Task-action grammars: A model of the mental representation of task languages. Human-Computer Interaction. 1986;2:93–133.

407. Payne SJ, Green TRG. Task-action grammar: The model and its developments. In: Diaper D, ed. Task Analysis for Human-Computer Interaction. Chichester, England: Ellis Horwood; 1989;75–107.

408. Pering C. Interaction design prototyping of communicator devices: Towards meeting the hardware-software challenge. interactions. 2002;9(6):36–46.

409. Petersen MG, Madsen KH, Kjaer A. The usability of everyday technology: Emerging and fading opportunities. ACM Transactions on Computer-Human Interaction. 2002;9(2):74–105.

410. Pew RN, Rollins AM. Dialog Specification Procedure. Report Number 5129 Rev. ed. Cambridge, MA: Bolt, Beranek, and Newman; 1975.

411. Pogue D. Appeal of iPad 2 is a matter of emotions. http://www.nytimes.com/2011/03/10/technology/personaltech/10pogue.html?_r=2&hpw; Last accessed 7/11/2011.

412. Potosnak K. Where human factors fits in the design process. IEEE Computer 1987;90–92.

413. Potosnak K. Getting the most out of design guidelines. IEEE Software. 1988;5(1):85–86.

414. Pressman R. Software Engineering: A Practitioner’s Approach. 7th ed. McGraw-Hill 2009.

415. Pyla PS. Connecting the Usability and Software Engineering Life Cycles: Using a Communication-Fostering Software Development Framework and Cross-Pollinated Computer Science Courses. Saarbrücken, Germany: VDM Verlag; 2009.

416. Pyla PS, Hartson HR, Arthur JD, Smith-Jackson TL, Pérez-Quiñones MA, Hix D. Evaluating ripple: Experiences from a cross pollinated SE-UE study. In: 2007.

417. Pyla PS, Pérez-Quiñones MA, Arthur JD, Hartson HR. Towards a model-based framework for integrating usability and software engineering life cycles. In: 2003;67–74.

418. Pyla PS, Pérez-Quiñones MA, Arthur JD, Hartson HR. What we should teach, but don’t: Proposal for a cross pollinated HCI-SE curriculum. In: 2004; (S1H17–S1H22), Savannah, Georgia.

419. Pyla PS, Pérez-Quiñones MA, Arthur JD, Hartson HR. Ripple: An event driven design representation framework for integrating usability and software engineering life cycles. In: Seffah A, Gulliksen J, Desmarais M, eds. Springer 2005;245–265. Human-Centered Software Engineering: Integrating Usability in the Software Development Lifecycle. Vol. 8.

420. Quesenbery W. Designing theatre, designing user experience. interactions. 2005;12(2):55–57.

421. Quesenbery W. Usability standards: Connecting practice around the world. In: 2005, July 10–13:451–457.

422. Quesenbery W. 2009; Private communication with Rex Hartson.

423. Radoll P. Reconstructing Australian aboriginal governance by systems design. interactions. 2009;16(3):46–49.

424. Reeves B, Nass CI. The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places. Stanford, CA: CSLI Publications; 1996.

425. Reisner P. Use of psychological experimentation as an aid to development of a Query language. IEEE Transactions on Software Engineering SE. 1977;3(3):218–229.

426. Rettig M. Interface design when you don’t know how. Communications of the ACM. 1992;35(1):29–34.

427. Rettig M. Prototyping for tiny fingers. Communications of the ACM. 1994;37(4):21–27.

428. Rhee Y, Lee J. A model of mobile community: Designing user interfaces to support group interaction. interactions. 2009;16(6):46–51.

429. Rice JF. Display color coding: 10 rules of thumb. IEEE Software. 1991a;8(1):86.

430. Rice JF. Ten rules for color coding. Information Display. 1991b;7(3):12–14.

431. Rideout T. Changing your methods from the inside. IEEE Software. 1991;8(3):99–100 111.

432. Rising L, Janoff NS. The scrum software development process for small teams. IEEE Software. 2000;17(4):26–32.

433. Rogers Y, Sharp H, Preece J. Interaction Design: Beyond Human-Computer Interaction. 3rd ed. Wiley 2011.

434. Rosenbaum S, Rohn JA, Humburg J. A toolkit for strategic usability: Results from workshops, panels, and surveys. In: 2000;337–344. The Hague, The Netherlands.

435. Rosenberg D. The myths of usability ROI. interactions. 2004;11(5):22–29.

436. Rosson MB, Carroll JM. Usability Engineering: Scenario-Based Development of Human-Computer Interaction. Morgan Kaufmann 2002.

437. Royce WW. Managing the development of large scale software systems. In: 1970, August 25–28; (pp. A/1 1–9). Los Angeles, CA. (Reprinted in Proceedings of the Ninth International Conference on Software Engineering, Pittsburgh, ACM Press, 1989, pp. 328–338).

438. Rudd J, Stern K, Isensee S. Low vs high-fidelity prototyping debate. interactions. 1996;3(1):76–85.

439. Russell DM, Streitz NA, Winograd T. Building disappearing computers. Communications of the ACM. 2005;48(3):42–48.

440. Salter C. 100 most creative people in business. Fast Company 2009, June:60.

441. Sauro J. Premium usability: Getting the discount without paying the price. interactions. 2004;11(4):30–37.

442. Savio N. Solving the world’s problems through design. interactions. 2010;17(3):52–54.

443. Sawyer P, Flanders A, Wixon D. Making a difference—The impact of inspections. In: 1996;376–382. Vancouver, BC, Canada.

444. Schaffer E. Institutionalization of Usability: A Step-by-Step Guide. Boston, MA: Addison-Wesley; 2004.

445. Schmandt C. 2011; Private communication with Rex Hartson.

446. Schneidewind NF, Ebert C. Preserve or redesign legacy systems?. IEEE Software. 1998;15(4):14–42.

447. Scholtz J. Have robots, need interaction with humans!. interactions. 2005;12(2):12–14.

448. Schrepp M, Held T, Laugwitz B. The influence of hedonic quality on the attractiveness of user interfaces of business management software. Interacting with Computers. 2006;18(5):1055–1069.

449. Scriven M. The methodology of evaluation. In: Tyler R, Gagne R, Scriven M, eds. Perspectives of Curriculum Evaluation. Chicago: Rand McNally; 1967;39–83.

450. Sears A. Heuristic walkthroughs: Finding the problems without the noise. International Journal of Human-Computer Interaction. 1997;9(3):213–234.

451. Sears A, Hess DJ. Cognitive walkthroughs: Understanding the effect of task-description detail on evaluator performance. International Journal of Human-Computer Interaction. 1999;11(3):185–200.

452. Sellen A, Eardley R, Izadi S, Harper R. The whereabouts clock: Early testing of a situated awareness device. In: 2006.

453. Sellers M. Designing for demanding users. interactions. 1994;1(3):54–64.

454. Shattuck LW, Woods DD. The critical incident technique: 40 years later. In: 1994;1080–1084.

455. Shih Y-H, Liu M. The importance of emotional usability. Journal of Educational Technology Usability. 2007;36(2):203–218.

456. Shneiderman B. Software Psychology: Human Factors in Computer and Information Systems. Winthrop 1980.

457. Shneiderman B. The future of interactive systems and the emergence of direct manipulation. Behavior and Information Technology. 1982;1(3):237–256.

458. Shneiderman B. Direct manipulation: A step beyond programming languages. IEEE Computer. 1983;16(8):57–69.

459. Shneiderman B. Designing the User Interface: Strategies for Effective Human-Computer Interaction. 3rd ed. Menlo Park, CA: Addison Wesley; 1998.

460. Shneiderman B, Plaisant C. Designing the User Interface: Strategies for Effective Human-Computer Interaction. 4th ed. Reading, MA: Addison-Wesley; 2005.

461. Sidner C, Lee C. Robots as laboratory hosts. interactions. 2005;12(2):24–26.

462. Siegel DA. The business case for user-centered design: Increasing your power of persuasion. interactions. 2003;10(3):30–36.

463. Simon HA. Rational choice and the structure of the environment. Psychological Review. 1956;63:129–138.

464. Simon HA. How big is a chunk?. Science. 1974;183(4124):482–488.

465. Slivka E. Apple Employee T-Shirt Unboxing Photos. In: MacRumors: Page 2. 2009, October 22; http://www.macrumors.com/2009/10/22/apple-employee-t-shirt-unboxing-photos/; 2009, October 22; Last accessed 9/2/2010.

466. Slivka E. Apple Job Offer ‘Unboxing’ Pictures Posted. In: MacRumors: Page 2. 2009, October 5; http://www.macrumors.com/2009/10/05/apple-job-offer-unboxing-pictures-posted/; 2009, October 5; Last accessed 09/02/2010.

467. Smith DC, Irby C, Kimball R, Verplank B, Harslem E. Designing the Star user interface (1982). In: Perspectives on the Computer Revolution. Ablex Publishing 1989;261–283.

468. Smith SL, Mosier JN. Guidelines for Designing User Interface Software. Report Number MTR-10090 Bedford, MA: Mitre Corp; 1986.

469. Snodgrass A, Coyne R. Interpretation in Architecture: Design as a Way of Thinking. Routledge 2006.

470. Sodan AC. Yin and yang in computer science. Communications of the ACM. 1998;41(4):103–114.

471. Sommerville I. Software Engineering. 8th ed. Harlow, England: Addison Wesley; 2006.

472. Souza FD, Bevan N. The use of guidelines in menu interface design: Evaluation of a draft standard. In: 1990;435–440.

473. Spolsky J. Even the Office 2007 box has a learning curve. http://www.joelonsoftware.com/items/2007/08/18.html; 2007, August 29; Last accessed 10/20/2010.

474. Spool J, Schroeder W. Testing web sites: Five users is nowhere near enough. In: 2001;285–286. Seattle, WA.

475. Stake R. Standards-Based and Responsive Evaluation. Sage Publications 2004.

476. Stevens WP, Myers GJ, Constantine LL. Structured design. IBM Systems Journal. 1974;13(2):115–139.

477. Stewart T. How to cope with success. interactions. 2002;9(6):17–21.

478. Strijland P. Human interface standards: Can we do better?. StandardView. 1993;1(1):26–30.

479. Sutherland IE. Sketchpad: A Man-Machine Graphical Communication System. Dissertation Cambridge, MA: MIT; 1963.

480. Sutherland IE. Sketchpad: A Man-Machine Graphical Communication System. Cambridge, United Kingdom: University of Cambridge; 1964.

481. Sutton S. Review of “Cost-Justifying Usability: An Update for the Internet Age (2nd ed.) by Randolph G Bias and Deborah J Mayhew, Editors.”. interactions. 2007;14(5):48–50.

482. Sweller J. Cognitive load during problem solving: Effects on learning. Cognitive Science. 1988;12:257–285.

483. Sweller J. Cognitive load theory, learning difficulty, and instructional design. Learning and Instruction. 1994;4(4):295–312.

484. Tatar D, Harrison S, Sengers P. The three paradigms of HCI. In: 2007.

485. Taylor FW. The Principles of Scientific Management. New York: Harper & Brothers; 1911.

486. The Open Group. Motif. http://www.opengroup.org/motif/; Last accessed 07/10/2011.

487. The Roanoke Times. Travel reservation system found to be costly flop. The Roanoke Times 2006; (November 16).

488. The Standish Group. The CHAOS Report. 1994.

489. The Standish Group. Extreme CHAOS. 2001.

490. Theofanos M, Quesenbery W. Towards the design of effective formative test reports. Journal of Usability Studies. 2005;1(1):27–45.

491. Theofanos M, Quesenbery W, Snyder C, Dayton D, Lewis J. Reporting on Formative Testing: A UPA 2005 Workshop Report. In: 2005; Montreal, Quebec.

492. Thibodeau P. Large users hope for broader adoption of usability standard. Computerworld 2005, June 20.

493. Thomas JC. 1993; Personal communication with Rex Hartson.

494. Thomas JC, Kellogg WA. Minimizing ecological gaps in interface design. IEEE Software. 1989;6(1):78–86.

495. Thomas P, Macredie RD. Introduction to the new usability. ACM Transactions on Computer-Human Interaction. 2002;9(2):69–73.

496. Tognazzini BT. Why engineers own user experience design. interactions. 2005;12(3):32–34.

497. Tohidi M, Buxton W, Baecker RM, Sellen A. User sketches: A quick, inexpensive, and effective way to elicit more reflective user feedback. In: 2006;105–114. Oslo, Norway.

498. Travis AT. Sketchy Wireframes: When you can’t (or shouldn’t) draw a straight line. http://boxesandarrows.com/view/sketchy-wireframes; 2009; Last accessed 7/14/2011.

499. Trenner L, Bawa J. The Politics of Usability: A Practical Guide to Designing Usable Systems in Industry. Secaucus, NJ: Springer-Verlag New York, Inc; 1998.

500. Truss L. Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation. United Kingdom: Profile Books; 2003.

501. Tscheligi M. Ambient intelligence: The next generation of user centeredness. interactions. 2005;12.

502. Tufte ER. The Visual Display of Quantitative Data. Cheshire, CT: Graphics Press; 1983.

503. Tufte ER. Envisioning Information. Cheshire, CT: Graphics Press; 1990.

504. Tufte ER. Visual Explanations: Images and Quantities, Evidence and Narrative. Cheshire, CT: Graphics Press; 1997.

505. Tullis TS. High-fidelity prototyping throughout the design process. In: 1990;266. Santa Monica, CA.

506. Tullis TS, Albert B. Measuring the User Experience. Burlington, MA: Morgan Kaufmann; 2008.

507. Tullis TS, Stetson JN. A comparison of questionnaires for assessing website usability. In: 2004;1–12.

508. Tungare M, Pyla PS, Glina V, et al. Embodied data objects: Tangible Interfaces to Information Appliances. In: 2006;359–364.

509. U.S. Department of Health and Human Services. Research-Based Web Design & Usability Guidelines. 2006.

510. Usability Net. Questionnaire resources. http://www.usabilitynet.org/tools/r_questionnaire.htm; 2006; Last accessed 7/15/2011.

511. Venkatesh V, Ramesh V, Massey AP. Understanding usability in mobile commerce. Communications of the ACM. 2003;46(12):53–56.

512. Vermeeren APOS, Bouwmeester KD, Aasman J, de Ridder H. DEVAN: A tool for detailed video analysis of user test data. Behaviour & Information Technology. 2002;21(6):403–423.

513. Vermeeren APOS, van Kesteren IEH, Bekker MM. Managing the evaluator effect in user testing. In: 2003;647–654. Zurich, Switzerland.

514. Vertelney L. Using video to prototype user interfaces. SIGCHI Bulletin. 1989;21(2):57–61.

515. Virzi RA. Streamlining the design process: Running fewer subjects. In: 1990;291–294.

516. Virzi RA. Refining the test phase of usability evaluation: How many subjects is enough?. Journal of the Human Factors and Ergonomics Society. 1992;34(4):457–468.

517. Virzi RA, Sokolov JL, Karis D. Usability problem identification using both low- and high-fidelity prototypes. In: British Columbia, Canada: Vancouver; 1996;236–243.

518. Wasserman AI. The design of ‘idiot-proof’ interactive programs. In: 1973;M34–M38.

519. Wasserman V, Rafaeli A, Kluger AN. Aesthetic symbols as emotional cues. In: Fineman S, ed. Emotion in Organizations. London: SAGE; 2000;140–165.

520. Weiser M. The computer for the 21st century. Scientific American. 1991;265:94–100.

521. Weiss S. An alternative business model for addressing usability: Subscription research for the telecom industry. interactions. 2005;12(4):62–64.

522. Weller HG, Hartson R. Metaphors for the nature of human-computer interaction in an empowering environment: Interaction style influences the manner of human accomplishment. Computers in Human Behavior. 1992;8(4):313–333.

523. Westerman S, Gardner PH, Sutherland EJ. HUMAINE D9g, Taxonomy of Affective Systems Usability Testing (Workpackage 9 Deliverable). Information Society Technologies 2006.

524. Whiteside JA, Wixon D. Developmental theory as a framework for studying human-computer interaction. In: Hartson R, ed. Norwood, NJ: Ablex Publishing; 1985;29–48. Advances in Human-Computer Interaction. Vol. 1.

525. Whiteside JA, Bennett J, Holtzblatt K. Usability engineering: Our experience and evolution. In: Helander M, ed. Handbook of Human-Computer Interaction. Elsevier Science 1988;791–817.

526. Whiteside JA, Jones S, Levy PS, Wixon D. User performance with command, menu, and iconic interfaces. In: 1985;185–191. San Francisco, CA.

527. Wiklund M, Thurrott C, Dumas JS. Does the fidelity of software prototypes affect the perception of usability. In: 1992;399–403. Santa Monica, CA.

528. Wildman D. Getting the most from paired-user testing. interactions. 1995;2(3):21–27.

529. Williges RC. Applying the human information processing approach to human/computer interactions. In: Howell WC, Fleishman EA, eds. Hillsdale, NJ: Lawrence Erlbaum; 1982;83. Information Processing and Decision Making. Vol. 2.

530. Williges RC. Evaluating human-computer software interfaces. In: 1984, May:81–87. Toronto, Canada.

531. Wilson C. Perspective-Based Inspection (Method 10 in 100 User Experience Design and Evaluation Methods for Your Toolkit). http://dux.typepad.com/dux/2011/03/; 2011, March; Last accessed 7/15/2011.

532. Wilson CE. Please listen to me!: Or, how can usability practitioners be more persuasive?. interactions. 2007;14(2):44–45 55.

533. Winchester III WW. Catalyzing a perfect storm: Mobile phone-based HIV-prevention behavioral interventions. interactions. 2009;16(6):5–12.

534. Winograd T, Flores F. Understanding Computers and Cognition: A New Foundation for Design. Norwood, NJ: Ablex Publishing Co; 1986.

535. Wixon D. Evaluating usability methods: Why the current literature fails the practitioner. interactions. 2003;10(4):28–34.

536. Wixon D, Whiteside JA. Engineering for usability (panel session): Lessons from the user derived interface. In: 1985;144–147. San Francisco, CA.

537. Wood S. CHI ’07 Course: Building Affinity Diagrams to Reveal User Needs and Engage Developers. Unpublished CHI ’07 course notes 2007.

538. Wright PK. Rapid prototyping in consumer product design. Communications of the ACM. 2005;48(6):36–41.

539. Wright P, Lickorish A, Milroy R. Remembering while mousing: The cognitive costs of mouse clicks. SIGCHI Bulletin. 1994;26(1):41–45.

540. Ye SX, Qiu RG. Global identification code scheme for promptly retrieving the pertinent information of a worldwide uniquely identifiable object. In: 2003;1000–1004.

541. Young RM, Green TRG, Simon T. Programmable user models for predictive evaluation of interface designs. In: 1989;15–19.

542. Zhang P. Theorizing the relationship between affect and aesthetics in the ICT design and use context. In: Dubai: United Arab Emirates; 2009.

543. Zhang P, Li N. Love at first sight or sustained effect? The role of perceived affective quality on users’ cognitive reactions to information technology. In: 2004;283–296. Washington, DC.

544. Zhang P, Li N. The importance of affective quality. Communications of the ACM. 2005;48(9):105–110.

545. Zhang Z, Basili V, Shneiderman B. Perspective-based usability inspection: An empirical validation of efficacy. Empirical Software Engineering. 1999;4(1):43–69.

546. Zieniewicz MJ, Johnson DC, Wong DC, Flatt JD. The evolution of army wearable computers. IEEE Pervasive Computing. 2002;1(4):30–40.

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset
18.191.28.133