Index
A
accountability, as element of dignity, 22
achievement, as Millennial value, 93-94
acknowledgment, as element of dignity, 22
adversity, dealing with
contentment and discontent, 131-132
disagreements with your manager, 30-31
following your own path, 33-34
manager perceptions of Millennials, 93-94
organizational forces, self-differentiation and, 34-35
peer relationships, changes in, 32-33
resistance, embracing of, 129-131
sabotage, recognizing, 133-135
well-differentiated people, traits of, 28-30
appreciative inquiry, 105
attention, Millennial need for, 93-94
attribution theory, 71
authenticity. See also differentiation
believing and convincing, 45
exploring your autobiography, 39-41
as a personal quality, 37
returning to your roots, 41
during transitions to new roles, 43-45
authority figures
differentiation from, 28-30, 33-34
disagreements with your manager, 30-31
generational differences, 63-70
relationships with, 38
autobiography, exploration of, 39-41
autonomy, manager perceptions of Millennials, 93-94, 101
Avolio, Bruce, 3
B
Baby Boomers
manager perceptions by age survey, 81-88
strategies for Millennial managers, 117-118
workplace perceptions, survey bias, 71-72
workplace perceptions, survey results, 63-70, 73-75
Banister, Christina, 72
Beat Generation, 53
benefit of doubt, as element of dignity, 22
Ben Franklin generation, 79
Bennett, N., 135
Bennis, Warren, 30
bias. See also stereotypes; survey results
challenges created by perceptions, 101-104
workplace perception survey, 71-72
Blanchard, Ken, 137
bosses, relationships with
authenticity and, 37
differentiation from, 29-30, 33-34
generational differences, 63-70
Buckingham, Marcus, 105
C
Cappelli, Peter, 119
challenged vs. effective managers, 91-92
change management
change as everyone’s job, 142-143
generational differences, 63-71, 73
resistance, embracing of, 129-131
Clance, Pauline, 44
Clifton, Don, 105
Clinton, Robert, 39
enlisting older workers to mentor, 114, 118, 120
feedback, soliciting of, 42-43
for overcoming roadblocks, 104-106
separation phase of mentoring, 31
strategies for coaching Millennials, 103-104, 107-108
cohort theory, 49
collaboration
generational differences, 63-70, 74-75
hot groups, defined, 106
manager perceptions by age survey, 81-88
managing Millennial teams, 106-108
as Millennial strength, 106
comfort zones, avoidance of, 41-42
commitment, resistance and, 129-131
communication
challenges faced by Millennials, 98-101, 102
communication skills, value of, 28
expressing your own voice, 30
generational misconceptions, 75-76
manager perceptions by age survey, 81-88
manager perceptions of Millennials, 93-94, 101-104
over/under communication, 139-140
skills for managing Millennials, 95-98
skills for managing older workers, 115
compliance, leadership and, 129-131
Conference Board of Canada, workplace survey
confidence, 17
contentment and discontent, 131-132
disagreements with your manager, 30-31
following your own path, 33-34
manager perceptions of Millennials, 93-94
organizational forces, self-differentiation and, 34-35
peer relationships, changes in, 32-33
resistance, embracing of, 129-131
sabotage, recognizing, 133-135
well-differentiated people, traits of, 28-30
contentment and discontent, 131-132
organizational forces, self-differentiation and, 34-35
understanding of, 101
culture, characteristics of, 50-51. See also corporate culture; sociological context, generational differences
D
decision-making skills
desire to please boss and, 30
Decker, Bert, 45
delegation, 138
Deloitte, Millennial Survey, 87
demographics, generational age cohorts, 6-7, 52
differentiation. See also authenticity
following your own path, 33-34
organizational challenges to, 34-35
peer relationships, changes in, 32-33
discontent and contentment, 131-132
distributed leadership theory, 135-136
diversity, generational attitudes, 64-70
E
effective vs. challenged managers, 91-92
empowerment of employees, 81-88, 137-139
entitlement, perception of, 100-104
Essex, Louellen, 127
Expectation Hangover, 11
expectation mismatch, 100, 102
experience, level of
patience, importance of, 124-126
“too much, too soon” mistake, 126-127
F
fairness, dignity and, 22
Farson, Richard, 141
feedback. See also coaching
competencies for managing Millennials, 96-97, 101
well-differentiated people and, 29
workplace challenges, 100, 102
Filipczak, Bob, 52
FIRO-B (Fundamental Interpersonal Relations Orientation), 139-140
formal vs. informal, generational differences, 64-70, 73, 93-94
Friedman, Edwin, 28-29, 35, 133, 145, 147
friendship mentors, 40
G
challenges Millennials face in workplace, 98-101
demographical definitions, 6-7, 52
generational subcultures, 50-51
intergenerational communication, 75-76
life course perspective, 48-51
manager perceptions by age survey, 81-88
managing older workers, overview, 111-115
maturational perspective, 47-48
workplace perceptions, survey biases, 71-72
workplace perceptions, survey results, 63-70, 73-75
generational theory, 49
Gen Xers
manager perceptions by age survey, 81-88
strategies for Millennial managers, 115-117
workplace perceptions, survey bias, 71-72
workplace perceptions, survey results, 63-70, 73-75
Google’s eight managerial behaviors, 83-82
gratitude, showing of, 103-104
Great Recession (2008), responses to, 49
H
Hanft, Adam, 79
Hassler, Christine, 11
heroic leadership, 135
Herzberg, Frederick, 113
Hesselbein, Frances, 4
Howe, Neil, 52
hubris, 17
hygiene factors, 113
I
identity, personal. See also authenticity
dignity and, 22
following your own path, 33-34
organizational challenges to, 34-35
peer relationships, changes in, 32-33
well-differentiated people, traits of, 28-30
Imes, Suzanne, 44
immaturity, defined, 8
impression management, 39
inclusion, dignity and, 22
independence
dignity and, 22
generational differences, 63-70
well-differentiated people, traits of, 28-30
influence attempt, 129
informal vs. formal, generational differences, 64-70, 73, 93-94
information sharing, generational differences, 63-70
intrinsic values of Millennials, 93-94
J-K
Kahane, Adam, 42
Kusy, Mitch, 127
L
leader-centric mindset, 135-136
leadership
believing and convincing, 45
Edwin Friedman on, 35
effective vs. challenged managers, 91-92
following your followers, 136-137
influence attempts, 129
leaders, definition of, 5
leadership-centric mindset, 135-136
managing Millennials, 95-98, 106-108
nature and presence of leaders, 145-146
Ronald Heifetz on, 35
self-differentiation and, 35
self-giving vs. self-protecting, 128
task- and relationship-oriented leadership, 6
Warren Bennis on, 30
learning, defined, 5
learning new skills, generational differences, 64-70
Lencioni, Patrick, 41
Leonard, William (Bill), 39
Le Roux, Pieter, 42
life course perspective, 48-51
life stream, 3
listening skills
generational differences, 63-70, 75-76
manager perceptions by age survey, 80
loyalty to organization
generational differences, 63-70
manager perceptions of Millennials, 93-94
M
management, as whitewater rafting, 5
management, definition of, 5-6
management, transition to
authenticity, maintaining, 43-45
overview of, 11
peer relationships, changes in, 12, 32-33
survey, being managed by a Millennial, 12-15
survey, Millennial managers in transition, 12
managers
definition of, 5
desire to please bosses, 28-30
effective vs. challenged managers, 91-92
employee survey results, 80-88
Google’s eight managerial behaviors, 83-82
managing Baby Boomers, 117-118
managing Millennials, 27, 95-98, 106-108
managing older workers, overview, 111-115
managing the Silent Generation, 119-120
peer relationships, changes in, 12, 32-33
perceptions of Millennials, challenges of, 101-104
perceptions of Millennials, survey data, 93-94
task- and relationship-oriented leadership, 6
maturational perspective (theory), 47-48
McGregor, Douglas, 21
meaning, as Millennial value, 93-94, 98
mentors
coaching on overcoming roadblocks, 104-106
enlisting older workers to mentor, 114, 118, 120
feedback, soliciting of, 42-43
manager quality and coaching skills, 81-88
separation phase, 31
strategies for coaching Millennials, 103-104, 107-108
Meriace, Johns, 72
Millennials
challenges created by perceptions, 98-104
manager perception of Millennials, 93-94
manager perceptions by age survey, 81-88
managing Millennials, 95-98, 106-108
workplace perceptions, survey bias, 71-72
workplace perceptions, survey results, 63-70, 73-75
Millennial Survey, Deloitte, 87
motivation, generational differences, 74
Multidimensional Work Ethic Profile (MWEP), 72
multitasking
competencies for managing Millennials, 97
definitions of, 72
generational differences in, 63-70, 72-73
manager perceptions of Millennials, 93-94
mutiny, 133. See also conflict, dealing with
O
organizational culture. See corporate culture
organizational loyalty
generational differences, 63-70
manager perceptions of Millennials, 93-94
overconfidence bias, 71
P
patience
managing impatience, 100-102, 125-126
“too much, too soon” mistake, 126-127
disagreements and, 31
importance of maintaining, 37
People Analytics, managerial behaviors list, 83-82
personal identity. See also authenticity
dignity and, 22
following your own path, 33-34
organizational challenges to, 34-35
peer relationships, changes in, 32-33
well-differentiated people, traits of, 28-30
personality inventories, FIRO-B, 139-140
perspective, leadership and
impact on people, 24
Pfeffer, Jeffrey, 85
playfulness, value of, 45
power-oriented management, 81-88
pride, 17
problems, identification of, 141-142
procedures and processes, following of, 64-70, 101-102
R
Raines, Claire, 52
Ramey, Garey, 58
Ramey, Valerie A., 58
Rath, Tom, 105
recognition, dignity and, 22
redefinition stage, mentoring and, 31
relationships
competencies for managing Millennials, 96
disagreements and, 31
peer relationships, 12, 32-33, 37
relationship-building skills, 28
relationship-oriented leadership, 6
resistance, embracing of, 129-131
results orientation, 64-70, 81-88
rewards
competencies for managing Millennials, 95-98
Rhinesmith, Stephen, 19
S
sabotage, recognizing, 133-135
Sacks, Dan, 58
safety, dignity and, 22
Sanders, Tim, 89
sandpaper mentors, 40
Schein, Edgar, 130
Schultz, Howard, 24
seduction, 133
self-awareness, maturity and, 8
self-differentiation. See differentiation
self-efficacy, defined, 17
self-esteem, defined, 17
self-expression, as Millennial value, 93-94
self-giving vs. self-protecting, 128
self-serving bias, 71
separation phase, mentoring and, 31
Shawchuck, Norman, 129, 144-145
Silent generation
strategies for Millennial managers, 119-120
simplicity, as Millennial value, 93-94, 97
sociological context, generational differences, 49-51
Spock, Benjamin, 55
stereotypes, 6-8. See also bias; generational differences
impostor syndrome and, 44
workplace perceptions, overview, 63-70
Stevenson, Betsey, 58
Strauss, William, 52
strengths, identifying and building on, 105-106
StrengthsFinder inventory, 105
subcultures, generational, 50-51
advantages of Millennials, 104-106
advice for Millennial managers, 16-17
being managed by a Millennial, 12-15
generational differences in the workplace, 64-70
manager perceptions by age survey, 81-88
manager perceptions of Millennials, 93-94
Millennials experience with management transition, 12
Millennial Survey, Deloitte, 87
People Analytics, manager behaviors, 83-81
T
task-oriented leadership, 6
teamwork
generational differences, 63-70, 74-75
hot groups, defined, 106
manager perceptions by age survey, 81-88
managing Millennial teams, 106-108
as Millennial strength, 106
technology, generational differences, 63-70
theory of rising expectation, 131-132
Theory X managers, 21
Theory Y managers, 21
“too much, too soon” mistake, 126-127
Traditionalist generation, 53-54
trust, 41
Tulgan, Bruce, 48
U-V
understanding, as element of dignity, 22
Vaill, Peter, 5
vulnerability, value of, 41-42
W-X
Warhol, Andy, 53
whitewater rapids, management as, 5
Woehr, David, 72
workers
empowerment of employees, 81-88, 137-139
teamwork, generational differences and, 63-70
views on being managed by a Millennial, 12-15
work-life balance, 63-70, 93-94
workplace
challenges created by perceptions, 101-104
challenges faced by Millennials, 98-101
perceptions survey, 63-70, 73-75
perceptions survey, bias in, 71-72
Worrell, Margie, 37
Y-Z
Yukl, Gary, 129
Zemke, Ron, 52