About the Technical Reviewers

Richard Furr, CCIE No. 9173 (R&S and SP), is a technical leader in the Cisco Customer Experience (CX) organization, providing support for customers and TAC teams around the world. Richard has authored and acted as a technical editor for Cisco Press publications. During the past 19 years, Richard has provided support to service provider, enterprise, and data center environments, resolving complex problems with routing protocols, MPLS, IP Multicast, IPv6, and QoS.

Denise “Fish” Fishburne, CCDE No. 2009::0014, CCIE No. 2639 (R&S and SNA), is a solutions architect with Cisco Systems. Fish is a geek who absolutely adores learning and passing it on. Fish has been with Cisco since 1996 and has worn many varying “hats,” such as TAC engineer, advanced services engineer, CPOC engineer, and now solutions architect. Fish is heavily involved with Cisco Live, which is a huge passion of hers. Outside of Cisco, you will find her actively sharing and “passing it on” on her blog site, YouTube Channel, and Twitter. Look for Fish swimming in the bits and bytes all around you or just go to www.NetworkingWithFish.com.

Dmitry Figol, CCIE No. 53592 (R&S), is a systems engineer in Cisco Systems Enterprise Sales. He is in charge of design and implementation of software applications and automation systems for Cisco. His main expertise is network programmability and automation. Before joining Cisco Sales, Dmitry worked on the Cisco Technical Assistance Center (TAC) Core Architecture and VPN teams. Dmitry maintains several open-source projects and is a regular speaker at conferences. He also does live streams on Twitch about network programmability and Python. Dmitry holds a bachelor of science degree in telecommunications. Dmitry can be found on Twitter as @dmfigol.

Patrick Croak, CCIE No. 34712 (Wireless), is a systems engineer with a focus on wireless and mobility. He is responsible for designing, implementing, and optimizing enterprise wireless networks. He also works closely with the business unit and account teams for product development and innovation. Prior to this role, he spent several years working on the TAC Support Escalation team, troubleshooting very complex wireless network issues. Patrick has been with Cisco since 2006.