About the Authors

Anyone who has worked with Jason Ball or has sat in one of his classes knows that his enthusiasm for collaboration is matched only by his engaging zeal for teaching. Jason’s current position as a solution readiness engineer in Collaboration for Cisco awards him with the opportunity to create and provide training to Cisco partners on new, innovative Collaboration solutions as Cisco releases them. He has been operating as a collaboration engineer for more than 11 years and holds 19 different certifications, including a CCNP Collaboration and a Cisco Certified Systems Instructor (CCSI) certification. He has been teaching Cisco Voice, Video, and Collaboration certification courses for as many years as he has been involved with Cisco.

Some of the accomplishments that he has achieved include serving as a subject matter expert (SME) for two certification courses Cisco has developed: the TVS Advanced Services Course and the CIVND2 certification course for the former CCNA Collaboration certification. He also wrote the Video Infrastructure Implementation (VII) Advanced Services course for Cisco, he was the coauthor of the CIVND 210-065 prep book for Cisco Press, and he was the sole author for the CLCOR 350-801 prep book for Cisco Press. Jason currently resides in Raleigh, North Carolina, with his wife and two children.

TJ Arneson is also another Cisco Certified Systems Instructor (CCSI) that has had a history with Cisco products since his enlistment days in the US Army. He has obtained both the CCNP Routing & Switching and Collaboration certifications. TJ’s current position is a Customer Success Specialist for Cisco Systems, where he is enabling and empowering customers through the Customer Experience (CX) team under the Service Provider theater. TJ currently resides in sunny Tampa, Florida. When he is not working, he is either fishing in the Tampa Bay or grinding levels in video games with his wife.