I know that you're excited about all the possibilities SugarCRM has to offer and that you want to dive into the program as soon as possible. Here's where you find an overview of some of the cool features that you find in Sugar. You also become familiar with the many faces of Sugar; after all, you wouldn't want to get lost along the way. But first, you have to do a bit of homework and whip Sugar into shape by fiddling with a few preference settings to ensure that Sugar produces the type of results you're looking for. Finally, you add in a dash of Contacts records, sprinkle in a few Accounts records, and top it off with a few Leads records.