Isabella Villani is a thought leader in customer experience (CX) strategy and transformation. Renowned for leading high-performing teams, she is greatly sought after as a speaker at industry forums and events around the world.

As the founder and Chief Customer Officer of Exceed Global, Isabella has earned an international reputation for her infectious passion. With more than 20 years of experience at the forefront of CX, she provides consultancy services to companies in banking and finance, telecommunications, health, utilities, as well as government and not-for-profit organisations.

She is certified in Six Sigma (Black Belt), Kaizen, Systems Thinking Design, Agile and CompTIA Project Management; has a bachelor’s degree in Speech Pathology from La Trobe University; is a graduate member of the Australian Institute of Company Directors (GAICD); and holds several board positions, including as a retail advisory board member for Save the Children Australia.

Isabella is based in Melbourne, Victoria. On weekdays she can often be seen at the airport, heading for her next exciting CX engagement, and on weekends she enjoys spending time at the beach with her dog.