-
- advertising 70–71, 89, 173
- — advertorials, TV 21–22, 29, 66
- — television 70–71
- advisers, importance of 104, 257–258; see also Goldman Sachs; Intrinsic Partners; JM Partners; Tiger Global
- Afterpay 199, 200
- agility 198, 243
- Air Australia refunds 150–151
- AIRheads 172
- Airy, Nathan 141, 178, 181
- Aldi 242
- Alexander, Jason 173, 174, 224
- Amazon 216–218, 234, 237–238, 241–243, 244, 260
- Anees (employee) 48, 60, 62–63, 68, 105, 106, 119, 121, 136, 140, 237, 238
- Antler deal 79
- apps 78, 140, 141
- ‘As seen on TV’ advertorials 29, 66
- automation 153–163
- awards 78, 91, 97, 99, 103
-
- Bailey, Ian 260
- Beros, Jon 88–93, 89, 94–95, 140, 213, 224, 277
- big head vs small head thinking 160, 161, 171
- Biran, Guy 257, 258
- blog 91–92, 93, 97–98
- Bonds 133
- Bon Voyage 180, 213, 235
- Booktopia 224
- Box of Crap, The 56
- brand and branding 73, 74, 75, 168
- — benefits of 232–233
- — development 73, 229–232
- — rebranding to Catch 226–228, 231, 240
- bricks and mortar stores 29, 67, 129
- — Chadstone retail store 208, 250–252, 252
- — Highpoint Shopping Centre 261
- — Springvale 67, 250
- Business Review Weekly (BRW) 54, 92, 97, 122, 123, 178–179, 182
- buyers 47–52, 223
- — likeability 49–50
- — purchasing decisions 81
- — relationships, building 48–49, 50–52
- — spiel for 52
- — strategies for 48–49, 212
-
- Car Baby 19, 21–22, 33
- Carlo 66–67, 68, 77
- Catchathon 52–53, 55
- Catches (learnings) 107–114, 183–185, 269–272
- Catch 245; see also marketplace
- — Amazon threat 216–218, 234, 237–238, 241–243
- — buyers/product hunters 223
- — Chadstone store 250–252
- — Club Catch 237–238
- — creating 222–224
- — customers 238, 243
- — gift cards 232–233
- — growth 233–234, 237–238
- — launch 227–228
- — marketplace concept 191, 213–214
- — rebranding 226–228, 231, 240
- — risk 216, 217–218, 233–234
- — sales/revenue 244, 252–253
- — software 217–218
- — team 260
- Catch group see Bon Voyage; Catch; Catchoftheday; Club Catch; EatNow; Grocery Run; Mumgo; Purple Pumpkin; Scoopon; Scoopon Travel; Vinomofo
- Catchoftheday 130, 132, 138, 226; see also Catch group; DailyDeals; early days of Catchoftheday; growth of Catchoftheday; reinvigoration of Cathchoftheday
- — ahead, keeping 78
- — ambassador 173, 174
- — competition 100, 180–182, 242
- — deals 98
- — decision making 119–120, 202–203
- — early days 27–43
- — fun 165–166
- — growth 45–68, 122, 124, 131, 163, 193–194, 208
- — mistakes 235–237
- — nature of business 193–194
- — opportunities considered 192–195
- — point of difference 193–194
- — profitability 86, 104, 201
- — rebranding 226–228, 240
- — recession, effect of 69–81
- — reinvigoration 201–209
- — revenue 211, 233, 235
- — sales 70–71, 98, 104
- — subscriber specials 92
- — sum bigger than its parts 178, 179–192
- — valuations 103, 105
- celebrations 162, 167, 169, 207, 253
- Chadstone retail store 208, 250–252, 252
- childhood, authors' 4–5
- chiropractic business
- — flawed business model 19
- — free spinal check concept 11, 17–19
- Chrapot, Adam 50–51
- chutzpah 4, 11, 12, 35
- Club Catch 237–238
- collaboration 179–182, 218–220, 221
- commercial judgement 20
- communication 91–92, 93, 120–122, 229, 234, 265–268
- competition and competitors 16, 100, 180–182, 230–231, 242; see also Amazon; Lux Group; Menulog
- computer deals, achieving 59–63
- — Ingram Micro event 60, 61
- — Toshiba laptops deal 61, 63–64, 65, 67
- confidence 71–72
- COVID‐19, effect of 59, 69–70, 131, 215
- credibility 71–72
- Cudo merger 239, 240
- culture, company 27, 31, 75, 163–174, 167, 198, 201, 260; see also Harpaz, Nati; intrapreneurs; recruitment; team
- — celebrations 162, 167, 169, 207, 253
- — collaboration 179–182, 218–220, 221
- — fun 165–168, 167, 207
- — getting shit done 28–29, 206, 207, 208
- — people as 168–170
- — role modelling 170–172
- — ten commandments 220–222
- — transforming 204–208, 218–222
- — vs strategy 204–205
- curiosity 48
- customer(s) 39–40, 54, 73–74, 131, 133, 216, 235, 249, 268; see also customer service
- — Air Australia refunds to 149–150
- — behaviour 16, 40, 57
- — Club Catch 237–238
- — delight 24, 39, 54, 56, 81, 206, 220, 268
- — engagement 93
- — expectations 39, 41, 53, 56, 73, 76
- — experience 230, 251
- — feedback 251
- — importance of 45, 120, 146, 148, 220
- — increasing 17–18, 27, 66, 67, 99, 123, 208, 206, 224, 229
- — loyalty 97, 132, 141, 171, 229–230, 238, 260
- — numbers 10, 91, 93, 181, 226, 253, 240, 252–253, 267
- — satisfaction 94, 132, 133, 147, 149–150, 181, 216, 223, 231, 234, 243
- customer service 27, 30, 155, 166, 219, 221, 222–223, 225
-
- DailyDeals 25; see also Catchoftheday
- — arms of 29, 66
- — ‘As seen on TV’ advertorials 29
- — closure 66
- — website 29, 30, 32, 35–37
- database 30, 71, 91, 93, 97, 133, 225
- Davidi, Saar 156, 158
- Deals Direct 22, 31, 33, 39
- decision‐making, quick 13, 75, 134–135, 141, 202–203, 249
- Deliveroo 178, 180
- Delivery Hero 143
- disruption and disruptors 3, 6, 10–11, 83, 124, 134, 144, 161, 164, 198, 242
- DNA, Catch 15, 149, 158, 159–160, 191, 195, 219, 220–222, 238, 250, 267
- Dyer, Matt 140–141, 178, 181
-
- early days of Catchoftheday 27–43
- — business arms, original 29
- — challenges 39
- — constraints 30, 31
- — early days of 27–43
- — eBay suspension 30–31
- — launch deals 37–38
- — name, choosing 34–37
- — owning fundamentals 30
- — point of difference 33
- — principles of operation 15
- — profits 41
- — niche strategy 39–43
- — suppliers 11, 31, 37
- — website 30, 32, 35–38, 36
- — website crash 38
- — team 27, 29, 31
- EatNow 13, 127, 145
- — app 140, 141
- — costs 175–176
- — Menulog rivalry 139–141, 143, 212
- — merger 175–178, 180–182, 212
- — origins of 8, 138–141
- — revenues 143, 145
- — sale of 139, 177–178, 180, 181–182, 181, 192, 199
- — second mover advantage 142
- — success 143, 145
- — team 141, 192
- eBay 241, 242, 243, 244
- eBay and Catchoftheday
- — eBay sales 23–24
- — first venture 23–24, 25
- — shutdown 66
- — suspension by 30–31
- employees see culture; people, recruitment; team
- empowerment 159–160, 204, 264
- events 52–55, 56–57, 66, 76, 126
- execution, speedy 83–97, 134–135, 216–217, 220
- expansion of Catchoftheday 117–185; see also automation; EatNow; Grocery Run; Mumgo; Vinomofo
- — events 126
- — focus, change of 125–126
- — growth 129–151
- — growth challenges 123, 124–127
- — investment announcement 120–122
- — investment benefits 122
- — investors 119–122
- — management changes 119–123
- — media coverage 122–123, 123
- — team 122, 126
- — warehouse automation 153–158
- — websites, new 121, 126–127
-
- failures 134–135, 135–137, 138, 139; see also Mumgo; Pumpkin Patch; Vinomofo
- family, authors' 4, 6–7
- family business 7–13, 16–17
- fear 5–6
- Ferry (employee) 27, 31, 35, 38
- first mover advantage 23, 172, 141–142, 156, 243
- Fixel, Lee 104, 105–106, 173, 208
- — recommendations 119–123
- FOMO and sales 40–41, 84
- freemium 18
-
- Goldman Sachs 176, 177, 181, 192, 194, 195, 258, 277
- government regulation, effect of 22
- Gracie, Ryan 227, 228, 229–232
- Greenberg, Paul 22, 31
- Grocery Run 121, 125, 126, 239
- Groupon 83–84, 104, 143, 242
- growth of Catchoftheday 45–68, 69–81, 83–101, 103–114
- — buyers 47–52
- — Catchathon 52–53, 55
- — closures 66–67
- — computer deals 59–64, 61, 65, 67
- — deals 56
- — events 52–55, 56–57, 66, 76
- — pricing 63
- — retail store 67
- — sales 62, 64, 66, 68
- — solutions to problems 52–59
- — Samsung deal 67–68
- — suppliers, working with 45, 47, 48–52
- — team 60, 62–63, 66–67, 68
-
- Harpaz, Nati, 160, 191, 201–203, 204–208, 213, 216, 227, 245, 246, 248, 250, 251, 258
- Hawkins, Jennifer 224, 225
- honesty 48, 150
-
- ideas, sharing 144, 171–172
- innovation 7, 9, 52–53, 56. 57, 58, 60, 66, 125, 144, 170, 193, 195, 198, 213, 260, 261
- intrapreneurs 158, 159–161, 260, 264
- Intrinsic Partners 245–247, 256, 277
- investors see also Tiger Global
- — buying back from 203, 208–209, 240
- — interest from 95, 103–106
- — Tiger Global 104–106
- IPO proposal 245–249
- Ivan (employee) 250–251
-
- learning, importance of 42, 43, 137; see also mazal
- Lee, Bruce 242
- Leibovich brothers see also Leibovich, Gabby; Leibovich, Hezi
- — Bon Voyage merger 239–240
- — businesses created, list of 266
- — combine online business 25, 27, 27, 29
- — comments on each other 8–13
- — debates 190–191
- — detaching from business 195, 198, 259–260, 268
- — IPO proposal 247–248, 249, 250
- — re‐engaging with the business 203–204
- — Wesfarmers sale 266–268
- — working together 179, 189–191, 203, 206–207
- Leibovich, Gabby 4, 14, 63, 162, 169, 177, 179, 181, 189, 198, 207, 228, 235, 239, 240, 248, 258; see also Leibovich brothers; Leibovich, Hezi
- — on branding 232–233
- — as buyer 47
- — eBay store 23–24, 25
- — on investment in company 105, 122, 203
- — Panasales 16–17, 23, 24
- — PR and TV 10, 60–61, 70–76,
- — relationship building 49–50
- — wedding 11, 12, 21
- — Wesfarmers sale 256–257
- — World Cup marketing failure 19–20
- Leibovich, Hezi 4, 14, 16, 22, 63, 162, 169, 179, 181, 189, 198, 207, 228, 235, 239, 258; see also Leibovich brothers; Leibovich, Gabby
- — app 78
- — Car Babies 19, 21–22
- — Daily Deals 25
- — doing things differently 62–63
- — EatNow 8, 13, 138–141, 145–146, 175–188
- — free spinal check concept 11, 17–19
- — on investment in company 122, 203
- — relationship building 50
- — Scoopon 9, 13, 84–88, 125, 190
- — website, Catchoftheday 35
- Lenga, Jason 105
- listing, public see IPO proposal
- Living Social merger 240
- location, importance of 42; see also Mazal
- logistics 153–158; see also automation; warehouses and offices
- loyalty 97, 132, 141, 171, 229–230, 238, 260
- luck 42–43
- Luxury Escapes 95, 180, 212, 224, 225, 239, 240, 245, 257; see also Lux Group
- Lux Group 212
- Lyly (employee) 77
-
- margin 62–63, 64, 81, 146
- marketplace 240; see also Catch
- markets, early selling at 3, 14–15, 20
- Mazal (location, timing, learning) 42–43, 78, 94, 105, 178
- media 70–75; see also advertising; Business Review Weekly; PR
- mensch 170–172
- Menulog 8, 139–140, 141, 143, 215
- Molnar, Nick 199, 200
- Mirakl company 217
- mission 25, 84, 218, 223
- MobiBall 19–20
- Mumgo 121, 127, 239
- — failure 137–132
- — launch 132–135
- — Lux Group deal 239
- — problems 134–135
- — team 133, 134
-
- network effect 216
- Newton, Bert 11, 21–22
- New Zealand launch 240
- Nussenbaum, Adrien 217
-
- Packer, James 120, 121
- Panasales 16–17, 23
- people, importance of 168–172; see also culture, company; recruitment; team
- perfection, attitude to 35–37
- point of difference 15, 33, 91, 193–194, 230
- Polak, Guy 48–49, 159–160, 174
- Polak, Kalman 67, 129–131, 140, 159–160, 173, 174
- Pooven (Vijay's brother) 67
- PR 71–78, 93, 165, 251; see also advertising; awards; self‐promotion
- PR Group, The 75–76
- product hunters see buyers
- profit, attitude to 29–30, 80–81, 90
- Proud, Russel 250–251
- Pumpkin Patch 235–237, 240
-
- recession, effect of 69–81
- recruitment 77, 88–91, 161, 163, 168–170, 204, 263–264; see also team
- reinvigoration of Cathchoftheday 201–209
- — Air Australia deal 147–151
- — buying back control 203, 208–209
- — scooters 22
- relationships, building 48–49, 72
- — likeability 49–50
- — tips for 51–52
- reputation 64–67, 132, 148–149, 168, 172
- right thing, doing the 149–51
- risk taking 77, 130, 209, 216, 217–218, 233–234
- Rudy, Jason 141, 178, 181
-
- Sale of the Century 63
- sales
- — driving 40–41
- — FOMO and 40–41
- Schwab, Adam 212, 239–240
- Scoopon 13, 83–101, 96, 125, 127, 138, 140, 193; see also Scoopon Travel
- — awards 91
- — competitors 84, 90–91, 143, 171–172, 212, 242
- — concept 81, 83–86
- — concept testing 9, 87–88
- — deals 84, 88, 91, 148,
- — growth 147, 151, 194, 211
- — launch 86–93, 97
- — Lux Group deal 239, 240
- — merger 180
- — point of difference 91
- — revenues 151, 211–212
- — suppliers 87–88, 94
- — team 89–90, 97, 140
- Scoopon Travel 225; see also Bon Voyage
- — Air Australia bankruptcy 147–151
- — competitors 95, 211–212
- — deals 147–149
- — growth 95, 211
- — merger 180
- — Lux Group deal 239, 245
- — origins 94–95
- — sales 95
- — team 213, 217
- scooters, electric 22
- self‐promotion 93, 97–98, 99
- Shawyer, Melissa 75–76
- Sims, Nick 192–193
- Spencer, Mark 235, 246, 248
- staff see collaboration; culture, company; people; recruitment; team(s)
- start‐up funding 176
- start‐up mindset 208
- success, reasons for 14–15
- Sunbeam 24
- story‐telling 74
- sum bigger than its parts 178, 179–192, 234
- suppliers 6, 23, 53, 58, 79, 125–126, 251
- — attracting 50–51, 133–134
- — Catchoftheday as solution providers 23–24, 52, 53–54, 57, 69–70
- — computers 59–63
- — expanding 168
- — importance of 45, 47, 120
- — relationships with 48–52, 53–54, 91–92, 132, 133–134, 171–172, 216, 234, 243
- — reluctance of 24, 37, 47–48, 58–59
-
- Target 255, 260
- team(s) 72, 93, 97, 137, 155, 162, 163–164, 165, 205, 217, 238, 260; see also collaboration; culture; recruitment
- — Bon Voyage 216, 224
- — Catch 260
- — Catchoftheday 27, 29, 31, 60, 62–63, 66–67, 68, 122, 126
- — consultative management 205–206
- — diversity 205
- — EatNow 141, 192
- — Grocery Run 130, 131, 132
- — importance of 263–264, 267
- — intrapreneurs 158, 159–161, 260, 264
- — Mumgo 133, 134
- — Scoopon 89–90, 97
- — Scoopon Travel 213, 217
- technical expertise 13, 137
- thank you, saying 53–54, 257–258, 267–268
- third door concept 6, 24, 39
- Tiger Global 104, 105–106,173, 257
- — buying back from 208–209, 211, 240
- — investment amount 119
- — effects of investment 119–123
- Tim (employee) 154
- timing, importance of 22, 42, 94, 178, 180; see also mazal
- Today Tonight 70–71
- Toshiba laptops deal 63–64, 65
- trust 7–8, 13, 25, 48, 132
-
- values 149, 150, 191, 205, 219, 220
- venture capitalists 103, 104, 105, 119, 120, 146; see also Tiger Global
- Vijay (employee) 27, 31, 35, 38, 67, 68, 189, 237, 238
- Vinomofo 127, 137
- — failure of 136, 137–141
- — launch 135
- — resale to original owners 135–137
-
- warehouses and offices 68, 79, 87, 89–90, 121, 124–125, 156; see also Davidi, Saar
- — Braeside 13, 125, 127, 140
- — café 167, 206
- — Elsternwick 141
- — locations 163–164
- — Springvale 67, 250
- — Moorabbin 27, 79, 94, 124–125
- — Mulgrave (ex‐Adidas) 164–165, 208
- — robotic 153–158, 157
- — Springvale 67
- — Truganina 127
- Wesfarmers
- wine.catchoftheday.com 92
- word of mouth promotion 97, 168, 221
-
- yes, and then work it out, say 79, 94–95, 250–252
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