Chapter 11. Configuring Business Processes and Aligning Other Strategies
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In This Chapter |
The Architect and Align phase of the Process Management Framework determines the relationships among processes, technology direction, facilities, organizational strategies, human resources, and business strategy; it also identifies likely candidates for renewal. It does this by modeling the set of processes for the “Organization-in-Focus” and cross-relating the enabling contributions of various policies, information, knowledge, technologies, skills, facilities, locations, and other aspects of change. In this phase, a business prioritizes its top processes and other change components and defines a program of design, development, and implementation.
The Architect and Align phase has eight steps:
1. | Identify business processes. |
2. | Match processes to criteria and prioritize. |
3. | Identify information and knowledge needs. |
4. | Identify strategic technologies. |
5. | Identify facility requirements. |
6. | Determine organization strategy. |
7. | Determine human capabilities. |
8. |
These steps (see Figure 11.1) appear as a sequence of logical activities to be completed. However, much work can take place in parallel, and completing one step isn’t a prerequisite for starting another. In normal practice, a business would perform steps 1 and 2, and accept their outcomes before proceeding with the rest of the steps. Steps 3 through 8 can be done all at the same time, and the organization can approve those results simultaneously.
Figure 11.1. Process Management Framework: Steps in the Architect and Align phase.
