ABOUT THE AUTHOR

NOAH FLEMING is a strategic marketing expert who teaches companies how to maximize their profits from every customer interaction; improve marketing effectiveness dramatically; and create unbreakable customer loyalty. He has provided coaching and consulting for thousands of business owners, executives, and individuals.

Fleming is an expert blogger for Fast Company and a regular guest blogger for the Globe and Mail’s Report on Business section, Canada’s source for breaking business news and in-depth analysis. He has been routinely quoted and mentioned in publications such as The New York Times, Forbes, Reuters, and Entrepreneur.

Fleming has taught master classes on retention for Mixergy.com, a popular website dedicated to interviewing company founders and industry experts such as Gary Vaynerchuk (author of Crush It! Why NOW Is the Time to Cash In on Your Passion and The Thank You Economy), Wikipedia cofounder Jimmy Wales, and Groupon founder Andrew Mason, among hundreds of others.

Fleming has conducted webinars on retention and customer loyalty for audiences of C-level executives for sites such as Vindicia, an online payment company responsible for processing more than $4 billion annually in recurring payments. He has also delivered powerful and practical keynotes for corporate audiences, professional trade associations, and events such as TEDx.

Fleming is a member of Alan Weiss’s Mentor Program, and is one of only a few dozen people who are globally recognized and accredited by Dr. Weiss as a Master Mentor to personally mentor consultants looking to rapidly transform their practices.

Fleming lives with his wife, Heather, and two daughters, Avalon and Ella, in Kingsville, Ontario, Canada.