CASE STUDY — PIZZA DELIVERED QUICKLY (PDQ)
2. For the Order Entry subsystem, define an early-warning SPI tracking metric with trigger values and a supporting graphic display.
3. Despite the team's heroic efforts to keep the Order Entry subsystem on schedule, it has fallen behind and used the management reserve. You are now expected to be two days late. The Logistics subsystem can no longer start on schedule, and the contractors are booked to start. What are you going to do?
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