INDEX

A

ACC (Air Canada Centre)

ACS (Alaska Clean Seas)

ADA (Americans with Disabilities Act)

ADR (alternative dispute resolution)

adults, treating employees as

advocacy, employee

affinity, building

A.G. Edwards

AIG

Air Canada Centre (ACC)

AirTran

Alaska Clean Seas (ACS)

alternative dispute resolution (ADR)

Alvarado, Diana

Amazon

Ambassador Program, CHS

American Society for Training and Development (ASTD)

Americans with Disabilities Act (ADA)

Amerisure Mutual Insurance Company

Apollo 11 (spaceship)

apologies

appearance, employee

Apple

Arab Spring uprisings

assimilation, corporate

assumptions, organizational

bogus assumptions, avoiding
from employees
getting what you expect
profitability as main goal

ASTD (American Society for Training and Development)

AT&T

Augustine, Norm

Avoledo-Vadori, Tanya

Avon

B

Badger Healthy Body Care Products

balanced “worth-its”

Band-Aids

Bank of America

Barksdale, Jim

Bazaarvoice

Beating the Street (Lynch)

beehives

Behavior-Based Safety Process

benefits and perks

adults, treating employees as
break rooms
casual Fridays
child care and family benefits
employee motivation and
financial assistance for crisis
flexible work schedules
at Google
health care benefits
insourcing benefits
laws protecting
layoffs and
overview
paid leave
sick leave
vacation policies
work-from-home programs

Bennis, Warren

Berkshire Hathaway

“best places to work” lists

big picture, knowing

Bloomberg BusinessWeek

Blount, Jeb

BMW

Bombardier Aerospace

Bon Secour Richmond Health Systems

Bonuses

Boston Celtics

Boston Consulting Group

Bottom Line Leadership program

Bradley, Omar

Branson, Sir Richard

break rooms

Brown, Mike

Browne, Steve

Bryant, Kobe

Buchan, John

Burger King

Burke, Jim

business cards

Business Horizons (Organ)

BusinessWeek

Bustamante, Alejandro

Butler, Owen “Brad”

buzzwords

C

Call Clip Library

Canada

capitalism

career development. See training and development

caregiving leave

Carey, Al

caring

as attitude not program
benefits and perks, impact of
connecting with people and
exemplars of
first feed the troops
genuine caring about people
going the extra mile
listening to employees and
motivation and money
overview
respect and
safety and
during tough times

Carlzon, Jan

Carnation Company

Carnegie, Andrew

casual Fridays

Cathy, Dan

Cathy, Truett

change, resistance to

Chaparral Steel

Chesapeake Energy

Chicago Cubs

Chick-fil-A

child care benefits

Chronic Kicker managers

CHS (Consolidated Health Services)

Churchill, Winston

Cisco Community Fellows

Clearwater, Florida

Clif Bar

Clinton, Hillary Rodham

Coca-Cola

Columbus, Christopher

Commitment

company identity, communicating
fitting in
high expectations and performance
mission and purpose
overview
values and big picture, knowing
vision, establishing

Committee for Economic Development

Common Cows

common purpose, rule of

communication

leadership and
listening to employees and
truth-telling and trust
of vision and purpose

Communist Manifesto

competence

Conference Board

connecting

affinity, building
Ambassador Program, CHS
company size and
eight questions for
fitting in
in layers
listening to employees and
names of people, knowing
via senior leadership telecasts

Consolidated Health Services (CHS), ix

Container Store

contentability

complacency vs.
employee dissatisfaction vs.
employee morale
origins of
overview

Contented Cows

common characteristics of
Common Cows vs.
connecting with people and
core covenants of
core philosophy
Discontented Cows vs.
emulating what works
evaluation process and criteria
financial success of
future plans for
list of companies
minimum criteria for
tooled employees and
as Type 1 managers
Worried Cows vs.

Contented Cows Mutual Fund

continuity, as criteria

contractors, connecting with

core covenants

corporate assimilation

“corporate insanity”

Countrywide

cows, dairy

“Crayon Test”

Credo, J&J

culture, corporate

assimilation to
company identity, communicating
fitting in
managing
organizational vision and

Curry, Renee

customer service

rankings for
tooled employees and
truth-telling and

Cystic Fibrosis Foundation

D

dairy cows

Davis, Jack

Davis, J.E.

Deadhorse, Alaska

decision making

caring and
discretionary authority and
hiring and
by information vs. politics or committee
for self about work

Delta Air Lines

desirability, as criteria

DiMicco, Dan

direction and purpose. See mission and purpose

disciplinary practices

Discontented Cows

Discovery Communications

discretionary authority

discretionary effort (DE)

discrimination and harassment

dishonesty

Disney

dispute resolution

dissatisfaction, employee

distractions, avoiding

Dopaco

Douglas, James H.

Dow Chemical Company

downsizing. See layoffs

Doyle, Frank

Drucker, Peter

E

EAAAS (Employee Adverse Action Appeal System)

Eat Well, Live Well Challenge

economic recessions

employee engagement and
giving back during
impact of
training programs, decline in

Edison, Thomas

Edwards, Ben

Employee Adverse Action Appeal System (EAAAS)

employee engagement. See motivation and engagement

employee morale

Employee of the Month (EOM) programs

employee protection laws

employee recognition programs

employee-supervisor relationships

empowerment, employee

enabled employees

engagement. See motivation and engagement

Engels, Frederick

Event Syndrome

expectations, employee

balanced “worth-its”
high standards
level playing fields
meaningful work
needs and wants
for training

expectations, organizational

employee appearances
productivity and high performance
See also recruiting and hiring

F

Facebook

Family and Medical Leave Act of 1993 (FMLA)

family benefits

Fannie Mae/Freddie Mac

FedEx (Federal Express)

feeding the troops

Fence-Breaking Explorer managers

Fenwick & West

Fidelity Investments Magellan Fund

Field, Mike

Finicky Eater managers

fitting in

flexible work schedules

Florida Trend magazine

Fluid Connector Products

FMLA (Family and Medical Leave Act of 1993)

Folk, Joyce

Fortune magazine

“Four Types of Managers” model

Franklin, Benjamin

Franklin, Earnie

G

General Electric (GE)

General Mills, xii

General Motors (GM)

Genentech

Giant (fictitious name)

Glassdoor

Google

applications and products
benefits and perks
as Contented Cows
success of

Google Docs

Googlers

Gordimer, Nadine

Gordon Highlanders

Graycor Industrial Constructors

Great Game of Business, The (Stack)

Great Place to Work Institute

Grinstein, Gerald

Grove, Andy

H

Haas, Robert

Habitat for Humanity

Hampden-Turner, Charles

Hand, Ryan

Handy, Charles

Hanmer MSL

“Happy Curve”

harassment and discrimination

Harvard Hawthorne Studies

health care benefits

HealthMiles

Hershey, Milton S.

hiring practices. See recruiting and hiring

honesty. See truth-telling and trust

HP (Hewlett Packard)

humility

Hurricane Katrina

I

IBM

IKON Office Solutions

Incepture

INC magazine

India

information overload

insourcing, benefit

integrity. See truth-telling and trust

Intel

It’s Easier to Succeed Than to Fail (Cathy)

J

Jacksonville Business Journal

J. M. Smucker

Jobs, Steve

job tenure averages

Johnson, Jimmy

Johnson & Johnson (J&J)

Junos Awards

K

Kanter, Rosabeth Moss

Katrina, Hurricane

Kelleher, Herb

Kennedy, John F.

Kindle e-readers

King, Martin Luther, Jr.

King, Rollin

Koller, Frank

Krasi (employee)

L

Lakeway, Texas

LaRosa’s Pizzeria

Lasorda, Tommy

lawsuits

layoffs

alternative solutions for
avoiding
corporate binge-and-purge personalities
economic benefits, lack of
in economic recessions
employees paying for mistakes with
no-layoff policies
reputations, impact on
as silver bullet

leadership and management

buy-ins for training by
communication and
connecting
employee motivation, challenges of
goals of
leadership defined
listening to employees and
managers, four types of
respect and caring, importance of
supervisor-employee relationships and
taking hits in layoffs and crisis situations
truth-telling and

Lehman Brothers

LeStrange, Dennis

level playing field, need for

Levi Strauss

lifelong learning. See training and development

Lincoln Electric

listening, caring and

Los Angeles Dodgers

Los Angeles Lakers

Low-Producing Boss Cow managers

Lumix digital cameras

lying. See truth-telling and trust

Lynch, Peter

Lynn, Brad

M

Machiavelli

Mackey, John

MacNair, Mitchel

managers, four types of

See also leadership and management

Manilow, Barry

Maple Leaf Sports and Entertainment (MLSE)

marriage

Marriott, Bill

Marriott, J. Willard

Marriott and Ritz-Carlton Disaster Relief Fund

Marriott hotels

Atlanta airport Gateway Hotel
blogs by
as Contented Cows
Hurricane Katrina, response to
recruitment and hiring process
“spirit to serve”
training for employees
trust in employees

maternity leave

Mayo, Elton

McBride, Emily

McDonald’s

McKinley, William

McKnight, William L.

meaningful work

Medtronic

Mercer

Message of the Week

Mexico

Mikayla, Prashanti

millworkers, Scottish

Mintzberg, Henry

“Misaligned Bellybuttons”

mission and purpose

clear sense of, need for
“Crayon Test” and
truth-telling and
values and big picture, knowing
values and vision, communicating

“Mission Statement” vs. Sense of Mission

mistakes

apologies and
disciplinary actions for
expecting employees to pay for
forgiveness for, lack of
good faith mistakes vs. errors of the heart
meaning of, determining

MLSE (Maple Leaf Sports and Entertainment)

Moments of Truth (Carlzon)

morale

Mormonism

Morris, Ron

motivation and engagement

discretionary effort (DE) and
economic recessions and
employee engagement surveys
engagement defined
future ideas for
health benefits and
management challenges for
money and caring
people as source of productivity

Mumbai terrorist attacks

Murphy, Lauren

N

Nanus, Burt

NASA

National Football League (NFL)

National Institute on Aging

natural disasters

Nestlé

Netflix

New England Patriots

New Habits for a Radically Changing World (Pritchett)

New Orleans

New York Times

NFL (National Football League)

Nooyi, Indra

Nordstrom Welcome Card

Novo Nordisk

Nucor Steel

Nugget Market

NuStar Energy

O

Obamacare

Occupational Safety and Health Administration (OSHA)

Occupy Wall Street

Ochsner Health Systems

oil spill clean ups

omission, rule of

onboarding practices

1–800-CONTACTS

100 Best Companies to Work For list

operational practices, defined

Orazi, Phil

Oregon State Work Share program

Organ, Dennis

organizational behavior theory

organized labor

orientations and onboarding practices

OSHA (Occupational Safety and Health Administration)

Owen, Robert

P

Pacetta, Frank

Packard, David

Panasonic

parental leave

Pascale, Richard

Patient Protection and Affordable Care Act of 2010 (PPACA)

PBC (Pebble Beach Company)

peach limbs

Peale, Norman Vincent

Pebble Beach Company (PBC)

peer review processes

People Follow You (Blount)

PepsiCo

performance evaluations

disciplinary practices
peer review processes
truth-telling and

perks. See benefits and perks

Perocchi, Bill

“Philosophy of Management” (McKnight)

Plamex

Plamexnet

Plan de Carrera

“plantation mentality”

Plantronics

Player of the Month (POM)

play scripting

political action committee (PAC)

pragmatism

praise

Prentice, Jim

Pritchett, Price

Procter & Gamble

productivity and high performance

contentment vs. complacency
evaluations of
expectations of
people vs. machines as source of
recognition programs for
tooled employees and

professionalism, training and

profitability, standards vs.

Protestant work ethic

Proverbs

PTO (paid time off)

Publix

purpose and direction. See mission and purpose

Putnam, Howard

Q

Qualcomm

quality control (QC) inspectors

Quicken Loans

Qwikster

R

Racker Talent

Rackspace

rankings and ratings

Reabur.com

recognition programs

recourse, for employees

recruiting and hiring

connecting with people
core covenants and
hiring for fit
hiring well to avoid layoffs
orientation and onboarding
talent connection portals

reputations, organizational

employee assumptions on
evaluating
layoffs, impact on
ranking and ratings for
recruiting and hiring goals and
value of

respect, caring and

responsibilities, trust and

Richie, Jerry

Riley, Pat

Ritz-Carlton

Roche

Ronald McDonald House

Russell 3000 Index

Rutgers University

S

Sabin, Darrell

safety, caring and

Safety Boot Camp

Sanchez, Carol M.

“sandwich generation”

Sandwich Store, The

San Francisco 49ers

SAS Institute

Schick, Allen G.

Schlesinger, James

Schmidt, Eric

Scholes, Kim

Schools Financial Credit Union, Sacramento

Schultz, Howard

Schwab investment firm

Scotland

Sears

Second Harvest Food Bank

Segal, Gordon

selective membership, rule of

Shakespeare, William

Shergill, Jaideep

SHRM (Society for Human Resource Management)

Shula, Don

sick leave

Silicon Hills, Texas

Sinegal, Jim

Slow Milker managers

Smith, Frederick W.

Smith, Roger

social media

Facebook
talent connection portals
Twitter

Society for Human Resource Management (SHRM)

Southwest Airlines

space program

S&P 500 Index

sports, professional

Springfield Remanufacturing

SRC Holdings

Stack, Jack

standards

corporate assimilation and
high standards, need for
profitability vs.

Stansky, Bob

Starbucks

Staw, Barry

Steele, Jim

Steiger, Jennifer

Steigerwald, Rob

Steinbrenner, George

“sticky” variables

STS 135 (spaceship)

Sullenberger, Chesley “Sully”

supervisor-employee relationships

sustainability, as criteria

Szelest, Patty

T

Taking Safety Home program

talent connection portals

“Talk Is Cheap”

Taylor, Geraldine

TeamingUp blog

telecommuting

Thomas, Roosevelt

3M

time-off policies. See benefits and perks

Tindell, Kip

tooled employees

Toronto Maple Leafs

Toronto Marlies

Toronto Raptors

Toyota

training and development

benefits vs. costs of
career development
employee empowerment and
enabling employees and
ignored training, costs of
leadership buy-ins for
orientation and onboarding
priorities in, identifying
professionalism, expansion of
self-exam for

Tray-Pak

TriServe Alliance

“truth recession”

truth-telling and trust

distrust signs of
enabled employees and
importance of
during layoffs
lying vs.
performance evaluations and
powerlessness vs.
responsibility, sense of
security concerns and
supervisor-employee relationships and

Turning the Thing Around (Johnson)

Twain, Mark

Twitter

U

UAW (United Auto Workers)

Undercover Boss (TV show)

unions, labor

United Airlines

United Auto Workers (UAW)

United Kingdom

U.S. Bureau of Labor Statistics

U.S. Congress

U.S. Department of Labor

U.S. Equal Employment Opportunity Commission

U.S. Marines

USAA

US Airways flight 1549

USA Today

V

vacation and paid leave

child care and family benefits
laws protecting
policies for
PTO (paid time off)
sick leave
See also benefits and perks

values, company

establishing and communicating
fitting in and
volunteer and charity activities and
See also mission and purpose

Verizon

Virgin HealthMiles

vision, organizational

volunteer and charity work

W

wages, cutting

Walker, Scott

Walmart

Walsh, Bill

Walt Disney Company

Washington, Booker T.

Waste Not Want Not

weddings, on-site

Wegmans Supermarkets

Weisinger, Hendrie

Welch, Jack

Welcome Card, Nordstrom

Western Electric Company

“What’s in it for me?” (WIIFM?)

Whole Foods Market

Winner Within, The (Riley)

win-win bargaining models

Wisconsin

Wooden, John

work-from-home programs

workplace safety

Work Share programs

workweek, shortening

Worried Cows

Worthington Industries

“worth-its”

X

Xerox

Y

YouGov

Yukon Hospital Corporation

Z

Zais, Melvin

Zappos

Zuckerberg, Mark

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