Chapter 40
Building Recovery-Oriented Service Systems Through Positive Psychology

SANDRA G. RESNICK AND MEAGHAN A. LEDDY

Positive psychology is “the study of conditions and processes that contribute to the flourishing or optimal functioning of people, groups, and institutions” (Gable & Haidt, 2005, p. 103). As a movement, it seeks to expand the science of psychology to study what is good (Gable & Haidt, 2005). It is divided into three pillars: positive emotions, consisting of the pleasant life; positive traits, such as strengths and virtues, which contribute to the engaged life; and the study and promotion of positive institutions (Seligman, 2002). Positive psychology shares much in common with the recovery movement in mental health services.

What Is Recovery?

The most proximal predecessor of the recovery movement is the consumer/survivor/ex-patient movement of the 1970s, a social movement that stood in opposition to the medical model of mental illness (Bassman, 2001). This antipsychiatry movement sought to give voice to former psychiatric patients who felt silenced and disenfranchised by the system intended to serve them, with the goal of liberation. Professionals, or nonpatients, were excluded, and groups such as the Insane Liberation Front formed around the goals of activism and the development of mutual-help alternatives to professional services (Chamberlin, 1990).

Recovery stemmed from these earlier movements, but diverged. Individuals in the recovery movement also sought social justice and hoped to empower individuals by rejecting the labels of mental illness that were often accompanied by poor prognoses given to them by professionals. Recovery supported the capacity of individuals to redefine their lives and find meaning regardless of the symptomatic and functional effects of mental illness. Like those in the consumer/survivor/ex-patient movements, leaders in the recovery movement used social activism and mutual-help as tools. However, instead of liberating individuals from the system, many recovery leaders sought to change the mental health system to be consistent with these values. This included those who obtained professional mental health degrees (Frese & Davis, 1997), published in academic journals to educate professionals, and collaborated with mental health professionals both for work and for their own care (Deegan, 1997; Mead & Copeland, 2000). This opened the door for well-intentioned professionals who had been previously excluded from the consumer/survivor/ex-patient reform efforts to join the cause.

Although many are still fundamentally opposed to the medical model (Braslow, 2013), today most efforts to implement recovery are either within or parallel to medical model services, rather than in replacement of them. The modern mainstream recovery movement seeks to reform the existing mental health service system to increase the focus on strengths and resilience (Anthony, 2000; Braslow, 2013; Resnick & Rosenheck, 2006). In spite of widespread acceptance of the broad goals of the recovery movement, there remains a great deal of variability about the definition of recovery itself. There is no consensus as to a singular definition of the recovery concept (Gordon, 2013; Onken, Craig, Ridgway, Ralph, & Cook, 2007).

Recovery and Positive Psychology as Mainstream Movements

The growth of the recovery movement from the radical movements of the 1970s is similar to the growth of positive psychology from humanistic psychology. Some point to the humanistic psychology movement of the 1950s and 1960s as the precursor to the positive psychology movement. The positive psychology movement and the humanistic psychology movements share a focus on helping individuals strive toward growth and the promotion of optimal functioning (Bohart & Greening, 2001). However, the humanistic psychology movement saw the medical model approach of labeling and categorizing mental illnesses as inconsistent with the larger goal of promoting an understanding of the whole person (Joseph & Linley, 2006). Humanistic psychologists also worked toward scientific inclusiveness, broadening the scientific methods that captured the range of human experience, including qualitative methods (Friedman, 2008; see also, Robbins, Chapter 3, this volume). Although the movements are similar in some ways, founders of the emerging positive psychology movement initially sought to differentiate it from these two fundamental humanistic elements. Although the extent of the overlap between positive psychology and humanistic psychology continues to be debated, the positive psychology movement as a whole continues to operate within the medical model (Joseph & Linley, 2006), to the disappointment of some who seek a fuller embracing of the humanistic philosophy. These positive psychologists fully reject the medical model, the notion of diagnosis, and the incorporation of psychology as part of the pathology-oriented health-care field, and instead support a wholesale change in ideology (Maddux, 2005; Maddux & Lopez, Chapter 25, this volume). Like those in the consumer/survivor/ex-patient movement, these psychologists seek a revolution. However, this continues to be a minority view. If the recovery movement is the modern mainstream adaptation of the consumer/survivor/ex-patient movement, the positive psychology movement is perhaps the modern mainstream adaptation of humanistic psychology.

For the purposes of this chapter, we remain agnostic on the fundamental issues of the dominance of the medical model, and whether these movements are sufficient for true reform (for two thoughtful discussions of recovery in this context, see Braslow, 2013, and Hopper, 2007). Instead, we acknowledge our mainstream perspective as well-intentioned professionals working with a medical model system, and seek to speculate on how some of the best of the positive psychology movement might inform the development of a mental health system consistent with the goals of the recovery movement, which, for lack of a better term, we refer to as a recovery-oriented mental health system.

A system is more than a group of service providers and programs. It may consist of individual programs staffed by a group of providers, but a system is more than the sum of its parts (Litaker, Tomolo, Liberatore, Stange, & Aron, 2006; Rosenblatt, 2009). From the bottom up, a system of care has at least three levels: (1) the individual client level, (2) the program, and (3) the system itself. In the first section of this chapter, we describe how recovery on the individual level, roughly equivalent to the first two pillars of positive psychology (subjective experience and positive characteristics) might benefit from positive psychology interventions. We then turn to the much less explored level of organizations and institutions, and hypothesize how the study of positive institutions and positive psychology in the workplace might foster recovery-oriented service systems. The third pillar of positive psychology, the study and development of positive institutions, may also provide useful tools for conceptualizing and developing recovery-oriented mental health systems.

Given the diversity of thought in mental health reform movements, it is no surprise that there is no singular term used to describe people who receive mental health diagnoses and/or receive services from mental health programs. In this chapter we use the simple term individual to refer to this group of people wherever possible, occasionally adding in mental health systems when necessary for clarification.

Positive Interventions in a Recovery-Oriented System

Positive psychologists have developed a range of positive interventions that aim to increase pleasure, engagement, and meaning in life. Such interventions may be useful for individuals in mental health systems, though they have typically only been applied with nonclinical populations. Many, over 100 (Seligman, Steen, Park, & Peterson, 2005), such interventions have been developed. An extensive review of these interventions is outside the scope of this chapter and can be found elsewhere (e.g., Bolier et al., 2013; Seligman et al., 2005; Sin & Lyubomirsky, 2009). This section highlights three common tenets of positive interventions and recovery, and how positive interventions might inform recovery-oriented treatment.

There are at least three principles shared between positive interventions and recovery: (1) Mental illness and well-being are not mutually exclusive; (2) interventions can and should be expanded beyond the traditional scope of psychiatric care; and (3) individual differences should be important factors in treatment. By highlighting these three overlapping values we hope to support the view that positive interventions can guide treatment planning for the creation of positive, recovery-oriented therapeutic interventions.

Mental Illness and Well-Being Are Not Mutually Exclusive

Positive psychology research supports the dual continua model, which posits that mental illness and well-being exist on different, albeit correlated, axes (Keyes, 2005). The alleviation of psychiatric symptoms does not necessarily result in increased well-being, and an individual can simultaneously experience well-being and distress (Bergsma, ten Have, Veenhoven, & de Graaf, 2011). Similarly, champions of the recovery movement recognize the view that mental illness and wellness exist on separate continua. Recovery proponents encourage individuals to strive for a fulfilling and pleasant life in spite of mental illness and symptoms. In this vein, both fields promote the expansion of mental health care beyond its traditional scope of practice: the alleviation of psychiatric symptoms. Both positive interventions and recovery-oriented mental health care target positive aspects of individuals, and recognize that the reduction of psychiatric symptoms alone is not sufficient.

Expansion Beyond the Deficit Focus

Given the evidence supporting the dual continua model, supporters of positive psychology and recovery have argued for expansion beyond the confines of deficit-based psychiatric care to include the enhancement of positive mental health. Positive psychologists argue that focusing solely on mental illness renders an incomplete view of a person; instead strengths, values, and talents should be investigated, encouraged, and utilized. Similarly, instead of adhering to the pessimistic notion that a mental illness has a long and debilitating course, champions of the recovery movement focus on building a life worth living. Recovery widens the scope of care to encourage individuals to participate in work, leisure, and social activities that build meaning into their lives.

Individual Differences

Positive psychology and recovery also share an emphasis on the importance of individual differences. Research suggests that individual characteristics influence the impact of positive interventions. A randomized controlled trial (Giannopoulos & Vella-Brodrick, 2011) demonstrated the importance of an individual's orientation to happiness, whether he or she primarily chooses to seek pleasure, meaning, or engagement. The study compared four positive interventions (focusing on pleasure, engagement, meaning, or a combination of these) and two control groups. Participants assigned to an intervention that matched their dominant orientation to happiness had more positive outcomes at the end of the study (though these differences were no longer significant at follow-up) than those without such a match.

In another example, Shapira and Mongrain (2009) conducted an Internet-based randomized controlled trial that compared the outcomes of self-compassion and optimism exercises. Outcomes were better for self-critical individuals if they received the optimism intervention, whereas those with more connectedness fared better after the self-compassion intervention. These findings underscore the need to offer interventions that complement the unique characteristics of each client.

The philosophy of recovery also emphasizes the need to tailor clinical interactions to individual characteristics and personal goals. An individual hoping to return to school may benefit from cognitive remediation to strengthen memory and attention, whereas an individual who prefers to reenter the workforce may benefit most from supported employment programs (Becker & Drake, 1994). A randomized controlled study of a recovery-oriented peer intervention demonstrated that outcomes were predicted by the individual's level of civic engagement, friendship, and spirituality (Kaplan, Salzer, & Brusilovskiy, 2012). This study highlights the possibility that identifying individual differences can enable providers to more accurately tailor recovery services to enhance supports specific to the domains where individuals have strengths, such as spirituality and peer support.

Recovery and positive interventions thus share similar values and can facilitate a holistic perspective of an individual to include both mental illness and mental health. Positive interventions that have been demonstrated to be effective and are compatible with a recovery orientation would be of benefit as evidence-based means by which to support individuals in reaching recovery goals.

Evidence for Positive Interventions

Interventions targeting hope and positive self-beliefs are likely candidates for translation to a recovery paradigm. Several studies have highlighted the important role that hope and self-esteem play in contributing to recovery outcomes. Specifically, hope and self-views influence recovery from psychosis (Hodgekins & Fowler, 2010). Low self-esteem has been associated with the development of delusions and hallucinations in individuals with psychosis (Romm et al., 2011), and less hopeful illness beliefs are associated with poorer quality of life for those with early psychosis (Theodore et al., 2012). Given that recovery outcomes may be better for those with more hope and positive self-schemas, the inclusion of positive interventions to promote hope and self-esteem in recovery-oriented treatment could improve outcomes for individuals. By boosting self-esteem and hope (i.e., the factors that mediate recovery-consistent outcomes) positive interventions may augment the improvements garnered via recovery interventions. An example of this might be incorporating hope therapy groups (e.g., Cheavens, Feldman, Gum, Michael, & Snyder, 2006) into the treatment of individuals. An 8-week hope intervention has been shown to increase hope and other psychological strengths (Cheavens et al., 2006). Hope therapy may maximize the benefits gained from other recovery-oriented programming by building and nurturing hope, which can then promote recovery.

Multimodal Integrative Cognitive Stimulation Therapy

Despite the possibility that positive interventions may assist individuals with their recovery goals, they have only recently been implemented with this group. Multimodal integrative cognitive stimulation therapy (Ahmed & Boisvert, 2006) is one such intervention that incorporates positive and recovery aspects. This intervention combines elements of social skills training, relaxation exercise, cognitive rehabilitation, and traditional psychotherapy using visual and auditory modalities. Rather than targeting symptoms, it takes them into consideration while trying to capitalize on intact capabilities. For example, when individuals become disorganized or confused, the clinician redirects them to focus on factual discussions of other topics. By engaging with consumers through intact domains, clinicians facilitate recovery.

Positive Living

Meyer, Johnson, Parks, Iwanski, and Penn (2012) recently investigated the applicability of positive interventions for people with schizophrenia. They provided a group positive psychotherapy intervention called Positive Living to individuals diagnosed with schizophrenia. Participants completed 10 sessions and one booster session while also completing well-known positive interventions as homework, such as using strengths, savoring, gratitude visits, developing positive goals, and practicing mindfulness. The Positive Living intervention was associated with increased hope, well-being, savoring, and recovery. The authors also reported the intervention reduced paranoia, psychosis, and depression, although this was not the target of the intervention.

Well-Being Therapy

Well-being therapy is a third positive intervention that has been implemented in mental health systems. Whereas traditional models of cognitive therapy focus on learning to replace unhelpful or distorted thought patterns with more rational thoughts, well-being therapy is a cognitive therapy that focuses on enhancing helpful thinking and instances of emotional well-being (Fava & Tomba, 2009; see also Ruini & Fava, Chapter 28, this volume), which is crucial in attaining and maintaining recovery (Fava & Tomba, 2009; Meyer et al., 2012). Well-being therapy has been demonstrated to have enduring advantageous outcomes for individuals diagnosed with depression, obsessive-compulsive disorder, post-traumatic stress disorder, and generalized anxiety disorders (Fava & Tomba, 2009). By building strengths, resilience, and well-being (Moeenizadeh & Salagame, 2010), individuals can improve their functioning, return to the community, and pursue recovery.

The outcomes of the studies on multimodal integrative cognitive stimulation therapy, positive living, and well-being therapy for individuals with psychiatric disabilities highlight the need for recovery-oriented programs to incorporate more positive interventions into their repertoire. For example, recovery programs may benefit from moving away from traditional cognitive therapy, which targets negative, maladaptive thinking, and instead incorporate a positive psychology orientation. Rather than challenge paranoid thoughts, cognitive therapy might better serve individuals to develop adaptive beliefs (Grant, Reisweber, Luther, Brinen, & Beck, 2013). By focusing on cognitions of hope, resilience, well-being, and self-esteem, it may buffer against unhelpful thoughts and improve quality of life.

Combining Positive Interventions and Recovery-Consistent Interventions: Potential Applications

Positive interventions might be incorporated into and improve existing self-management interventions, such as Wellness Recovery Action Planning (WRAP; Copeland, 1997), Wellness Self-Management (Salerno et al., 2011), and Illness Management and Recovery (Gingerich & Mueser, 2005). Although they vary in specific content, self-management interventions are designed to help individuals learn to better manage chronic disorders, including medical disorders (Barlow, Wright, Sheasby, Turner, & Hainsworth, 2002). Mental health self-management strategies employ such strategies as psychoeducation, identifying protective factors, teaching self-care skills, and detailing crisis plans, which ensure that personal choice and autonomy exist even during periods of crisis. Positive interventions may enhance self-management interventions, with the timing guided by positive psychology research. For example, it has been shown that gratitude visits have more intense, but shorter-lived positive changes (Seligman et al., 2005). As such, a gratitude visit might be most useful during periods when the individual needs a more intense burst of positive emotions. Similarly, completing acts of kindness all in one day, as opposed to over the course of several days, is associated with increased happiness levels (Lyubomirksy, Sheldon, & Schkade, 2005). These are potentially useful to either provide a boost at the beginning of treatment to increase optimism and self-esteem, or they could be implemented during more acute phases to counter negative emotions and avoid crises.

Research on positive interventions can also educate us as to how recovery-oriented interventions should be offered. A meta-analysis of 51 positive interventions (Sin & Lyubomirsky, 2009) suggested that intervention format influences outcomes, with the greatest effect sizes for individually administered interventions, followed by group-based interventions, and, finally, self-administered formats. The aforementioned three positive interventions that have been provided to individuals in mental health systems—multimodal integrative cognitive stimulation therapy, positive living, and well-being therapy—were offered via group format. However, the evidence from Sin and Lyubomirsky calls into question this mode of delivery. It is possible that adapting these interventions to be administered individually may elicit even greater improvements and recovery outcomes.

Individual interventions are not always feasible given staff resources. As such, maximizing the number of individuals who receive services must be considered when determining the feasibility and appropriateness of various interventions. While an individualized course of well-being therapy might be most effective, it may be more important to have a large number of people get a moderate benefit from a group treatment as opposed to a few individuals have a maximum benefit via individual therapy. As such, cost-effectiveness research would be beneficial to help inform decisions as to how resources should be allocated within positive, recovery-oriented systems.

Recovery-Oriented Mental Health Systems

The third pillar of positive psychology, the study and development of positive institutions, may provide useful tools for conceptualizing and developing recovery-oriented mental health systems. Like the recovery concept itself, no consensus has been reached about the key components of a recovery-oriented service system. As Braslow (2013) writes, “Though brimming with well-meaning platitudes about hope and the urgent need for ‘system transformation,’ the recovery literature tells us much less about how to practically construct a recovery-based system of care” (p. 801). Further, the literature on systems change in mental health ranges widely in scope, alternatively referring to the entire United States publically funded mental health system (New Freedom Commission on Mental Health, 2003), a single mental health agency (Anthony, 2000), or general principles for service delivery (Sowers, 2005). Although rarely explicitly addressed, many of these writings hint at an understanding that mental health systems have multiple inputs and levels, including policy (Jacobson & Curtis, 2000); challenges of poverty and the larger social context (Hopper, 2007); the need for coordination of services across programs (Hogan, 2008); policies, procedures, and values within agencies (Anthony, 2000); how service providers are organized, trained, and supervised, and the services that these providers deliver (Sowers, 2005).

Many mental health administrators believe that transformation is a straightforward workforce development problem, and typically provide training to service providers on the history and meaning of recovery. The expectation is that they will develop recovery attitudes and beliefs, and by so doing, create a transformed culture of recovery. Additionally, they may train providers to deliver specific interventions that they believe will help to enhance recovery-consistent outcomes. However, even if training is skillful, providers are engaged, and both attitudinal and behavior change occurs, will this result in increased recovery-consistent outcomes for individuals receiving services? Is it accurate to say that a group of providers with recovery attitudes providing recovery-consistent interventions is truly a recovery-oriented system?

Training providers in recovery-consistent beliefs and attitudes is a necessary but minimally effective strategy in the development of recovery-oriented systems. It is necessary because providers must understand what the system is hoping to accomplish, but it is not sufficient for at least three reasons. First, there is a preponderance of evidence that provider trainings, even those designed to develop specific skills and competencies, do not easily result in provider behavior change, and that uptake of complex behavioral interventions requires targeted trainings with follow-up consultation or supervision (Sholomskas et al., 2005). Second, the recovery literature has yet to provide convincing evidence that our current training approaches in broad recovery attitudes have successfully increased desired outcomes. Finally, the emerging field of implementation science suggests that implementation of new practices requires change on multiple levels in an organization, not just at the level of the individual provider (Proctor et al., 2009). Thus, there is room for improvement in training providers as part of a recovery-oriented system.

If a system is more than the sum of its parts, recovery must somehow become an intrinsic part of the system itself. The study of positive organizational psychology1 may help to further inform these efforts on these two levels: on the system level, to provide practical understanding of how entire mental health systems can become positive organizations, and on the program or provider level, to provide guidelines on how best to support providers to be part of a recovery system.

Positive Organizational Psychology and the Provider Level

Recovery attitude training programs for providers focus on such strategies as increasing the provider's levels of hope about the possibility of recovery of those they serve. In contrast, the positive organizational psychology literature focuses on the employee attitudes and beliefs about their own capabilities or about the organization as a whole; for example, understanding the relationship between resilient employees and employee behaviors and performance. This is a useful paradigm for a recovery-oriented system. Increasing positive attitudes in service providers may facilitate the development of recovery attitudes toward others. It stands to reason that individuals who are not hopeful about their own abilities and futures may not easily develop hope for others. Further, there is some evidence that when service providers participate in positive interventions focused on their own flourishing, there are benefits to the service recipients.

For example, in a study of psychotherapists in training, psychotherapists were randomly assigned to one of two groups: to regularly practice Zen meditation at the workplace, or to a no-intervention control group (Grepmair et al., 2007). Individuals participating in an inpatient program who were blind to these conditions were then randomly assigned to these psychotherapists. The individuals randomly assigned to the therapists practicing Zen meditation had significantly better outcomes on a range of clinical outcomes, even though there was no difference in the treatment that they received. This is a powerful example of how institutional policies that promote positive interventions targeted at clinicians in health-care systems may ultimately, albeit indirectly, improve the care provided to service recipients (Grepmair et al., 2007). In most mental health systems, this type of positive worker intervention is labeled self-care and is considered to be the responsibility of the service provider, to be done outside of the workday. However, the evidence from positive organizational psychology suggests that mental health systems might benefit from developing institutional strategies to support the development of positive affectivity in service providers.

One of the most common strategies for supporting workers is the workplace wellness program. A case study of successful workplace wellness programs indicated that effective wellness programs demonstrate a return on investment through worker productivity and increased morale (Berry, Mirabito, & Baun, 2010). Berry and colleagues describe several characteristics of successful programs, including: Leadership across all levels must not only support but also personally utilize the wellness resources, the scope and quality of the programs should be worth the investment of an employee's time, services should be accessible and the message of wellness should be consistently communicated across the organization, and the wellness program should be aligned with the mission of the organization and consistent with the culture. One good wellness target for providers delivering recovery-oriented care would be the development of hope, not just for those receiving services, but in the providers themselves.

Strong evidence for the powerful impact of hope comes from a meta-analysis of 45 studies from 36 published articles across diverse work environments examining hope in the workplace. Reichard, Avey, Lopez, and Dollwet (2013) examined the relationship between the levels of hope among various types of employees and three indicators of performance, including self-rated, supervisor-rated, and objective indicators of performance. All three relationships were significant with moderate effect sizes. Although the performance of clinicians is substantively different than the performance of a factory worker or salesman, the diversity of work environments included in the studies selected for the meta-analysis suggests that the effect of hope on performance is robust enough to carry over to health care, and that active interventions designed to foster hope in service providers may have the potential to improve outcomes in service recipients.

Hope is one component of psychological capital (PsyCap), described as the shared variance between hope, efficacy, resilience, and optimism (Avey, Reichard, Luthans, & Mhatre, 2011). In a meta-analysis of PsyCap studies in the workplace, PsyCap was positively related to a number of desirable attitudes, including job satisfaction and workplace well-being, and negatively associated with undesirable attitudes, such as turnover intentions and employee stress. Importantly, PsyCap was also positively associated with desirable workplace behaviors, such organizational citizenship behaviors and a range of ratings of work performance. Another meta-analysis examining the relationship between employee engagement, described as an individual's satisfaction with and enthusiasm for work, found small but significant positive relationships between business unit employee engagement and measures of outcome such as profit, customer satisfaction, productivity, and inverse relationships with employee turnover and number of safety incidents (Harter, Schmidt, & Hayes, 2002).

If positive attitudes are positively associated with workplace performance, is it feasible to train mental health providers to have more hope, resilience, or other positive states? While this has yet to be definitively established, there is some preliminary evidence that this is possible. An intervention designed to increase PsyCap in workers called the PsyCap Intervention (PCI), shows some promise (Luthans, Avey, Avolio, Norman, & Combs, 2006). Two different types of PCIs, one in person (Luthans et al., 2006) and one delivered as an Internet-based training (Luthans, Avey, & Patera, 2008), have been developed. The authors report that both have been successful at increasing participants' self-reported levels of PsyCap, with studies underway to assess more distal performance effects (Luthans et al., 2006).

In addition to training service providers to understand and believe in recovery, a complementary strategy that focuses on developing happier and more engaged service providers may be effective in increasing recovery-consistent outcomes in individuals served by these clinicians. Further, organizational policies that clearly communicate a system-wide dedication to recovery across all levels of the organization to include provider flourishing may help to transform the entire organization from one that supports recovery to one that could be truly called a recovery-oriented system. A true recovery-oriented system has policies and procedures that embody recovery and empower individuals at all levels of the organization, including service providers. Recovery is not a zero-sum game; providers who are supported by policies and procedures that recognize the importance of their well-being might in fact be more effective in providing recovery-oriented care. Positive organizational psychology may have some helpful insights into this.

Positive Organizational Psychology and the System Level

Organizational systems have structures, policies, and processes that may support or detract from a recovery-oriented system. For example, service systems do not have unlimited resources of staff or capacity. Therefore, rules for how these resources are allocated, such as intake and referral procedures, may or may not be viewed as recovery oriented, even if the service providers within the system deliver recovery-oriented care. Davidson, Tondora, and O'Connell (2007) suggest that recovery-oriented systems must include the development of local procedures that eliminate barriers to care, and Anthony (2000) proposes that service access be guided by the preferences of individuals served in the system, rather than by service providers.

Policies that support recovery-oriented systems at all levels might include those that involve providers in decision making. Economic researchers conducted a laboratory experiment in which participants were able to vote on a policy to improve cooperation in a prisoners' dilemma game. A computer either randomly allowed the majority vote, or overwrote the majority vote, notifying the participants of whether their democratically chosen policy was implemented, or whether the computer imposed a policy instead. Later cooperation among participants was higher when a policy that encouraged cooperation was selected by a majority vote of the participants (Dal Bo, Foster, & Putterman, 2010). This is consistent with research on self-determination theory, another concept under the positive psychology umbrella. Self-determination theory suggests that environments that support autonomy can also facilitate well-being (Biswas-Diener, Kashdan, & King, 2009). Although it is a leap from the laboratory to a mental health system, provider involvement is also consistent with the literature on systems change that suggests the importance of both top-down and bottom-up approaches to implementation (Proctor et al., 2009). The development of explicit procedures in which all providers are able to participate in decision making at all levels of the organization, through voting or other forms of meaningful input, would ultimately help foster recovery at an organizational level.

Another important component of a recovery-oriented system is the organizational values held by the agency providing services that guide service delivery. It is not uncommon for mental health service systems to develop value and mission statements, but it is not always clear how these written statements are then operationalized into service delivery. How, then, might a recovery-oriented system develop values on the system level?

The positive organizational psychology concept of organizational compassion may be informative. Kanov et al. (2004) discuss the importance of developing organizational compassion, identifying three subprocesses—collective noticing, collective feeling, and collective responding. Organizational compassion seems to fit the requirements for a recovery-oriented system, in which caring and compassion across the organization help to create a culture of healing and empowerment. Kanov and colleagues' example of noticing may be particularly relevant. They describe Cisco Systems Serious Health Notification System, a technology that was built in support of the CEO's policy in which the CEO is to be notified within 48 hours of every instance of death or serious illness among employees or immediate family members. The notification system allows for all employees to enter or receive this information. From the top down, from policy through the development of a technological solution to facilitate communication, the leadership of the organization communicates the importance of compassion for employees during a time of need. Kanov et al. suggest that individual engagement in compassionate behavior in the workplace may ultimately result in emotional exhaustion or burnout among workers, but they speculate that the development of organizational compassion may help those individual workers be replenished through the organization. Health-care systems would do well to consciously develop such tangible and explicit systems of noticing, feeling, and responding to employee needs. Similarly, notification systems used for compassionate noticing could also be tweaked for noticing success throughout the organization, both client and provider level.

Suggestions for Future Research

The synergies between the positive psychology and recovery movements were first outlined in publication in 2006 (Resnick & Rosenheck, 2006). Since then, the research in both positive psychology and in recovery has multiplied, but the area of intersection between the positive psychology and recovery movements remains largely uninvestigated. Researchers who wish to pursue this area have a wide-open field. Based on the small sample of positive psychology research applied to the recovery movement outlined earlier, we recommend several broad areas of future research.

Clinical researchers might begin by testing the efficacy of positive interventions for the full range of individuals receiving services in mental health systems. Positive interventions, such as those described earlier, have predominantly been evaluated in nonclinical samples and in those with mild to moderate depressive and anxiety disorders. Likewise, researchers might investigate the feasibility and efficacy of augmenting positive interventions into existing recovery practices. One example of this would be to compare a group treatment of WRAP planning and a group treatment of WRAP augmented with positive interventions (e.g., using the gratitude visit in the WRAP plan for when a boost of positive affect is needed) to determine if that addition of positive interventions has any incremental benefit, and on what domains. These are the most obvious preliminary steps on the individual level. If these areas of investigation prove successful, research on whether positive interventions ultimately support individuals' ability to flourish in meaningful life roles, such as in relationships and employment, would be of great utility.

Research on positive organizations is an area for general expansion, not just in the overlap between positive psychology and recovery. Although there has been an increase in the number of peer-reviewed articles in positive organizational psychology in the last decade, the overall number is not great and the majority is theoretical rather than empirical (Donaldson & Ko, 2010). The application of positive organizational psychology in the development of recovery-oriented mental health systems is thus replete with opportunity. One specific target is to develop and test programs that support provider flourishing, such as those that support provider hope, compassion, and the use of the provider's own strengths. Although a truly recovery-oriented system might support provider flourishing as a worthy goal in its own right, future research might also investigate the link between provider flourishing and distal outcomes, such as improvement among those receiving services, for example, the demonstrated links between employee attitudes and performance described earlier. Finally, organizational researchers might work to understand the role and effect of organizational policies and structures, and how policies and structures can create positive organizations across organization types.

Conclusion

Theoretical synergies between positive psychology and recovery have been established (Farkas, 2007; Resnick & Rosenheck, 2006; Slade, 2010), yet the work of empirically demonstrating the utility of this cross-pollination of ideas has yet to occur in any meaningful way. This chapter expands the conversation from one that focuses on theoretical parallels to one that seeks concrete applications of positive psychology at all levels of a recovery-oriented system. We strongly advocate for those in positive psychology to expand their reach to include clinical populations and health-care organizations. Both positive psychology and recovery are engaged in a search to rediscover the full humanity of psychology and our health-care system. And for this, we will need all of our finest thinkers and healers to join together.

Summary Points

  • Positive psychology has the potential to inform the development of a recovery-oriented system on three levels: (1) clinical interventions, (2) strategies to improve provider well-being, (3) policies and structures that support the development of a positive, recovery-oriented organization.
  • Positive interventions and recovery-oriented care share a conceptualization of mental illness and well-being as existing on separate dimensions, and that treatments should be focused on bolstering the positive domains that are unique to each individual.
  • Positive interventions designed for nonclinical populations developed as part of positive psychology have the potential to enhance the well-being of the full range of individuals receiving mental health services.
  • Future research should examine the efficacy of positive interventions in the full range of individuals receiving mental health services as stand-alone interventions, and as additions to and augmentation of existing recovery-oriented care.
  • The positive organizational psychology focus on the development of resilient employees and enhancement of positive attitudes in employees should be investigated for their potential in building a recovery-oriented workforce.
  • Policies and technologies that support positive organizations should be studied for the potential to develop positive organizational systems.

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