Chapter 6
In This Chapter
Getting started with content marketing
Organizing your efforts and creating a plan of attack
Creating high-value content on a budget
Combining lead generation and content for the one-two punch
Everyone is talking about content marketing. If you've been to any marketing conferences in the past two years, you've probably noticed that content marketing is the new social media. It’s a hot topic on every marketer’s mind and is proving to be a large part of any successful lead generation effort.
Content marketing can be defined many ways, but I like C.C. Chapman’s the best, from the book Content Rules:
“Content marketing is anything a company creates and shares to tell their story. It is conversational, human, and doesn’t try to constantly sell to you. It also isn’t a tactic that you can just turn on and off and hope that it will be successful. It has to be a mindset that is embraced and encouraged. You’ve got to start thinking like a publisher and use that to plan and execute your entire marketing plan, which content of any variety should be a part of.”
Content marketing isn’t new. Brands have been using the concept of content marketing to tell their story for decades. In 1895, John Deere released a customer magazine that now has 1,500,000 subscribers worldwide. In 1904, Jell-O created a recipe book that contributed to $1,000,000 in sales by 1906.
Consider even early cave paintings. Engaging an audience through a story has always been a primary way humans communicate with one another. Brands need to integrate this tactic into their lead generation efforts. Content marketing becomes particularly important as the new buyer self-educates through the buying journey via online channels. And because the new buyer represents a fundamental shift in how we as marketers reach audiences, creating valuable content has become a primary focus.
According to Heidi Cohen, content marketing expert and blogger, content marketing’s major attributes include the following:
In this chapter, you discover how to create a content marketing machine to fuel your lead generation efforts.
Content helps you build trust and become a thought leader in your space. Content makes a buyer say, “Eureka! That’s just the information I’m looking for!” and earns you a special place in his heart. Content is the Thelma to your Louise, the Sonny to your Cher. Content and lead generation truly create the perfect pair. Without quality content, you won’t have a comprehensive lead generation plan.
Content is the basis of many (if not all) of your lead generation campaigns. When you send an email blast, host an event, or launch a social campaign or pay-per-click (PPC) ad, you’re providing relevant (and hopefully insightful) content.
Rather than offering a boring datasheet that goes on and on about your product or service, create an ebook of actionable tips on how to fix a problem that causes potential buyers to pull out their hair. When you help a buyer with a problem, you become top-of-mind. After you gain a buyer’s trust because you’ve helped him so many times, convincing a buyer that your product or service is the best becomes much easier.
When prospects discover your company, most likely, they don't yet have trust in your brand and they aren’t ready to make a purchase. An overly promotional lead generation campaign can be a huge turnoff. A critical concept to understand is the difference between thought leadership and promotional content.
What is thought leadership? According to Jon Miller, VP of marketing and cofounder of Marketo, thought leadership “consists of ideas that require attention, that offer guidance or clarity. Thought leadership needs to be educational and ideally provocative.” Instead of merely creating content that beats your company's chest, try to provide your audience with something that they can ponder. Thought leadership in content marketing helps you:
Purely promotional content produced for the sole intent of closing a deal and sent to a prospect at the wrong time can come across as yelling. The key here is to make sure you are sending the right message at the right time in a lead’s buying cycle.
Imagine you’re a marketer working in a small company interested in best practices for email marketing. You search Twitter and find an interesting blog post on optimizing email for mobile technology. You click the blog post, read it, find it useful, and subscribe to the blog. If the first email you get from the company, which just happens to be a marketing automation software firm, is a datasheet about their product, you will most likely trash it.
However, if the first email you get from that company is an ebook of best practices for optimizing email for mobile channels, you will probably open it, read it, and look forward to additional educational content. And when you’re ready to buy a marketing automation platform, the first brand that comes to mind might be the one who’s been sending helpful content over a period of time. Marketo's downloadable ebook The Definitive Guide to Marketing Automation is an example of thought leadership content. (The guide covers best practices for marketing automation, not just Marketo. In fact, if you are using a competitor, this guide is just as helpful because it's platform-neutral.) Your audience can read your asset and educate themselves versus being sold to.
Promotional content is an asset that delivers a hard sell. Think of a datasheet, pricing sheet, or even an ebook that goes into more detail regarding product or service information. This content is considered late-stage (late in the buying process) and should be used when a lead is very close to making a purchase. In fact, when a lead downloads a piece of promotional, late-stage content, he is considered a hand-raiser, and should be contacted by sales immediately. When a potential customer downloads a pricing or product sheet, it's a key indicator of positive buying behavior.
Promotional content has its place later in the buying cycle, but for the purpose of lead generation, you will mostly be using content that can be considered thought leadership in nature because you are trying to create relationships.
You can tell a story in many ways. Customers and prospects consume stories in many ways, too. Some may enjoy reading an ebook cover to cover; others might consume information visually through an infographic or a slide deck. If you only create ebooks, you’ll reach some of your potential buyers, but never those who delete ebooks whenever they appear in their email.
To make sure you’re reaching every potential buyer, use a variety of content types. Here are a few to consider:
One of the most important aspects to content marketing for successful lead generation is the planning process. The best way to start planning your content is to conduct your own discovery session. Ask yourself, your marketing team, your salespeople, and your customer service representatives the following questions:
Once you get a good sense of your content marketing and organizational landscape through your discovery, you are ready to create your buyer personas. A buyer persona is a representation of your various buyers and influencers. Basically, who is buying your product or service? Understanding these buyer definitions is critical not only to your content creation, but to your lead generation efforts as a whole.
A persona uses data to help everyone that is creating content to focus on a tangible representation of a buyer, versus a nebulous, formless one. If a buyer persona is created without research and based on outdated assumptions and hunches, you can have a biased and incomplete view of who you are actually marketing to. I have seen many marketing teams that don’t back up their hunches with measurable evidence. Personas then take on the attributes of whatever the most important person in the room thinks they should be.
The bottom line is the more you know about your actual buyers, the more you can focus your messaging and effectively target and speak to your audience.
How do you find out who your buyers are? Research, research, research. Set up time to speak with the following groups:
Not sure what questions to ask? Try asking your buyers these questions to get the information you need:
Don’t have the time to do this type of research? You can always bring in a third-party consulting firm to do this for you. Invest the time upfront before you risk wasting time creating content that doesn’t make sense to or isn’t even noticed by your intended audience.
After you have all of the information needed, you can begin building your personas. List them and start building your profiles. Figure 6-1 outlines a sample buyer persona worksheet, but make sure you include the following fields when you create your own worksheet:
Figure 6-1: A sample buyer persona.
After you have developed your buyer personas, you can start writing content that is applicable to their needs and profiles. Keep your buyer personas in mind as you create your content marketing plan.
The next step in your planning process is mapping your buying stages. What kind of content do you want to send to your persona and when? It is crucial to send the right piece of content at the right time. Someone who is just learning about your company isn’t ready for a case study, so don’t send him one. Conversely, a prospect may not want another educational asset if they are ready to buy. The idea is to move each prospect down your buying funnel with content.
Typically, most companies have buying stages that look similar to the following list:
Figure 6-2 shows an example of content that is mapped closely to each buying stage. As the buyer gets closer and closer to purchasing, the content narrows to become more specific.
Figure 6-2: Buying stage mapping.
After you have mapped both your buying stages and personas, you can create what is called a content grid. In this grid, you list out each persona, each buying stage, and then you insert applicable content in each cell.
For instance, say you are a marketer working for a professional services consulting firm. You have four total personas and one of them is the Chief Operating Officer (COO). You also have mapped your buying stages, so you know how to identify the COO buyer journey. In your grid, you want to make sure you have content that is applicable to the COO persona in all of your buying stages.
Figure 6-3 shows you an example of a content grid. Create your own in a spreadsheet or a PowerPoint slide and keep it handy throughout your planning efforts.
Figure 6-3: A sample content grid.
The key is to make sure you fill your content grid in for each stage of your funnel and each of your buying stages. This ensures that
The next step to creating an awesome content marketing plan is to plan what content you are going to create. You have your buyer personas, you have a sense of what type of content you can create, so now what are you going to write about? No doubt it's a tall order.
You want to support business initiatives with your content, so the best place to start is to consider and map out the following topics as you create your content themes:
For product/service launches and company announcements, create a calendar at least six months in advance so you have a full view of what your company wants to promote. Then on the side, list at least four trending topics in your industry and at least four of the top keywords you want your website to rank for.
After you create your initial calendar setup, you will likely find that many of your product/service launches or announcements match up with both industry trends and your keyword needs (if you are focusing on the right topics). These consistent topics are your themes or arcs. Create an outline for each potential content arc and assign potential content types to each arc.
As an example, say you work for a natural food manufacturer. One of your arcs might look like the following:
Trend and Product Launches: Gluten-Free Natural Foods (April–June)
Start by trying one arc per quarter — four content arcs per year. After you have chosen your two (if you are planning for the next six months) or four (if you are planning for the next year), map your arcs to a calendar with approximate dates.
Take a look at Figure 6-4, which illustrates what your calendar might look like.
Figure 6-4: A content arc calendar.
Having a visual representation of what your content looks like for the next six months to a year helps you flesh out your lead generation programs and integrate your marketing to obtain goals that align to each core business priority.
Say you have a content plan that is tightly aligned with organizational objectives as well as industry trends and top keywords. Take a minute to sit down and take a few breaths. You have a good chunk of your foundation planning out of the way, and getting organized is half the battle.
But after you have your plan together, where do you start? This is a question I get constantly. “We have our plan, and we have some great pieces planned, but how do we get started and how do we do more with less?”
Even if you come from a large company where you have a large marketing budget and content marketing has been proven, you can always learn new ways to stretch your dollars and increase your return on investment. By being smart, thrifty, and understanding how your audience consumes content, you can quickly create a content marketing empire to be reckoned with!
The first step to creating a robust content library is thinking about your “big rock content piece.” Your big rock content piece is a large piece of content (ideally 20 or more pages) that maps to each content arc. Your big rock is the big kahuna — the fire that ignites many of your lead generation campaigns.
Your big rock content piece fulfills the following goals:
Don’t be afraid to make your big rock content piece long. Remember, you want to be recognized as a publisher, so the more value you add, the more your audience views you as a true authority. Be authentic, and people will notice.
I helped create several big rock content pieces at Marketo. Each one of these pieces aligns to one of their content arcs. For example, The Definitive Guide to Social Marketing aligned to a social marketing content arc and contains 81 pages of worksheets, tips, tricks, and best practices. Another example is The Definitive Guide to Events. Again, it's aligned to an event marketing content arc.
Follow this ten-step plan to organize your big rock content piece creation process:
Assuming that your big rock content piece aligns with business priorities and drives many lead generation campaigns, meet with internal stakeholders such as your CMO, VP of marketing, director of demand generation, your customer team, and so on, to get a sense of messaging, and to align timing and scheduling.
After your stakeholder meeting, take notes and create a messaging document to send out. This messaging drives both the core content for your ebook and your lead generation campaign messaging.
This is a crucial step to creating any content piece. A solid outline helps you flesh out details and align with stakeholders.
Use internal resources or work with external writers to create your initial draft.
Depending on your internal review process, this draft might go through multiple reviews with many people. Make sure it is viewed by as many eyes as possible.
Incorporate the feedback and create your second draft. This is likely the one you send to your design team.
After you have your second draft completed, send your copy to either your in-house creative team or an outsourced agency. Require that your team send you back two to three design options to choose from and make sure they understand ebook layout concepts.
Your design team sends you back a templated, illustrated version of your ebook. Make sure you edit it for copy, consistency, and design. You might also want to send this version off to stakeholders for additional input.
Hopefully you will only have two sets of edits to send to design. But regardless of how many rounds are necessary, make sure to go over the final draft with a fine-toothed comb.
You are at the finish line — of the content creation process, at least. Now you want to get promoting and start collecting those leads.
Here comes the fun part: slicing and dicing your content pieces. Think of slicing and dicing like a turkey dinner. This concept was introduced by content marketing expert and Altimeter Group analyst, Rebecca Lieb, and it's a fantastic way to explain what you are going to do next.
According to Rebecca, “You start with the turkey dinner at Thanksgiving and that’s the main event, and everybody knows that after Thanksgiving you’re eating turkey sandwiches, you have turkey on your salad, maybe turkey and eggs for breakfast.”
Basically, think of your big rock pieces as the main event, the turkey dinner, if you will, but then you slice and dice your amazing turkey into many different dishes that feed you and your family for some time to come.
Check out Figure 6-5, which illustrates the turkey analogy.
Figure 6-5: The turkey dinner.
Now that you are thinking of your content as a tasty delicious Thanksgiving meal, what will your leftovers look like? Remember all of the content types I discussed in the beginning of this chapter? Think about which ones you might be able to create from your big rock piece. Here is an example of what I mean. From your big rock content piece (50 pages of content), you could create
These examples alone constitute at least 15 additional pieces of lead generation fodder for you to use in email, social, paid programs, content syndication, and so much more. Basically, from that one effort, you can create so many valuable pieces, and that is why I love the tactic of creating the big rock content piece first. It can be easier and more streamlined than focusing your efforts on five different ebooks when you are first starting out.
To illustrate this even further, Figure 6-6 shows slicing and dicing in action with real content pieces.
Figure 6-6: Slicing and dicing content.
Big rock content is great and the turkey dinner idea is economical and efficient, but what if you just don’t have the resources available to do either, or you need something done in a short period of time? Repurposing is a fantastic alternative if you are a small team or do not yet have the budget you need to create a robust content marketing plan. Repurposing is also an attractive content creation strategy for everyone else because even if you have a large marketing team, you can always learn new techniques.
The concept of repurposing is taking something you created and putting a new spin on it. The content you need already exists. Just think creatively about where to find it.
Here are a few examples:
Figure 6-7: Blog to ebook.
Figure 6-8: From ebook to visual slide deck.
Maybe you have some old content that you created a few years ago and aren’t sure whether to toss or save it. You know it looks old and dated, but the information in there is still good.
What can you do to bring it up to date? Here are some simple steps you can follow:
Look through what you already have and create a list or a spreadsheet listing content types, subjects, and dates published.
Read through each content piece that is more than a year old. Note: If you are in technology, this time frame may be more like six months if your space is rapidly changing.
After you read through the content, ask yourself what you would need to do in order to get it updated. Is the content still relevant? Do your leads and customers still talk about this subject? Are the stats included in the piece up-to-date?
Based on your read-through, you can determine whether you should keep or toss each piece. There are two good rules of thumb here. If your content piece is about an event in the past, toss it. If your content piece is a report from a previous year, toss it as well.
Go through each asset and update copy related to industry trends, making sure you update all of the outdated stats and your company boiler (the About Us content that should appear on the last page and tells readers of your ebook who you are and what you do).
For an example of how a content overhaul can improve an old and outdated piece of content, see Figure 6-9.
Figure 6-9: A content redesign and rewrite.
Many of your lead generation campaigns are fueled by promoting your content. Although this book goes into great detail on how to create campaigns using various lead generation tactics, it's important to first lay out the foundation and define content’s relationship with other lead generation efforts.
Email is a great way to promote your content to your database. Consider creating email campaigns whenever you write an important new piece of content. Depending on your content cadence (how often you create and publish content), you may not want to send an email out for each piece of new content you develop, but you want to make sure you create dedicated campaigns to all of your larger pieces, particularly your big rock content pieces.
Figure 6-10 gives an example of what a content-specific email looks like.
Figure 6-10: An email promoting a new content piece.
Social media is a great place to promote all of your content, the big and the small pieces. Social media is also where you want to promote your visual pieces like infographics and visual slide decks. Videos also perform exceptionally well on social channels.
Schedule promotions spanning a few weeks for each piece of content. Make sure to create a custom image for Facebook, Google+, LinkedIn, and Pinterest. And the more creative your messaging, the more people will want to share and download your asset. Take a look at a few sample social promotions focusing on new content assets in Figure 6-11.
Figure 6-11: Social media posts for new content pieces.
Your website is the home base for all content pieces. Consider hosting all of your content in a resource section (I dive more into that in Chapter 7). Also, make sure you add new content pieces to your home page and on all applicable product or service pages. For home page promotion ideas, refer to Figure 6-12, which shows how new content can be merchandised for optimal conversion.
Figure 6-12: Home page showcases for content.
Each content piece should have at least one blog post created for lead generation purposes. Don’t be afraid to take content directly out of the ebook and include a few links and calls-to-action (CTAs) within the body of the blog. Also include a few images that reflect the content piece design. Figure 6-13 shows how a blog can be used to promote downloads for a new content piece. The CTA at the end asks the reader to download the content asset.
Figure 6-13: A blog post to promote content.
After a new content piece is created, always consider a webinar, particularly for your big rock content pieces. Have a thought leader in your organization speak to the key points and create a deck. Often people who haven’t downloaded your asset will sign up for your webinar. From the webinar, you can get some nice qualified leads and promote additional downloads of your asset. Figure 6-14 shows an example of a larger content piece that was turned into a webinar and has done nicely as an additional asset.
Figure 6-14: A webinar created from a content piece.
You can choose among many paid programs to promote your content asset and drive new leads. With a paid program, you pay a third party to show your content piece to a targeted audience in the hopes of capturing more leads. Paid programs are a great way to get new leads into your database, as long as the cost of getting noticed is offset by the interest that is generated. Paid programs typically ask for names on a form in exchange for a download of something that intrigues the target audience. Include content assets in pay-per-click (PPC) campaigns, banner ads, paid email programs, content syndication, and paid social campaigns.
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