p.220

INDEX

3M 69, 145, 161, 183

6th interval 170

8Rs of creativity 61–67

9:9 leader 108

‘20% bootlegging principle’ 147

acceptability 146

accounting 31–32, 140, 184

active experimentation 98–100

agility 157, 174–185

Alaska 15

Aliaxis 89–91

altered states 61

Amazon 111

ambiguity 21–22

Anderson, M. 163, 164

anticipation 164–165

antifragility 185

Apple 125, 207

approval, need for 13

Arthur D. Little (ADL) 4, 121–124

artificial intelligence (AI) 29–32, 183–184

assessment and appraisal 187, 188

Astra Zeneca 8

Attack of the Clones scenario 5, 7

attention 97–98

authenticity 108

authority 108–109

automation 4–6, 189–190, 193–194

autonomy 194–195

AZT/Zidovudine/Retrovir 106, 159, 166–169

Babbage, C. 2

Bach, J.S. 36

balance, work-life 42, 214–216

balanced scorecard 89–91

Ball, P. 33

Bandcamp 209

Bate, C. 20, 121–124

Beck, H. 129

bees 206–207

Belbin, M. 125–126

Bell, J. 30

Berry, J. 101

Berry, S. 101

best-fit approach 187

best-practice approach 187

biases 79

bicycle chaining at train station 75

bio-interface 206–209

bisociation 63

Black Sabbath 170

Blair, T. 51

bodily-kinaesthetic intelligence 36

Bohm, D. 110, 111

Bonam, M. 8–9

Bond, C. 75

bonds 133–136

bounded rationality 79, 80

bra holster 75

brain 33, 47; neuroplasticity 33, 96–98; neuroscience 95–98

Brain-Based Enterprises (BBEs) 25–32, 104

brainstorming 37–38, 60–61, 72

brainy people 26–29

branding 100–103

Branson, R. 19, 42, 55, 108, 109, 181, 197; and BA 66; surf suit business and 144

Brexit 10, 17–19, 48; conference about 136–137; see also EU referendum

bricolage 160

British Airways (BA) 66, 123–124

Brooks-Kimmel, B. 179

Buggles 150

bureaucracy 201, 202

BUS, CUS, US approach 89–91

capitalism 180

capsules, drug 166–169

career management 19–20, 187, 188

career uncertainty 19–20

cars, driverless 6–7

CaseWare 31

catalytic intervention style 118

catharsis 66; intervention style 118

change: disruptive 150–152; level and depth of 56

p.221

channels of communication 49, 52–54, 55, 144–145

charisma 108–109

Chatham Dockyard 177

Cheese, P. 4, 14, 22, 28–29, 150, 200

Chemistry Group 12, 191–193

Chemistry Lab 192–193

Childs, P. 113, 115

China 128

CIPD 189–191

citizen government 214

Clark’s Law of Revolutionary Ideas 143

Claxton, G. 78

cobra effect 20–21

codification of knowledge 28, 138

Coghill, J. 168

cognition 195

cognitive dissonance 170–173

Coca-Cola 100–101

ColaLife 100–101

collaboration in teams 113–115

Columbo (detective) 117

communication 203–204; of ideas 143–145; and influence 48–60, 104; virtual teams 120

competences, human 193–196

competitive advantage 179

competitive strategy 155

complexity 20–21

conference about Brexit 136–137

conformist innovators 172

confronting intervention style 117

conker tree ban 75

connectedness 194–195

connections (bonds) 133–136

consonance 146, 170, 173

constraints 65

contextual intelligence 34

continuous disruption 150–152

continuous personal development (CPD) 28

convergent thinking 61

coopetition 121, 179–180

coopetive advantage 194–196

core skills 29

corporate agility 157, 174–185

corporate culture 67–69, 187, 196, 197–199

creativity 204–205; and creative thinking 60–74; culture of 67–69; and innovation 82–83; systematic 69–74

critic role 126

critical thinking 29

cross-pollinators 143–147, 148

Csikszentmihalyi, M. 44, 66, 164

culture 187, 196, 197–199; of creativity 67–69

curiosity 67, 68, 196

customer bargaining power 155

cycle lanes 17, 20

Cynefin framework 108, 122

‘DADD’ (data attention deficit disorder) 46

data 79–82, 128

data overload 79, 80, 82

daydreaming 44

decision-makers 57, 58

decision-making 73, 74–82

deletion of information 53

deliberate practice 163–165

deliberate strategy 155

demographic change 14

deviant innovators 172

dialectic conversation 111

dialogue 109–113

Diamond, E. 209

diarrhoea 101

difference 120, 124–127

diffusion of products 59–60

direction, sense of 68, 69

directive interventions 116–117

Disney Creativity Strategy 126

disruptive change 150–152

dissociation 64

dissonance 146, 170–173

distortion of information 53

divergent thinking 60–61; see also creativity

diversity 120, 124–127

doing functions 202–203

double bonds 134, 135

dreamer role 126

Dreyfuss, H. 176

driverless cars and lorries 6–7

driverless trains 6

D’Souza, D. 22, 190

Dunbar’s number 204, 206–207

Dunning-Kruger effect 38, 117

Dylan, B. 10

Dyson, J. 65, 176, 209

early adopters 59

Eastman Kodak 198–199

education 14, 94–95, 195–196

Einstein, A. 35, 181

elegance of ideas 86

p.222

‘elephant eating’ principle 42

emergent strategy 155–157

emotional intelligence (EQ) 25, 29, 34, 37, 94–95, 104, 119

employability skills 29

endings 131

environmental interventions 142

episodic memory 97

Ericsson, K.A. 163, 164–165

Etheridge, J. 44–45

EU referendum 48, 50; Remain campaign 48, 54–57; see also Brexit

evolutionary innovation 87

execution 157

executive function 96–97

exercise 44

existential intelligence 36, 95

Experian 192

expert power 108–109

expertise 38

explicit to explicit learning 141

explicit knowledge 138, 139, 140

explicit to tacit learning 141

Exubera 77

facilitation of teams 116–127, 148

Farage, N. 51

feasibility 146

Fender Stratocaster 86–87

Fibonacci sequence 207

Filip of Belgium, King 10

first-mover advantage 176–179

fit 146

five forces model 155, 179

flexible working 14

flow 44–45, 65–66, 164

Ford, H. 107, 181

Fordism 107

forgiveness 68, 69

fragmentation 54–55

free improvisation 158

Frey, C.B. 193–194

future manifesto 212–216

Garcia, M. 163, 164

Gardner, H. 35–37, 95

gatekeepers 57, 58

gelatin drug capsules 166–169

Geldof, B. 51

generalisation 53–54

gig economy 13, 14, 19, 202; and teams 120–123

Gladwell, M. 159

Google 29–30, 38, 125, 128, 161, 207

Graham, L. 163

Grappelli, S. 159

Greenspan, A. 35

GSK 203

Haber process 150

Hammersley, B. 46–47

Handy, C. 120, 131–132, 150, 202

happiness 12, 15

Hawkwind 166

Heron, J. 116–118

HIV/AIDS medication 106, 159, 166–169

Hoover 176

human competences 193–196

human resources (HR): as organisation architects 200–206; ‘Six Pack’ 187–189; strategies and practice 186–196, 211

ideas: communicating 143–145; development 85–86; elegance 86; generating 69–71, 71–73

ignorance 37–38

implementation 70, 71, 73–74

improvisation 211; free 158; in music 158, 162–165; strategic 159–173, 211

India 20–21, 135, 174

indifferent majority 60

industry rivalry 155

influence 48–60

influencers 57, 58

information: deletion and distortion of 53; management of 79–82

information power 108–109

informing intervention style 117

innovation 82–92, 204–205; diversity and 125; improving probability of 85–88; office of innovation (OI) concept 199

innovation champions 181

innovators 59, 60; types of 172

inspired intelligence 34

intelligences 33–38; see also emotional intelligence, IQ, spiritual intelligence

Internet of Things 4

interpersonal intelligence 36

intervention styles 116–118

intrapersonal intelligence 36

intrapreneurs 143–147, 181

IQ 25, 26, 37, 92, 94–95, 104

irrational decision-making 74–75

p.223

Johari window 131–132

Johnson, G. 146, 170

Jones, G. 12, 192–193

Jones, T. 146–147

Kahneman, D. 78

Kapoor, A. 35

Kickstarter 176–177

knowledge 79–82; sharing in teams 131–143

knowledge management 148; dark side of 141–142; structures 137–141, 205

Kodak 198–199

Kolb learning cycle 34–35

Kutaragi, K. 145

laggards 59, 60

language 113

large corporations 120, 150

late adopters 59

late majority 59, 60

leadership 39–47, 104, 142; interventions 142; team leadership 106–115, 148

learning 33–34, 92–100; chemistry of 98–100; knowledge management and 141; leadership and continuous learning 45; organisational 174–185

Leave campaign 48, 50

Lee, M.C. 102, 103

leisure 44

Levitin, D. 44

life in the fast lane 45

Line 6 102

Lipinski, T. 113, 114

logical-mathematical intelligence 35–36

London: map of the Underground 129; transport in 17, 20, 21

lorries, driverless 6–7

love 67, 68

machine bureaucracy 201, 202

machine learning 140

MacKillop, N. 8

man-machine relationship 2–15

Man-Machine (Man(Woman) Machine): bio-interface 206–209; scenario 5, 7–9, 104, 106

management 106–107

market readiness 86–87

Martellucci, J. 160–161

master and servant relationships 132–133

matrix management 201–202

Matsushita 141

May, T. 124

McGill, S. 164–165

Mee, R. 198

Mehrabian, A. 52

messages 48–51, 54–55, 144

messengers 49, 51–52, 55, 144

meta-knowledge 94–95

meta level expertise 38

millennials 13–15

Miller, G. 55, 108, 136

mindfulness 46

Mintzberg, H. 155, 161

mistakes 166–169

moments of truth 102

money 12

Moore’s Law 10

Morita, A. 146

music: consonance and dissonance 170; improvisation in 158, 162–165

musical, rhythmic and harmonic intelligence 35

Musk, E. 15, 22, 144–145, 172

MyMVision 87, 101

NAF criteria 71–72, 146

napping 44

naturalistic intelligence 36

Nehme, J. 161

Netscape 177

network power 108–109

neuro-linguistic programming (NLP) 34, 52–54, 64

neuroplasticity 33, 96–98

neuroscience 95–98

new market entrants 155

Nielsen, I. 163–164

Nokia 37–38, 157, 183

non-directive interventions 117–118

non-linear conversations (NLCs) 111, 112

Nonaka, I. 138, 139

nostalgia 10

Nub Records 102–103

Obama, B. 9

office of innovation (OI) 199

one-sided messages 50

open-plan offices 46–47

open source teams 131–132

opportunity identification 69–71

opposites attract 124–127

option finding 69–71, 71–73

oral rehydration salts (ORS) 101

p.224

order 207

organisation structure 132, 200–210, 211

organisational learning 174–185

Osborne, M. 193–194

outsourcing 204

ownership 132–133

packaging of drug capsules 166–169

peer community 194

penicillin 166

‘people matter’ principle 191

perceptual positions 64–65

persistence 145

personal power (charisma) 108–109

personal preferences 119

personality traits 57–59

Peters, T. 190

Pfizer 19, 77, 159

physical intelligence 34, 37

Pivotal software 198

Planet of the Apes scenario 4–7

planning 153, 158–159

plasticity of the brain 33, 96–98

play 44

Porter, M. 155, 179

position power 108–109

post-truth politics 82

poverty eradication 21–22

power: knowledge and 142; sources of 108–109

prescribing intervention style 116–117

Prince 44, 163–164

prioritisation 41

probability of innovation 85–87

problem identification 69–71

process innovation 83–85

processing speed 97

product development lead times 178

product diffusion 59–60

product innovation 83

professional principles for better work and working lives 190, 191

professionalism 191

psychic concussion 110

q-bot 113–115, 204

randomisation 63

realist role 126

receivers 49, 54–60, 145

reciprocity 121

recruitment and selection 187, 188

Reed, L. 170

Rees-Mogg, J. 17

reframing 63

relational thinking 111

relationships: structure of 137–141, 205; in teams 132–141

relaxed attention 65–66

relearning 181–185

release 66

Remain campaign 48, 54–57

resource-based strategy 157

resource power 108–109

restriction 65

retreat strategy 64

reversal 65

revolutionary innovation 87

reward and recognition 187, 188

rigid plans 153, 158–159

risk 74–77

Riverford Farms 87, 91–92

road transport 6–7

Robinson, K. 94

Roche 147

Rogers, E. 59

ROI (return on iteration) 88–91

roles, team 125–126

romance 66

Rometty, G. 195

Rowan, S. 185

Ryle, M. 102

‘sacred cows’ 176–185, 211

SAP 193

saying no 42

scenarios for the man-machine relationship 4–9

Scholes, K. 146

Schwab, K. 34, 37, 194

scientific management 107

self-healing materials 185

selling ideas 143–145

Senge, P. 176

Sertl, J. 39, 194–196

service innovation 83

Siebert, H. 20

Sillitoe, M. 46

Silver, S. 145

simplicity 207–209

single bonds 134, 135

situational leadership 108

size: organisations 203–204, 207–209; teams 209

skills 28–29

p.225

Skype 75

sleep 47, 97

slogans 78

slowing down 46–47

small teams 209

SMART goals 48

Smit, T. 207–209

Smith, G. 94, 121–124, 172

snow problem for BA 123–124

Snowden, D. 108, 122

social capital 108–109

social learning 100

Sony 176; PlayStation 145

soul 37, 39–40; of a company 196; see also spirital intelligence (SQ)

speed 178

Sperry, R. 33

spiritual intelligence (SQ) 25, 36, 37, 94–95, 104

stability zone 202

Stacey, R. 108

Star Trek 78

Steere, W.C., Jr 19

Stein, S. 102

strategic alignment 181

strategic drift 181

strategic improvisation 159–173, 211

strategic innovation 83

strategy 40, 153–173, 211; evolution of thought on 153–157

Stravinsky, I. 162

streetwise innovation tactics 87–88

structural interventions 142

structure: of knowledge and relationships 137–141, 205; organisation 132, 200–210, 211

Student Finance England 80

sub-groups 54–55

substitutes 155

succession management 187, 188

Sugar, A. 19

suitability 146

Summers, L. 4

Supercell 133

supplier bargaining power 155

support systems 121

supporting intervention style 118

surgery 160–161

synthesis 121, 141

system 1 and system 2 decision-making 78

systematic creativity 69–74

systems interventions 142

tacit knowledge 138, 139, 140

tacit to tacit learning 141

Takeuchi, H. 138, 139

‘taking back control’ message 50

Taleb, N.N. 158–159

Taylorism 107

team development 126–127, 129–131; cycle 121, 136

team roles 125–126

teams: attributes needed for participation in 194–195; facilitation of 116–127, 148; leadership of 106–115, 148; performance 128–147, 148; relationships in 132–141; size 209

terrorist attacks 79

Tesla Motors 145, 172

thinking functions 202–203

thinking time 40–41

thought organisers 72

Tiffin system of lunchbox deliveries 174, 175

time management 40–44

timing 146–147

Torriani, R. 101

Touch Surgery 161

training and development 187, 188

trains, driverless 6

translation 29–30

triple bonds 134, 135

Trump, D. 10, 124, 158

trust 134, 135, 179

Tubes, The 10–12

two-sided messages 50

uncertainty 17–20

underfloor insulation 114–115

universal basic income 15, 22, 213

unlearning 181–185

upload-download model 93, 94

urgent and important grid 41

verbal-linguistic intelligence 35

Viagra 159

‘Video Killed the Radio Star’ (Buggles) 150

Virgin Group 69, 181

virtual teams 120–121

visual-spatial intelligence 35

volatility 17

VUCA issues 15, 16–24, 104; resolving 23–24

p.226

Wal-Mart 157

Walsh, W. 123

War of the Worlds scenario 4, 5, 106

Warren, S. 29, 31–32, 140, 183–184

Watson, G. 87, 91–92

Weber, M. 201

Wellcome Foundation 106, 107, 166–169

‘What Do You Want from Life?’ (The Tubes) 10–12

wicked problems 16; see also VUCA issues

wisdom 79–82

work: changing nature of 13–15, 189–190; CIPD principles for better work and working lives 190, 191; future manifesto 213–214

work groups, managing 195; see also teams

work-life balance 42, 214–216

working memory 97

X-rays 166

‘Yellow Pages’ type approaches 138

Zappa, F. 42, 79

Zidovudine/AZT/Retrovir 106, 159, 166–169

zinc 101

zone of proximal development (ZPD) 165