Passports and Visas

All visitors to Italy need a valid passport. For residents of the European Union (EU), European Economic Area (EEA), Switzerland, United States, Canada, Australia, New Zealand and Israel visas are required only for stays in excess of 90 days or for those intending to work, but check with your embassy before travelling. The Italian Foreign Office also has up-to-date details. Contact your consulate if you lose your passport, need a visa or wish to stay longer than 90 days.

Most countries have consular representation in Italy including Australia, Canada, New Zealand, UK and the US.

Customs and Immigration

Allowances for visitors for personal use, from the EU are almost unlimited. If you need medication, bring enough and keep a copy of your prescription. Check Customs Information website for allowances outside and within the EU.

Travel Safety Advice

Visitors can get up-to-date travel safety information from the UK Foreign and Commonwealth Office, the US Department of State and the Australian Department of Foreign Affairs and Trade.

Travel Insurance

It’s advisable to take out an insurance policy to cover cancellation or curtailment of your trip, theft, loss of money and baggage, and healthcare, including repatriation. Visitors from EU/EEA countries should bring a European Health Insurance Card (EHIC) which will give free or reduced healthcare including pre-existing medical conditions and routine maternity care, but will not cover repatriation.

Health

For urgent medical aid, go to the emergency (pronto soccorso) department of the Ospedale SS Giovanni e Paolo in Castello. For ambulance (ambulanza), dial 118. There are First Aid Points for tourists, open 8am to 8pm daily, in Piazza San Marco and Piazzale Roma. The Health Venice website lists doctors and pharmacies, and your hotel or a tourist office can give contact numbers for night doctors and dentists.

Pharmacies (farmacie) tend to open 9am–12.30pm and 4–7.30pm Monday to Friday, and 9am–noon on Saturdays. A rota (farmacie di turno) of night-time and Sunday opening is posted online and on pharmacy doors. The Un Ospite di Venezia booklet (see Visitor Information) also has this information. Italian pharmacists are trained to deal with minor ailments.

No inoculations are needed. Take a high-factor sunscreen in summer. An insect repellent and an electric plug-in insect killer will help guard against mosquitoes. It is safe to drink tap water and water from fountains unless you see the sign non potabile (not drinkable).

Personal Security

Venice is a safe city, but still has its share of pickpockets. Leave important documents and valuables in a hotel safe and only carry the money you need. Be extra vigilant at train stations, markets, on public transport, at the landing stages of the vaporetti – especially while boarding. Venice is safe at night, and women alone should encounter no trouble. Make sure you only use official taxis, or you may be overcharged.

In the event of a theft, report it at the nearest Questura (police station) and take your passport. But if you have lost your passport, consult your consulate immediately. In any emergency, call 118 for assistance (pronto soccorso); or call 113 for the police (Polizia di Stato) or 115 for the fire brigade (Vigili del Fuoco). If you leave anything on a train, contact the City Lost Property. Items left on vaporetti are kept at the ACTV Lost Property (Oggetti Smarriti) offices (7:30am–7:30pm daily) in Piazzale Roma for a week.

Travellers with Specific Needs

For travellers with specific needs, the Venezia Accessibile information pack, available on the Sanitrans website or at tourist offices, details the best way of getting around the 70 per cent of Venice. It lists barrier-free itineraries, arrangements for arriving by train, air and bus, public toilets, car parks, manageable bridges and travelling by vaporetto or motoscafo. It also lists shops where you can hire lightweight wheelchairs. Travellers can buy discounted single-fare tickets for the vaporetti, which last 75 minutes and allow a companion to travel free.

Museums and churches are usually free for wheelchair users and companions; call ahead or check with the tourist office. Specialist websites, such as www.europeforvisitors.com, list accessible hotels. The Sage Travel website is packed with detailed information. Can Be Done specializes in holidays and tailor-made packages.

Senior Travellers

Senior travellers are eligible for reduced fees to churches and museums, with a photographic ID as proof of age. If travelling by train, it’s best to buy the carta d’argento, which gives over-60s a 15 percent discount. Yearly card costs €30 (free to over-75s) and is available at stations, travel agencies or online.

Students and Young People

Students should bring an International Student Identity Card (ISIC) card with them for reduced fares and entry fees. Those aged 14 to 29 can get a Venezia Unica card (€6) for a 72-hour pass (€22) on public transport and other discounts.

Travelling with Children

Family passes are available for the vaporetti, museums and churches. Children under 6 travel free on public transport, and discounted or free entry to sights come with the Chorus Pass (under 11) and Museum Pass (under 6; see Visitor Information). Most restaurants will have children’s meals. Carry a pushchair, as negotiating the bridges can be tiring.

Currency and Banking

Italy uses the euro, the common currency of the European Union. Bank notes come in seven denominations – 5, 10, 20, 50, 100, 200 and 500 – and coins, eight: 1, 2, 5, 10, 20 and 50 cents, plus €1 and €2. There is no limit on the amount of cash you can bring into the country.

Banks are usually open 8:30am—1:30pm Monday to Friday and close at weekends and public holidays. Almost all banks have a cashpoint or ATM (bancomat), which displays the logos of the cards they accept, as well as giving multilingual instructions. Be careful to shield your PIN, which should consist of four digits only. It’s worth checking whether you need to inform your bank that you will be making foreign withdrawals before you leave. You should also find out the rate of commission and transaction charges. All major credit and debit cards (Mastercard, Visa, American Express) are widely accepted in Italy’s hotels, restaurants and shops. If you lose a card or have it stolen, report it immediately on the appropriate emergency number from your provider.

Foreign-exchange offices are open seven days a week, but commission rates tend to be high. Those at Venice’s train station and airport stay open until the evening and at weekends. Post offices offer the same service.

Telephone and Internet

Tri-band and GSM mobile phones will work in Italy, but confirm the roaming charges before you leave. The alternative – if your mobile can be unlocked – is to buy an Italian pay-as-you-go SIM card from TIM, Wind or Vodafone. Top-ups are available from tobacconists (tabacchi) and news-stands, where you can also buy phonecards (carte telefoniche) for public phone boxes. When calling an Italian landline, it must be prefixed by its full area code even within the city you are calling from, and the 0 must be kept when dialling an Italian number from abroad. To call Venice from abroad, dial the access code 00 39 (0 11 39 from the US and Canada, 00 11 39 from Australia), followed by the 041 city code. Mobile numbers begin with 3 and are not prefixed by a 0. Skype (www.skype.com) is the cheapest option for international calls.

Internet and Wi-Fi is widely available in hotels, some restaurants and cafés. You can buy access to the municipal Venice Wi-Fi network for 24hrs, 72hrs or a week through the Venezia Unica card, though this focuses on the main squares and thoroughfares.

Postal Services

Stamps (francobolli) can be bought at post offices and tabacchi, which are recognizable by the black-and-white “T” sign. Post offices are open in the morning Monday to Saturday. You can find a complete list with opening hours on the Italian Post website. Use the Posta Prioritaria service if you want letters to arrive quickly.

Television and Radio

Beside the three state TV channels – RAI 1, RAI 2 and RAI 3 – satellite and cable TV transmit foreign channels such as CNN, Sky News, and the BBC World Service in many languages. The main radio stations – Radio 1, Radio 2 and Radio 3 – are also run by RAI. Venice Classic Radio (www.veniceclassicradio.eu) and La Fenice Radio (www.lafenice.radio.net) both stream Italian classical music.

Newspapers

European and US newspapers are sold at large newsagents a day or so after publication. Local daily newspapers such as Il Gazzettino and La Nuova Venezia are useful for event listings, as is the national daily Corriere della Sera.

Opening Hours

Many museums are open daily, but times are subject to change, so it is wise to check. The main churches are usually open 10am–5pm Monday to Saturday. Food shops are open 9am–1pm and 4–7.30pm Monday to Saturday, except for Wednesday afternoon. In low season, clothing and gift stores close all day Sunday and also Monday mornings.

Public Holidays

Venice observes the following public holidays: New Year’s Day (1 Jan), Epiphany (6 Jan), Easter Monday (variable), Liberation Day and St Mark’s Day (both celebrated on 25 Apr) Labour Day (1 May), Republic Day (2 Jun), Assumption (15 Aug), All Saints’ Day (1 Nov), Salute (21 Nov), Immaculate Conception (8 Dec), Christmas Day (25 Dec), Boxing Day (26 Dec).

Time Difference

Italy is one hour ahead of Greenwich Mean Time (GMT) and changes to Daylight Saving Time (ora legale) from the Last Sunday in March to the last Sunday in October, putting the country two hours ahead of GMT. For all official purposes, Italy uses the 24-hour clock.

Electrical Appliances

The electrical current in Italy is 220V AC with two-pin, round-pronged plugs. Bring a travel adapter for electrical appliances.

Weather

Every season in Venice has its attractions, but July and August can get very hot (up to 30° C/86° F) and sticky. Spring and autumn are cooler (around 15° C/59° F). Between October and March, Venice often experiences acqua alta (tidal flooding), which spreads out from Piazza San Marco. Sirens give an alert to an impending flood, and a network of passerelle (wooden walk-ways) are erected on the main routes around the city. You can buy plastic overshoes and find details on tide height on the comune.venezia website.

Visitor Information

There are official tourist offices, Informazioni Turistiche, (IAT) at the airport, in Piazza San Marco, Santa Lucia train station and at Piazzale Roma, which provide city and vaporetto maps and other information. The free monthly magazine Un Ospite di Venezia – published in English as A Guest in Venice – gives listings, useful practical information, and boat timetables and is widely distributed in hotels. Look out, too, for wall posters advertising local festivities and cultural events. You can also pick up details of what’s on from the tourist offices, or consult the websites in the directory on this page. If you intend visiting a number of churches, consider a Chorus Pass (€12), which gives entry to 18 churches and organizes guided tours. (Single entrance to churches costs €3.) Though you are not required to cover your head, it is important to dress respectfully when visiting churches and avoid bare arms, shorts and beachwear. The Museum Pass (€24) allows entry to 11 museums. The most comprehensive pass, however, is the Venezia Unica city pass, which you can tailor to your needs. It gives access to museums, churches, vaporetti, public toilets and Wi-Fi. It is also available at various points around the city and online.