Index
A, B
AJAX calls
Automated call distribution (ACD) system
app
events
functions
install
queue handling function
set up
source code
C, D, E
chatManage class
Click-to-call call center
configuration
control panel
Flybase
set up
templates files
tools
Twilio
un and pw variables
F
Flybase
G
Group chat system
configuration
file creation
Flybase API Key
folder structure
groupManager class
group members
groups collection
Heroku
install
listeners
notifications
send/receive text
setup
SMS
sorting message
Twilio
groupManager class
H
Heroku
install
set up
website
I, J, K
in-queue events
L, M
Live blogging
Flybase API Key
install
setup
Twilio
N, O, P
new-caller event
Q
queueName variable
R
Real-time call tracking dashboard
dashboard folder
display
set up
S
Salesforce Open CTI
sendMessage function
serve-static module
SMS call center
AJAX
client
CSS
inbound/outbound
install
node_modules folder
sending/receiving text
set up
SMS reminder app
cron
messaging URL
receiving SMS messages
save users, Flybase
Twilio
variable
Softphone
AJAX calls
css
Salesforce
set up listeners
startWebSocket function
T
Twilio
TwiML
TwimlResponse
U, V, W, X, Y, Z
update_agent function
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