| A | education of, 111 |
| action plans | elements of, 31-32 |
| commitment to, 99 | interviews with, 32-33 |
| design of, 4-5, 18-19 | readiness of, 33-34 |
| examples of, 86-89 | reflection and, 72-73 |
| goals and, 84-85 | resistance of, 18, 29-30, 33, 34, 69-71, |
| importance of, 79-81 | 79-80 |
| progress and, 87, 89 | self-discovery and, 39-40 |
| self-evaluation of, 95 | types of, 25-26 |
| template for, 96 | climate surveys, 58, 59 |
| active listening, 39-40 | coaches |
| advice, challenges and, 123-24 | challenges of, 109, 124 |
| advocacy, 45-46, 101-3 | characteristics of, 31-32 |
| agreements, coaching, 3, 16-17, 31, 35-37 | data analysis and, 62-64 |
| analysis | education for, 24, 122 |
| of data, 4, 17-18, 20, 52, 62-67 | evaluation of, 119-20 |
| of gaps, 92 | interviews with, 32-33 |
| assessments, client, 33-34 | roles of, 10, 16, 26-27 |
| types of, 24 | |
| B | coaching |
| barriers, for stuck clients, 103-5 | action plans for, 4-5, 18-19 |
| behaviors, nonverbal, 43-45 | agreements for, 3, 16-17, 31, 35-37 |
| brainstorming, 100, 102-3 | benefits of, 127 |
| budgets, measurement of, 119-20 | challenges of, 124 |
| change practices vs., 2, 8, 9-10 | |
| C | characteristics of, 1 |
| career coaching, 25-26 | consulting vs., 2, 8, 10 |
| certifications, coaching, 24 | definition of, 7-8 |
| challenges, 109, 123-25 | environments for, 41-42 |
| change | ethics in, 3, 31, 34-35 |
| barriers to, 103-5 | language of, 42-43 |
| environments for, 90-91 | mentoring vs., 2, 8, 9 |
| strategies for, 7-8 | questions in, 39-40, 42 |
| change practices, coaching vs., 2, 8, 9-10 | relationships in, 3, 6, 16-17, 20-21, 26-27 |
| checklists | roles in, 6, 22-23 |
| for agreements, 35-37 | therapy vs., 2, 8, 9 |
| for program design, 115 | types of, 25-26 |
| clients | coaching programs |
| barriers for, 103-5 | challenges of, 123-25 |
| data and, 54-55, 60-62 | design of, 107-10, 114-16 |
| coaching programs (continued) | ethics, 3, 31, 34-35 |
| integration of, 110-12 | evaluation, of coaches, 119-20 |
| management of, 5-6, 19, 26-27, 107-9 | evidence-based coaching, 8, 10-12 |
| marketing of, 116-18, 122 | executive coaching, 10, 25-26 |
| measurement of, 118-21 | external coaches, internal vs., 24 |
| template for, 125 | |
| visions of, 112-13 | F |
| coaching space, 41-42, 73-75 | fear, 104 |
| COACH model, 5, 19, 100-103, 106 | feedback |
| cognitive approaches, 10-12 | benefits of, 6, 7, 70 |
| commitment, 99, 100, 103 | data and, 4, 18, 21, 26-27, 64-67 |
| communication skills, 3-4, 17, 26-27 | as data collection method, 55-56 |
| connections, making, 73-76 | example of, 69-71, 74-75, 77 |
| consulting, coaching vs., 2, 8, 10 | goals and, 82-83 |
| contracts, 35-37 | reflection and, 72-73 |
| conversations, 64-67, 100 | techniques for, 76-78 |
| coordination of coaching programs, 110-12 | feedback surveys, 93 |
| costs, measurement of, 119-20 | fit, coach and client, 31 |
| fit of data gathering tool/method, 60 | |
| D | focus groups, 58, 59-60, 61 |
| data | free from language, 82-83 |
| analysis of, 4, 17-18, 20, 52, 62-67 | |
| benefits of, 54 | G |
| collection of, 26-27, 53-56, 60-62 | gap analysis, 92 |
| collection tools for, 55-62 | goals |
| context of, 71-72 | action plans and, 84-85 |
| decision making and, 77 | commitment and, 99 |
| dialogue and, 64-67 | design of, 4-5, 18-19, 26-27, 82-83 |
| feedback of, 4, 18, 21, 26-27, 64-67 | feedback and, 82-83 |
| importance of, 51-53 | importance of, 79-81 |
| maps of, 64 | for meetings, 100, 102 |
| decision makers, 77, 116-17 | partnerships and, 90-91 |
| dialogue | SMART and, 84-87 |
| COACH model in, 5, 19, 100-103, 106 | |
| data and, 64-67 | I |
| discussion vs., 42-43 | ICF (International Coach Federation), 24, |
| example of, 46-49 | 34-35 |
| importance of, 49 | ideas, sharing of, 45-46 |
| partnerships in, 40-41 | image studies, 57, 59 |
| skills for, 3-4, 17, 26-27, 43-46 | impatience, 104-5 |
| techniques for, 39-40, 46, 47, 49-50 | inference, ladders of, 11-13 |
| inquiry, 45, 100-103 | |
| E | integration, of coaching programs, 110-12 |
| education | internal coaches, external vs., 24 |
| for coaches, 24, 122 | interviews, 32-33, 61-64 |
| of coaching programs, 116-18 | |
| of employees, 111 | L |
| of managers, 111, 117-18 | ladder of inference, 11-13 |
| effectiveness, 119-21, 123 | language |
| ego, 104 | of coaching, 42-43 |
| employee opinion surveys, 58, 59 | free from language, 82-83 |
| employees, 111 | leadership coaching, 11, 25-26 |
| environments, 41-42, 90-91 | linking, 21 |
| listening, 39-40, 43-45 | |
| M | professional development, 24, 122 |
| management, of coaching programs, 5-6, 19, | programs. See coaching programs |
| 26-27, 107-9 | progress |
| managers, 111, 117-18 | action plans and, 87, 89 |
| maps, data, 64 | measurement of, 87, 89, 119-21 |
| marketing, of coaching programs, 116-18, 122 | tracking of, 4-5, 18-19, 26-27 |
| measurement | publicity of results, 122 |
| of coaching programs, 118-21 | |
| methods for, 91-95 | Q |
| of progress, 87, 89, 119-21 | quantitative gap analysis, 92 |
| meetings | questions |
| COACH model for, 100-103, 106 | coaching and, 39-40, 42 |
| conducting of, 5, 19, 26-27 | in coaching interviews, 32-33 |
| environments for, 41-42 | for data collection, 67 |
| example of, 97-99 | for feedback conversations, 65 |
| objectives for, 100, 102 | on goals, 83 |
| planning of, 106 | inquiry and, 45 |
| stakeholders and, 117 | |
| mental models, 10-11 | R |
| mentoring, coaching vs., 2, 8, 9 | readiness |
| mindmaps, 87, 89 | of clients, 33-34 |
| models | of organizations, 113-14 |
| COACH model, 5, 19, 100-103, 106 | reality tests, 83 |
| mental models, 10-11 | reflection, 72-73 |
| organizational coaching model, 3-6, 15-21, | relationships |
| 26-27 | challenges of, 123 |
| systems model, 21-22 | in coaching, 3, 6, 16-17, 20-21, 26-27 |
| motivation, 103-5 | COACH model in, 5, 19 |
| elements of, 31-32 | |
| N | establishment of, 29-31 |
| nonverbal behaviors, 43-45 | resistance |
| of clients, 29-30, 33, 34 | |
| O | example of, 69-71, 79-80 |
| objectives, for meetings, 100, 102 | types of, 18 |
| observations, 56, 58, 60, 93-94 | resources for coaches, 122 |
| organizational coaching | results |
| approach for, 1 | measurement of, 91-95, 118-21 |
| model for, 3-6, 15-21, 26-27 | of meetings, 100, 102 |
| programs in, 22 | publicity of, 122 |
| organizations | tracking of, 87, 89 |
| challenges for, 124-25 | ROI (return-on-investment), 5-6, 118-21 |
| ICF (International Coach Federation), 24, | roles, 6, 10, 16, 22-23, 26-27 |
| 34-35 | |
| readiness of, 113-14 | S |
| scenarios, for coaching, 23 | |
| P | self-assessments, 56, 57, 62-64, 94-95 |
| partnerships | self-discovery, 39-40 |
| in coaching, 6 | shadowing, 58, 60 |
| creation of, 3-4, 17, 21, 26-27 | SMART, 84-87 |
| dialogue in, 40-41 | stakeholders, 19, 111, 116-17 |
| goals and, 90-91 | strengths movement, 53 |
| stakeholders and, 117 | surveys, 57, 58, 59, 61, 62-64, 93 |
| performance coaching, 25-26 | systems approach, 26-27, 110-12 |
| priorities, 51-52 | systems model, 21-22 |
| T | |
| techniques | |
| for dialogue, 39-40, 46, 47, 49-50 | |
| for feedback, 76-78 | |
| tests, reality, 83 | |
| themes, data and, 64-67 | |
| therapy, coaching vs., 2, 8, 9 | |
| 360-degree surveys, 57, 59, 61, 62-64 | |
| tools | |
| for cognitive approaches, 8, 10-13 | |
| for data collection, 55, 62 | |
| training | |
| for coaches, 24, 122 | |
| coaching vs., 2, 8, 9 | |
| V | |
| visions, 112-13 | |
| W | |
| WLP (workplace learning and performance) | |
| professionals, 2 | |
| workplace coaching, 11 | |
| workplace conversations, 3-4, 17 |
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