Index
A
acknowledgment
(communication category), 34
affinity diagrams, 71–72
agendas
for business modeling workshops, 116–126
for business process modeling workshops, 116–126
conducting meetings using, 21–22
for deliverable inspection meeting, 174–180
as management technique, 76
preparing, 14–18
for prototype review meetings, 130–136
for requirements elicitation interviews, 85–92
for requirements elicitation workshops, 97–107
for requirements specification review meetings, 154–166
for risk management workshops, 139–148
tabling items on, 21
analysis. See group analysis skills anonymous brainstorming, 69
artifacts, 16
B
bad faith, 35
behaviors, managing, 35, 76
binary searches, 69
brainstorming, 65–72
brainwriting, 69
break-out groups, 46–47
BSLC (business solution life cycle), 61, 170
business modeling workshops
agenda for, 116–126
challenges, 111
meeting management, 111–113
participants in, 111
purpose and benefit, 110
business opportunities,
framing, 43–44
business problems, framing, 43
business process modeling workshops agenda for, 116–126
challenges, 114
meeting management, 114–116
participants in, 114
purpose and benefits, 113–114
business solution life cycle
(BSLC), 61, 170
C
cause-and-effect diagram, 53–56
closing meetings, 22–23, 76
collaboration, team, 13, 15
communication categories, 34–35. See also group communication skills conflict resolution, 20, 27
consensus decision-making, 63–65
content leadership, 27
content, separating from process, 41–42
D
debriefing, 84
decision grids, 74–75
decision-making. See group
decision-making
deficiency assessment, 50–51
deliverable inspection meetings
agenda for, 174–180
challenges, 171
meeting management, 172–174
participants in, 172
purpose and benefits, 171
direction
(communication category), 35
discovery sessions, 79
discussion
communication categories, 34–35
controlling meeting, 60, 76
facilitated, 26–27, 45, 76
E
effective meetings. See also meeting management
alternatives to, 3–4
closing, 22–23
conducting, 21–22
controlling discussions in, 60
following up after, 23
goals of, 3
opening, 18–19
purpose of, 2–3
reasons for, 3
results of inadequacies, 6
types of, 1, 4–5
F
facilitating commitment, 59
facilitating leadership style, 42
facilitation
benefits of, 26–27
defined, 25
skills required, 40
subject matter expertise versus, 27
team, 61
techniques for, 21–22
facilitators
defined, 25
development activities for, 181
leading discussions, 33–35
planning for success, 35–37
skills required, 39–40, 182
feedback
as communication category, 34
debriefing and, 84
requirements elicitation via, 79
fishbone diagram, 54–56
flip charts, 47–48
floating questions, 59
focus groups, 4
focusing questions, 59
following up after meetings, 23, 84
force field analysis, 52–53
G
gap analysis, 50–51
ground rules, establishing, 19–21
group analysis skills
break-out groups, 46–47
facilitated discussions, 44–45
flip charts, 47–48
force field analysis, 52–53
framing problems/opportunities, 43–44
gap analysis, 50–51
identifying interests, 42
presentations, 45–46
root cause analysis, 53–56
separating content from process, 41–42
storyboards, 48–50
SWOT analysis, 51–52
group communication skills
asking pointed questions, 58–60
choosing words carefully, 57
listening, summarizing, reframing, 57–58
group decision-making
brainstorming in, 66–72
consensus in, 63–65
decision grids in, 74–75
meeting ground rules for, 20
multivoting in, 72–73
nominal group technique in, 73–74
options for, 63
selecting process, 16
surveys in, 65–66
group leadership, 60–62
group process models
group decision-making, 62–75
group leadership, 60–62
keeping meetings on track, 75–77
guidance
(communication category), 35
I
idea mapping, 69–70
informational meetings, 4
instruction
(communication category), 35
interests, identifying, 42
interviews
description, 4
requirements elicitation via, 79, 81–92
Ishikawa diagram, 53–56
J
JAD (joint application design)
workshop, 93
Jung, Carl, 32
K
knowledge café, 69
L
leadership
facilitating style of, 42
group, 60–62
presentation style of, 42
team, 61–63
lessons learned, collecting, 23
M
MBTI (Myers-Briggs Type Indicator), 32–33
meeting management. See also agendas; effective meetings
for business modeling workshops, 112–113
for business process modeling workshop, 114–116
closing meetings, 22–23, 76
conducting meetings, 21–22
for deliverable inspection meeting, 172–174
designing objectives, 12
determining participants, 12–14
establishing foundation, 11–12
establishing ground rules, 19–21
following up after meetings, 23
keeping meetings on track, 75–77
managing behaviors, 35, 76
opening meetings, 18–19, 76
preparing agenda, 14–18
for prototype review meetings, 128–129
for requirements elicitation interviews, 83–85
for requirements elicitation workshops, 95–96
for requirements specification review meetings, 152–154
for risk management workshops, 138–139
motivation, effective facilitation and, 28
multivoting, 72
Myers-Briggs Type Indicator
(MBTI), 32–33
N
nominal group technique (NGT), 73–74
O
objectives, defining, 12
opening meetings, 18–19, 76
opportunities (SWOT), 51–52
ownership, effective facilitation and, 27
P
participants
in business modeling workshops, 111
in deliverable inspection meeting, 172
determining, 12–14
effective facilitation and, 26
in prototype review meetings, 128
in requirements elicitation interviews, 82
in requirements elicitation workshops, 94
in requirements specification review meetings, 152
in risk management workshops, 138
personality, measuring, 32–33
planning for success, 35–37
play (communication category), 35
political agendas, 13
presentation leadership style, 42
presentations, 45–46
prioritizing brainstorming ideas, 68
probing questions, 59
processes. See also group process models
business process modeling workshops, 113–126
facilitation as, 25
focusing on, 2
separating from content, 41–42
validation, 169
verification, 169
process leadership, 27
prompting questions, 59
prototype review meetings
agenda for, 130–136
challenges, 127
meeting management, 128–129
participants in, 128
purpose and benefits, 127
prototyping
with prototype review meetings, 127–136
requirements elicitation via, 79
Q
quality, effective facilitation and, 26
questioning
as communication category, 34
facilitators’ skill sets, 182–183
with pointed questions, 58–60
sequential, 71
20 questions, 69–71
R
redirecting questions, 59
red-letter words, 57
reframing questions, 59
Request for Quote (RFQ), 170
requirements analysis meetings
agendas for, 116–126, 130–136, 139–148
business modeling workshops, 110–113, 116–126
business process modeling workshops, 113–126
challenges with, 110–111, 114, 127, 137
prototype review meetings, 127–136
purpose of, 109–110
risk management workshops, 137–148
requirements elicitation meetings
agendas for, 85–92, 97–107
challenges with, 80, 82, 93–94
interview process, 79, 81–92
preparing for, 16–18
purposes of, 79–80
roles and responsibilities for, 80–81
techniques for, 79
workshop process, 16–18, 79, 93–107
requirements specification review meetings
agenda for, 154–166
challenges with, 150
meeting management, 152–154
participants in, 152
purpose of, 149–151
requirements validation meetings
agenda for, 174–180
challenges, 170–171
deliverable inspection meeting, 171–180
purpose, 169–170
RFQ (Request for Quote), 170
risk management workshops
agenda for, 139–148
challenges, 137
meeting management, 138–139
participants in, 138
root cause analysis, 53–56, 70
S
sequential questioning, 71
Six Sigma program, 26
skill building, effective
facilitation and, 27
storyboards, 48–50
strategic focus, effective
facilitation and, 27
strengths (SWOT), 51–52
subject matter expertise, 27, 42
summarizing questions, 59
surveys
as decision-making tools, 65–66
requirements elicitation via, 79
SWOT analysis, 51–52
T
tabling agenda items, 21
team collaboration, 13, 15
team development
facilitating, 27–33, 61
five-stage model, 61–62
team leadership, 61–62
teams, defined, 29
threats (SWOT), 51–52
Total Quality Management
movement, 26
20 questions, 69–71
V
validation process, 169
verification process, 169
W
weaknesses (SWOT), 51–52
words, choosing carefully, 57
working sessions, 4
workshops
business modeling, 110–113, 116–126
business process modeling, 113–126
description, 4
joint application design, 93
organizing, 18
requirements elicitation, 16–18, 79, 93–106
risk management, 137–148