SUGGESTED RESOURCES

Cartwright, T. (2003). Managing conflict with peers. Greensboro, NC: CCL Press.

Deutsche, M. (1974). The resolution of conflict: Constructive and destructive practices. New Haven, CT: Yale University Press.

Furlong, G. (2005). The conflict resolution toolbox: Models and maps for analyzing, diagnosing and resolving conflict. New York, NY: Wiley.

Goulston, M., & Ullman, J. (2013). Real influence: Persuade without pushing and gain without giving in. New York, NY: AMACOM.

Patterson, K., Grenny, J., McMillan, R., & Switzer, A. (2002). Crucial conversations: Tools for talking when stakes are high. New York, NY: McGraw-Hill.

Popejoy, B., & McManigle, B. (2007). Managing conflict with direct reports. Greensboro, NC: CCL Press.

Rahim, M. A. (2000). Managing conflict in organizations. Westport, CT: Greenwood Press.

Runde, C., & Flanagan, T. (2013). Becoming a conflict competent leader: How you and your organization can manage conflict effectively (2nd ed.). Hoboken, NJ: Wiley.

Scharlatt, H. (2008). Selling your ideas to your organization. Greensboro, NC: CCL Press.

Scharlatt, H., & Smith, R. (2011). Influence: Gaining commitment, getting results (2nd ed.). Greensboro, NC: CCL Press.

Sharpe, D., & Johnson, E. (2002). Managing conflict with your boss. Greensboro, NC: CCL Press.

Shell, G. R. (2006). Bargaining for advantage: Negotiation strategies for reasonable people. New York, NY: Penguin USA.

Wall, B. (2008). Working relationships: Using emotional intelligence to enhance your effectiveness with others. Boston, MA: Nicholas Brealey America.

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