Notes

1 The Great Disengagement

1 Annamarie Mann and Jim Harter, “The Worldwide Employee Engagement Crisis,” Gallup Business Journal, January 7, 2016.

2 http://joshbersin.com/2015/09/a-new-market-is-born-employee-engagement-feedback-and-culture-apps.

3 Alvin Toffler, Future Shock, (New York: Random House, 1970).

4 Buckminster Fuller, Critical Path, (New York: St. Martin’s Press, 1982).

5 Jack Copeland, Colossus: The Secrets of Bletchley Park’s Codebreaking Computers, (Oxford, UK: Oxford Press, 2006).

6 Michael C. Jensen, and William Meckling, “Theory of the First: Managerial Behavior, Agency Costs, and Ownership Structure,” (Rochester, N.Y.: University of Rochester, 1976).

2 A Change of Heart

1 Look Up, video by Gary Turk, www.garyturk.com.

2 Dean Schabner, “Americans Work More Than Anyone,” abcnews.go.com, May 1, 2016

3 Christopher Ingraham, “The Astonishing Human Potential Wasted on Commutes,” Washington Post, February 25, 2016.

4 Carmine Gallo, “Southwest Airlines Motivates Its Employees With a Purpose Bigger Than a Paycheck,” Forbes, January 21, 2014.

5 Christopher Elliot, “Southwest Airlines Pilot Holds Plane for Murder Victim’s Family,” Elliott.org, January 10, 2011.

3 The Art of Change

1 John Wayne, www.brainyquote.com/quotes/authors/j/john_wayne.html.

2 “Legendary Duet,” Oprah Show, May 30, 2008.

3 Seth Godin, www.brainyquote.com/quotes/quotes/s/sethgodin412226.html.

4 Geoff Colvin, “How to Build the Perfect Workplace,” Fortune, March, 2015.

4 Mission, Vision, and Purpose: Fuel for Change

1 Maya Angelou, www.brainyquote.com/quotes/quotes/m/mayaangelo392897.html.

2 George Washington Carver, www.brainyquote.com/quotes/quotes/g/georgewash158551.html.

3 “Peanut Man,” Time, June 14, 1937, retrieved August 10, 2008.

4 Starbucks, “Our Mission Statement,” www.starbucks.com/about-us/company-information/mission-statement.

5 The Visibility Initiative

1 Elie Wiesel, www.brainyquote.com/quotes/authors/e/elie_wiesel.html.

2 Dale Carnegie and Joseph Berg, The Art of Public Speaking, (North Charleston, S.C.: CreateSpace, November 9, 2015).

3 Gary Vaynerchuk, www.brainyquote.com/quotes/authors/g/gary_vaynerchuk.html.

4 Jim Rohn, www.goodreads.com/quotes/1798-you-are-the-average-of-the-five-people-you-spend.

5 “The Influencers,” 60 Minutes, CBS News, October 23, 2016.

6 The Support System

1 “62nd Academy Awards.” https://en.wikipedia.org/wiki/62nd_Academy_Award.html.

2 Oprah Winfrey, www.brainyquote.com/quotes/quotes/o/oprahwinfr132401.html.

3 Norman Vincent Peale, www.brainyquote.com/quotes/quotes/n/normanvinc109427.html.

4 Bill Walsh, www.brainyquote.com/quotes/quotes/b/billwalsh405751.html.

7 What Is an Engagement CEO?

1 Richard Branson, “Virgin America: Look After Your Staff,” www.virgin.com/richard-branson/look-after-your-staff.

2 Cale Guthrie Weissman, “Why Marissa Mayer’s Talent Acquisition Strategy Failed,” Fast Company, July 26, 2016.

3 “The Highest Rated CEOs List,” Glassdoor, www.glassdoor.com/Award/Highest-Rated-CEOs-LST_KQ0,18.htm.

4 Jeff Schmitt, “Executive Q&A Bain’s Bob Bechek,” Poets & Quants, April 30, 2016.

5 Hope King, “This Tech CEO Is More Loved Than Mark Zuckerberg, CNN Money, June 8, 2016.

6 Laura Entis, “The Top Ten Companies to Work For” Entrepreneur, December 10, 2014).

7 Glassdoor review, www.glassdoor.com/Reviews/Facebook-Reviews-E40772.htm, May 17, 2014.

8 Mark Zuckerberg, www.azquotes.com/quote/685738.

9 Jeff Weiner, “Hope You Find His Advice as Invaluable as I Have,” LinkedIn, www.linkedin.com/pulse/20140210025756-22330283-five-keys-to-happiness

8 The Right Fit

1 Jane Porter, “You’re More Biased Than You Think,” Fast Company, October 6, 2014.

2 Ibid.

3 Geoff Colvin, “How to Build the Perfect Workplace,” Fortune, March 5, 2015.

4 Glenn Rifkin, “Big Data, Predictive Analytics & Hiring,” (Korn Ferry Institute, Briefings, May 12, 2014).

9 Mid-Management: Engagement’s Final Frontier

1 Jack Zenger and Joseph Folkman, “Why Middle Managers Are So Unhappy,” Harvard Business Review, November 24, 2014.

2 Robert McKinney, Michelle McMahon, and Peter Walsh, “Danger in the Middle: Why MidLevel Managers Aren’t Ready to Lead,” Harvard Business Review, March, 2013.

3 Ethan Mollick, “Why Middle Managers May Be the Most Important People in Your Company,” Knowledge@Wharton, May 25, 2011.

4 Joe Klass, The 12 Steps to Happiness, (Center City, Minn.: Hazelden Publishing, 1982).