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Copyright 2021 Carla Diana

All rights reserved

No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to [email protected] or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, MA 02163.

The web addresses referenced in this book were live and correct at the time of the book’s publication but may be subject to change.

Library of Congress Cataloging-in-Publication Data

Names: Diana, Carla, author.

Title: My robot gets me : how social design can make new products more human / Carla Diana.

Description: Boston, MA : Harvard Business Review Press, [2021] | Includes index. |

Identifiers: LCCN 2020047850 (print) | LCCN 2020047851 (ebook) | ISBN 9781633694422 (hardcover) | ISBN 9781633694439 (ebook)

Subjects: LCSH: Home automation. | Product design—Social aspects. | Artificial intelligence. | Human behavior. | Design and technology.

Classification: LCC TK7881.25 .D53 2021 (print) | LCC TK7881.25 (ebook) | DDC 658.5/752—dc23

LC record available at https://lccn.loc.gov/2020047850

LC ebook record available at https://lccn.loc.gov/2020047851

ISBN: 978-1-63369-442-2

eISBN: 978-1-63369-443-9

The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Publications and Documents in Libraries and Archives Z39.48-1992.

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