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Getting It Right When It Matters Most
Cover
Half-Title Page
Title Page
Copyright
Description
Contents
Rave Reviews for Getting It Right When It Matters Most
Foreword
Acknowledgments
Introduction
Chapter 1 Getting It Right
Part I Self
Chapter 2 Me, Myself, and I
Chapter 3 Activating Your Best Self
Part II Outlook
Chapter 4 Sharpening Your Outlook against Misperceptions
Chapter 5 Minimizing Threats and Maximizing Rewards
Chapter 6 Mindfulness in the Moment
Chapter 7 Choosing Your Best Outlook for Action
Part III Action
Chapter 8 Taking Action in Your Moments That Matter
Chapter 9 Asking Quality Questions
Chapter 10 Four Steps for Successful High-Stakes Conversations
Chapter 11 Managing Negative Reactions in Your High-Stakes Conversations
Part IV Reflection
Chapter 12 Practice Reflection
Chapter 13 Pulling It All Together for Productive Moments That Matter
Chapter 14 “But It Didn’t Work!” Read on
References
About the Authors
Index
Backcover
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