Foreword

During unprecedented, uncertain, and often volatile moments—whether in history or in our personal and professional lives—we need a game plan more than ever. With reflection, reevaluation, and prioritization, many of us come through such challenges by acquiring a better sense of what’s most important—paying that forward to our families, businesses, and communities.

In my role as a leader, consultant, and an occupational therapist, I often meet people when they’re stuck, overwhelmed by injury, illness, or stressful life events for which no quick fix exists. While these challenges can happen to any of us—and our knowledge, skills, grit, passionate benevolence, and creativity will help—many lack a process for putting it all together and calling on it when faced with a real-world situation. Getting It Right fills the need for a research-informed, action-oriented, situationally driven game plan for the moments that matter most to our individual and collective success.

I often hear clients say, “Life is real!” when faced with the most complex challenges (e.g., managing organizational-level change, developing and sustaining healthy relationships, excelling in a new personal or professional role). We know that mastering these challenges—for our own success and that of our partners—calls on individuals and groups (teams, businesses, families, and communities) to strengthen their adaptive capacities and work together; but effective strategies for transforming dreams of success into real-world solutions are hard to find. Getting It Right with its powerful SOAR cycle is perfect for anyone who fears their challenge is insurmountable, wonders how to begin self-leadership, or still insists there’s no instruction manual for life’s most complex problems. So, when life gets real (and it will eventually), start putting all your knowledge, skills, grit, and life experiences to work in the SOAR process. Mastering the moments that matter will be the key to success, individually and as a whole.

When referring to the title Getting It Right, the sharper image of what “it” is (the goals and intentions we urgently want and need to pursue) begs the next question, “How will we get there?” This book closes the gap between knowing what I want and mindfully, systematically making it happen—for myself and my partners. It offers both a roadmap and a pair of wise, lighthearted tour guides who help readers mobilize their knowledge, skills, and valuable life experiences to realize their goals. The authors’ SOAR process (complete with tips for avoiding or resetting after common mistakes) promises to help readers resolving their current challenges and becoming more adaptive and ready to tackle inevitable future challenges. Readers who are ready to SOAR need look no further than Getting It Right When It Matters Most.

Don’t be fooled by the authors’ straight-talk, humor, or talent for storytelling. A deeper insight into Gambill and Carbonara’s indispensable, tested and proven, collective wisdom arrives in the intro, when they explain that discrete skills taught in other books (e.g. mindfulness practices or communication strategies) are inadequate for resolving realworld problems, and Getting It Right is the first book to put it all together with a comprehensive cycle that you can apply to any situation that is important, complex, and relational. No other leadership experts are more qualified than these two when it comes to leading readers through the critical (and totally do-able) process of understanding one’s Self, choosing your best Outlook, selecting the right Actions, and engaging in meaningful Reflection for growth (SOAR). What makes Getting It Right such a fun read is that it’s not only for the once-in-a-lifetime scenario its title implies. Instead, it’s as much an everyday game plan—improving with practice and discovery—as a real-world, high-stakes strategy from two deeply informed, intrepid, and passionate leadership coaches who are still in the game.

—M. Heather McKay, PhD, OT/L, founder of Partnerships for Health www.pfhnc.com

Dr. McKay is an occupational therapist, dementia care specialist, and international trainer/speaker on topics related to dementia care and caregiver education

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