CONTENTS

Introduction

Can We Talk?

Find the right words when discussing what matters most.

by Daisy Dowling, Series Editor

Section 1

Listen—and Be Heard

Have Productive and Balanced Conversations

1. Four Conversations Every Overwhelmed Working Parent Should Have

With your boss, your children, your partner, and yourself.

Joseph Grenny and Brittney Maxfield

2. Set Boundaries, Foil Boundary Predators, and Say No

Scripts to help you draw the line—and stand behind it.

Priscilla Claman

3. What Great Listeners Actually Do

Using your “listening ears” is not enough.

Jack Zenger and Joseph Folkman

4. How to Listen When Your Communication Styles Don’t Match

Have better conversations with venters, belaborers, and condescenders.

Mark Goulston

5. Be Someone Others Can Confide In

Get beyond pleasantries.

Deborah Grayson Riegel

Section 2

Use Your Words

Turn Adversarial Conversations into Civil Discourse

6. How to Make Sure You’re Heard in a Difficult Conversation

Grown-ups shouldn’t point fingers or call people names, either.

Amy Gallo

7. Eight Ways to Get a Difficult Conversation Back on Track

Reframe to see a partner, not an opponent.

Monique Valcour

8. When to Skip a Difficult Conversation

Twelve questions to help you consider what to say—or whether to delay.

Deborah Grayson Riegel

Section 3

Mentioning the Unmentionables

Tough Discussions at Work

9. Communicating Through a Personal Crisis

How—and how much—to disclose.

Sabina Nawaz

10. When You Need to Take Time Off Work for Mental Health Reasons

It’s much harder to talk about than carpal tunnel surgery.

Barbara Ricci

11. Asking for an Extended Leave for a Family Issue

Adopt a problem-solving approach.

Denise M. Rousseau

Section 4

Table Talk

Tough Discussions with Your Family

12. How to Negotiate with Your Kids

When they all seem to be lawyers-in-training.

Mary C. Kern and Terri R. Kurtzberg

13. Help Your Partner Cope with Work Stress

Lighten the load of bad bosses, looming layoffs, and crazy-making clients.

Rebecca Knight

14. What You Should Tell Your Kids About Finding a Career

And a few things you definitely shouldn’t say.

James M. Citrin

Section 5

If You Can’t Say Something Nice . . .

Keep Your Self-Talk Positive

15. How to Talk to Yourself with Compassion

Hush harsh inner dialogue.

Alice Boyes

16. Make Peace with Your Inner Critic

Don’t let fear and self-doubt have the last word.

An Interview with Tara Mohr by Sarah Green Carmichael

Epilogue

Last Word

17. Being a Parent Made Me a Better Manager, and Vice Versa

Our children are our best and most honest judges.

Jelena Zikic

Notes

About the Contributors

Index

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset