Salesforce Community Cloud provides the ability to quickly build a portal and communities for employees, partners, and customers. The Community Cloud provides the ability for Salesforce contacts to log into communities as an authenticated user. The chatter components and the chatter experience is baked into the communities. Chatter allows you to collaborate using @mentions, providing the ability to create groups and private messages and to share content and files. The Community Cloud platform comes with a Community Builder that allows you to create a page that can be comprised of one or more standard and custom components.

When you create communities, you can choose from predefined templates and customize the layout, theme, and branding, or you can even build your own template, using custom components and some defined interfaces. In this section, we will briefly cover how you can build your own templates, themes, navigation, and add custom components to your template.