FOREWORD

The idea of creating content related to SIAM first came to me in 2016. The service management world was developing rapidly and I could see that SIAM was being applied in more and more organizations to help manage complex sourcing environments, particularly for IT services. It was surprising, however, that there was little detailed SIAM content available to support practitioners using the methodology.

The idea of the SIAM Body of Knowledge (BoK) was born and I set up the SIAM Architect Group, involving volunteers from all around the world and from different types and sizes of organization. We formed a strong team and created the Foundation BoK. Our aim was to offer standard SIAM terms, guidance and content that anyone in the ecosystem could use.

Since its launch, the SIAM Foundation BoK has been downloaded more than 10,000 times. Hundreds of people around the world have taken SIAM training and passed the SIAM Foundation exam. In 2017, the architect team expanded and we developed the SIAM Professional BoK, led by Chief Architects Michelle Major-Goldsmith and Simon Dorst, providing more detailed practical guidance.

Scopism continues to be active in the SIAM sector, hosting a SIAM-focused conference and publishing the global SIAM survey. The interest we see, and the survey results, show that SIAM is still growing, with some geographies more mature than others. Digital transformation is driving the adoption of SIAM as a sourcing model, as organizations embed technology in the heart of their business strategy.

The second edition of the SIAM Foundation BoK reflects changes in the market, but the underlying principles remain true. I am very grateful for the generosity of the SIAM community that has allowed us to create these valuable publications.

About Claire Agutter

Claire Agutter is a service management trainer, consultant and author, and director of ITSM Zone and Scopism. In 2018 she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s Thought Leadership award for the SIAM Foundation BoK. Claire is the host of the popular ITSM Crowd hangouts and is Chief Architect for VeriSM™.

For more information about Claire’s other publications, visit: www.itgovernancepublishing.co.uk/author/claire-agutter.

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset
3.81.13.254