ACKNOWLEDGEMENTS
About this book
Scopism would like to thank the following people and organizations for their contributions to this book:
Lead architects
Michelle Major-Goldsmith, Kinetic IT
Simon Dorst, Kinetic IT
Contributing authors and reviewers
Alison Cartlidge, Sopra Steria
Andrea Kis, Independent
Angelo Leisinger, CLAVIS klw AG
Anna Leyland, Sopra Steria
Barry Corless, Global Knowledge
Biju Pillai, Capgemini
Caspar Miller, Westergaard
Charlotte Parnham, Atos Consulting
Christopher Bullivant, Atos
Chris Taylor-Cutter, Independent
Claire Agutter, Scopism
Damian Bowen, ITSM Value
Daniel Breston, Independent
Dave Heaton, BAE Systems
Dean Hughes, Independent
Franci Meyer, Fox ITSM South Africa
Graham Coombes, Holmwood GRP
Hans van den Bent, CLOUD-linguistics
Helen Morris, Helix SMS Ltd
Ian Clark, Fox ITSM South Africa
Ian Groves, Fujitsu
Jacob Andersen, Independent
Jan Halvorsrød, KPMG
Karen Brusch, Nationwide Building Society
Kevin Holland, Independent
Lise Dall Eriksen, BlueHat P/S
Liz Gallacher, Helix SMS Ltd
Mark Thompson, Kinetic IT
Markus Müller, ABB Information Systems
Martin Neville, Tata Consultancy Services
Matthew Burrows, BSMimpact
Neil Battell, Micro Focus
Peter McKenzie, Sintegral
Rajiv Dua, Bravemouth Consulting Limited
Sachin Bhatnagar, Kinetic IT
Sami Laurinantti, Sofigate
Samuel Santhoshkumar, Independent
Simon Hodgson, Sopra Steria
Simon Roller, BSMimpact
Stephen Howells, Kinetic IT
Steve Morgan, Syniad IT
Susan North, Sopra Steria
Tony Gray, PGDS (Prudential)
Trisha Booth, Atos
Tristan Quick, Kinetic IT
Troy Latter, 4PM Group
William Hooper, Independent
Second edition
The following volunteers contributed to the second edition of this document:
Alison Cartlidge, Sopra Steria
Andre Peppiatt, Capgemini
Anna Leyland, Sopra Steria
Biju Pillai, Capgemini
Claire Agutter, Scopism
Daniel Breston, Virtual Clarity
Ian Groves, Syamic
Julian White, Capgemini
Kevin Holland, Independent
Markus Müller, Blueponte
Martin Neville, Tata Consultancy Services
Matthew Burrows, SkillsTx/BSMimpact
Michelle Major-Goldsmith, Kinetic IT
Morten Bukh Dreier, Valcon
Pat Williams, Syamic
Reni Friis, Valcon
Richard Amster, Working-Globally
Sachin Bhatnagar, South32
Samuel Santhoshkumar, Heracles Solutions
Simon Dorst, Kinetic IT
Steve Morgan, Syniad IT
William Hooper, Oareborough Consulting
The purpose of Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition
The SIAM Professional Body of Knowledge (BoK) expands the description of service integration and management (SIAM) from the previously released SIAM Foundation BoK. The Foundation BoK is recommended reading before using this publication.1
The contents of the SIAM Professional BoK are the source material for the EXIN SIAM Professional certification.
1 For more information, visit: www.itgovernancepublishing.co.uk/product/service-integration-and-management-siam-foundation-body-of-knowledge-bok-second-edition.