CONTENTS

Chapter 1: What is resilience?

Introduction

What is resilience?

The need for resilience during and after the pandemic

Characteristics of resilient work professionals

The link between resilience and well-being – taking care of mental, emotional, social and physical health

Reflection and action points from this chapter

Chapter 2: The challenges for managers of building resilience in themselves and others

Introduction

Case study

Lack of control

Typical causes of stress

When pressure turns to stress: spotting the signs of a decrease in well-being and resilience

Self-care

Coping with stress

Watch out for signs of stress in others

The consequences if resilience declines for the manager and for the team

Reflection and action points from this chapter

Chapter 3: Assess your own levels of resilience

Resilience self-assessment inventory

How to interpret your scores

The four energies and why they matter

Reflection and action points from this chapter

Chapter 4: Tips for physical well-being

Activity and mood

Case study

Building physical activity into your daily routine

Eating well

Quality sleep

Take regular breaks

Reflection and action points from this chapter

Chapter 5: Tips for emotional well-being

What is emotional well-being?

Reflection and action points from this chapter

Chapter 6: Tips for mental well-being

The power of the mind

Positive thinking

Recognise your strengths

Circles of influence and control

Taking control

Self-coaching questions

Breathing techniques

Meditation

Be aware when resilience is not helpful

Supporting our mental health

Reflection and action points from this chapter

Chapter 7: Tips for social well-being

Why social well-being is important

Support network map

Connecting with others in a virtual world

Be grateful

The power of helping others

Reflection and action points from this chapter

Chapter 8: Building resilience in team members

Put well-being on the team agenda

Actions the manager can take to build team resilience

Regular two-way communication

Build the social element of work

The power of recognition

Career development

Highlight the importance of well-being

Team temperature checks

One-to-one check-ins around well-being

Team resilience questionnaire

Case study

Compassionate leadership

Reflection and action points from this chapter

Chapter 9: Conclusion and making habits stick

The benefits of building resilience

Review your objectives and set goals

Making habits stick

Further reading

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