Technical metrics indicate the load and responsiveness of the system. Prime examples for these metrics are the response time, as well as the throughput, often gathered as requests or transactions per second, respectively. They provide information about how the overall system currently performs.

These metrics will ultimately have an impact on other, business-related metrics. At the same time, as we have seen in the previous section, these metrics are just indicators and themselves affected by a lot of other technical aspects, namely all properties of jPDM subsystems.

Therefore, an application's performance is impacted by a lot of technical influences. Thus, the question is, which technical metrics besides response time, throughput, error rates, and uptime should reasonably be collected?