We recommend the following best practices while managing support or issues in Dynamics 365 for Finance and Operations, Enterprise edition:
- Always use VSTS sync with LCS BPM. This ensures end-to-end traceability.
- Leverage Dynamics 365 for Finance and Operations or LCS to raise any support issues.
- The issue should always be supported with information regarding its impact, symptoms, and task guides, along with steps and developer recording.
- Issue management should be done in VSTS until its closure and an issue should only be closed by the originator.
- Issue tracking should cover ownership assignments and artifacts linking with requirements, test cases, and other issues or bugs.
- Ensure a rigorous release and test process to ensure there's a minimal impact on working solutions.
- Always use telemetric data in the form of monitoring and diagnosis so that you're proactive when managing your Dynamics 365 for Finance and Operations production instance.