By most estimates, more than 70% to 80% of data in enterprises are in documents – mostly PDFs, scans, and forms. Digitizing this information opens up many use cases for automation.

With AI, document processing has been able to overcome many challenges, as noted in Chapter 10, Using AI and RPA for Invoice Processing. The IQ Bot project we completed in that chapter gave you a glimpse into the document processing capabilities that are being added to RPA. You can also add document processing to RPA using Cloud AI (for example, Google, Microsoft, and Amazon) or use dedicated OCR/ICR vendors such as Abbyy, Hyland, Kofax, or Hyperscience.