The hardware and software that will be required for this project are as follows:

• A PC with UiPath Community edition version 19+ installed (we covered the hardware relating to installation in Chapter 1, 
  Getting Started with RPA).
• A Chrome browser with a UiPath add-on.
• A Zoho Desk SaaS application. You can sign up for free at https://desk.zoho.com.
• Microsoft Excel 2007 and later.
• Check out the following video to see the Code in Action: https://bit.ly/36gX89C.

You can find the code files present in this chapter on GitHub at https://github.com/PacktPublishing/Robotic-Process-Automation-Projects/tree/master/HelpdeskAgentAttendedAutomation.