Perform the following steps:
- Go to desk.zoho.com and choose the option to log in. You should be directed to a page to log in or sign up if you do not have an ID. Create a free desk account by filling in the details if you do not have one:
- Once you register with your details and company name, you will be walked through the steps to get started. You should eventually end up on the Zoho Desk view with the current tickets:
Leave the tab open with the application logged in for the automation.
That was all the project groundwork we needed to implement.
Now, as mentioned in the Project detail section, we will create the workflows for the automation. Let's start with the main workflow.